LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

NowServing is a fast-growing healthcare platform that connects patients with healthcare providers across the Philippines. Our mission is to make quality healthcare more accessible to everyone. With thousands of active healthcare providers and growing rapidly, we're looking for a Healthcare Partnerships Manager to expand our institutional partnerships.

The Role 

We're seeking an experienced Partnerships Manager who will own our healthcare institution relationships and drive growth through strategic partnerships. You'll work directly with the founding team to develop and implement our institutional partnership strategy with hospitals, HMOs, and other healthcare organizations.

Key Responsibilities:

<ul>
	<li>Identify, pursue, and secure partnerships with healthcare institutions across the Philippines</li>
	<li>Develop and execute account strategies for long-cycle enterprise sales</li>
	<li>Build and maintain relationships with key decision-makers at partner institutions</li>
	<li>Negotiate partnership terms and contracts that benefit all parties</li>
	<li>Collaborate with internal teams to ensure successful implementation of partnerships</li>
	<li>Create compelling presentations and proposals tailored to each institution's needs</li>
	<li>Monitor partnership performance and identify opportunities for growth</li>
	<li>Maintain detailed documentation of partnership activities and outcomes</li>
</ul>

What We're Looking For:

<ul>
	<li>A resilient self-starter who thrives in ambiguity and is comfortable with long sales cycles</li>
	<li>Someone who understands the unique challenges of healthcare institutions and can adapt to their varying timelines and priorities</li>
	<li>A relationship builder who can navigate complex organizational structures</li>
	<li>A strategic thinker who can identify and articulate value propositions for different stakeholders</li>
	<li>A persistent problem-solver who's willing to do the necessary groundwork</li>
</ul>

Healthcare Partnerships Manager

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

 

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

 

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

Sales Manager

DMCI Homes is a company of innovative builders and engineering experts who develop modern day living solutions for urban families.

Each of their developments is built with world-standard craftsmanship borne from D.M. Consunji Inc.’s almost 60 years of experience in the construction and development industry. DMCI Homes offers its customers the highest level of expertise and its strict adherence to global standards. Its corporate philosophy is anchored on a deep understanding that buying a home is more about investing in a better way of living.

Thanks to feature-rich, ideally located communities, residents can finally enjoy a more comfortable and meaningful way of life where they can feel real good to be home.

DMCI Project Developers Inc.

<ul>
	<li>Achieve growth and hit sales targets by successfully managing the sales team</li>
	<li>Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence</li>
	<li>Own recruiting, objectives setting, coaching and performance monitoring of sales representatives</li>
	<li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs</li>
	<li>Present sales, revenue and expenses reports and realistic forecasts to the management team</li>
	<li>Identify emerging markets and market shifts while being fully aware of new products and competition status</li>
</ul>

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 500+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Ready to help scale a high-performing product launch engine?

Hadley Designs is scaling quickly and is seeking a Project Manager to own and drive the effectiveness of our product engine. This role sits at the intersection of teams, systems, and leadership—ensuring priorities are clear, decisions move forward, and execution remains consistent as we grow.

This role sits at the intersection of teams, systems, and leadership—ensuring priorities are clear, decisions move forward, and execution remains consistent as we grow. You will work closely with cross-functional teams and leadership, including serving as a key execution partner to our Chief Creative Officer (CCO), with real accountability for how work gets done across the product lifecycle.

This is not a task-only project role. Strong judgment is required—knowing when to drive decisions independently, when to align stakeholders, and when to escalate with clear recommendations.

What Winning Looks Like

Within your first 90 days, product initiatives are well-structured, launches are predictable, and teams have clarity around ownership, timelines, and expectations.

Leadership trusts that execution is handled, risks are surfaced early, and tradeoffs are actively managed without constant oversight.

Your Role in the Product Engine

Primary Focus

Own the reliability, clarity, and execution of the product engine—ensuring launches happen on time, issues are identified early, and teams stay aligned through strong leadership and disciplined follow-through.

You Will:

<ul>
	<li>Lead cross-functional product launch initiatives from planning through execution</li>
	<li>Partner closely with the CCO and functional leads to align priorities, sequencing, and tradeoffs</li>
	<li>Own launch readiness and execution quality across the full product lifecycle</li>
	<li>Serve as a trusted execution partner to leadership, proactively surfacing risks and recommendations</li>
	<li>Identify and implement process improvements that strengthen execution over time</li>
</ul>

Day-to-Day Responsibilities

<ul>
	<li>Own project plans, dependencies, and timelines across teams</li>
	<li>Drive regular check-ins to align work, surface risks, and resolve blockers</li>
	<li>Maintain ClickUp, Airtable, and Box as accurate sources of truth</li>
	<li>Ensure creative, product, and operational deliverables are coordinated and complete</li>
	<li>Provide clear, concise updates to leadership on status, risks, and next steps</li>
</ul>

How Success Is Measured

<ul>
	<li>Product launches delivered on or ahead of schedule</li>
	<li>Consistent launch readiness prior to go-live</li>
	<li>Minimal preventable errors at launch</li>
	<li>High confidence in project visibility and data accuracy</li>
	<li>Measurable improvements to process efficiency over time</li>
</ul>

Benefits

Why You’ll Love Working Here

At Hadley Designs, your work directly impacts how families experience learning. You’ll collaborate with a small, creative team that believes in excellence, trust, and flexibility.

We offer:

<ul>
	<li>Remote-first work environment</li>
	<li>Flexible hours with core availability</li>
	<li>Paid time off and holidays</li>
	<li>Access to learning resources and professional development</li>
	<li>Free access to Hadley Designs products</li>
	<li>Regular interaction with leadership, including the CEO and CCO</li>
	<li>Stability from a decade as a family-founded, mission-driven brand</li>
</ul>

Hadley Designs is built on trust, creativity, and autonomy. We believe in balancing excellence with flexibility, and we’re proud to design products that make real learning feel magical again.

Apply Today

Apply now and help make learning fun, engaging, and screen-free for families everywhere.

Project Manager

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

The Operations Manager will lead operational strategy and execution by building high-performing teams, optimizing processes, and ensuring consistent, high-quality delivery across company initiatives.

Key Responsibilities

<ul>
	<li>Lead and develop managers and supervisors to drive team performance and accountability</li>
	<li>Oversee day-to-day operations and ensure efficient execution of work requests</li>
	<li>Establish operational plans and performance metrics</li>
	<li>Drive continuous improvement and implement process enhancements</li>
	<li>Ensure compliance with company standards, policies, and procedures</li>
	<li>Manage stakeholder expectations and maintain strong onshore relationships</li>
	<li>Partner with HR on employee relations and talent decisions</li>
	<li>Review team performance metrics and implement corrective action plans</li>
</ul>

Operations Manager

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

Own Category Growth, Optimize Performance, and Expand Market Dominance.

Hadley Designs is seeking an eCommerce Growth Manager to take full ownership of a multi-million dollar product category, with Amazon as the primary growth channel. This is a high-impact role for a results-driven e-commerce operator who thrives on ownership, accountability, and driving measurable growth through disciplined execution and data-backed decision-making.

While this role operates deeply within Amazon, we welcome candidates who have driven growth across e-commerce, DTC, or marketplace environments and are excited to apply that experience within a scaled Amazon ecosystem.

How You’ll Win at Hadley Designs:

We believe performance comes from strong systems executed consistently.

Every eCommerce Growth Manager is expected to progress through three stages:

<ol>
	<li>Learn the Playbook – Understand our category strategy, operating standards, and decision frameworks</li>
	<li>Apply the Playbook – Execute accurately and consistently to deliver predictable, scalable results</li>
	<li>Enhance the Playbook – Improve systems with new ideas and strategies after mastery is demonstrated</li>
</ol>

This order matters. We value innovation, but only when it is grounded in proven execution. Our playbook exists to help high performers win faster, create leverage, and scale impact — not slow them down.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

eCommerce Growth Manager

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

About XP Strategy

XP Strategy is an Amazon Ads Verified Partner agency founded by Abe Chomali. Since 2016, we've helped hundreds of brands and sellers scale profitably on Amazon through data-driven advertising and strategic account management. Our team works across a wide range of categories and account sizes - from emerging brands to established multi-ASIN portfolios.

We believe that great results start with great communication and strong organization. Our culture emphasizes transparency, ownership, and collaboration - every team member plays a vital role in creating success for our clients.

Why Join XP Strategy

At XP Strategy, you’ll join a results-oriented, collaborative team that values clarity, accountability, and growth. You’ll work directly with clients who trust our expertise, while collaborating closely with experienced PPC specialists who deliver world-class results.

If you thrive on organization, communication, and helping clients win — we’d love to meet you.

The Role

The Client Success Manager (CSM) is the bridge between XP Strategy’s internal PPC team our clients. This role ensures that communication, expectations, and performance stay aligned across all active accounts. You’ll act as the client’s primary point of contact, translating goals and insights into clear tasks for the PPC team, tracking progress, and ensuring timely delivery of results.

This position is ideal for someone with solid Amazon PPC knowledge who enjoys building relationships, managing projects, and keeping teams organized and accountable.

Client Success Manager

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

As a Social Media Backer: 
Responsibilities:

<ul>
	<li>Set-up social media Business Pages (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc).</li>
	<li>Community Management.</li>
	<li>Scheduling posts.</li>
	<li>Responding to messages and comments.</li>
	<li>Content planning.</li>
	<li>Create content plans or calendar to drive engagement and promote online brand awareness.</li>
	<li>Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc).</li>
	<li>Interpret and create social media reports and analytics.</li>
	<li>Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc).</li>
</ul>

Social Media Manager

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

Complex systems don’t scare you. They energize you.

As our Lab Coach Integration Manager, you won’t just manage workflows — you’ll bring harmony to moving parts that impact real lives. You’ll feel the pride of transforming fragmented processes into one seamless, reliable experience. Every order placed. Every sample processed. Every result delivered with clarity. Because of you.

You’ll be the bridge between vision and execution — the steady voice that translates big ideas into clear action. You’ll create calm where there was confusion. Alignment where there was friction.

Purpose: Own end-to-end lab-to-coach integrations, translating business and operational needs into clear technical execution.

Key Responsibilities

<ul>
	<li>Analyze and document business, lab, and operational requirements.</li>
	<li>Translate requirements into clear, actionable technical specifications.</li>
	<li>Serve as intermediary between product owners, lab operations, vendors, and the app development team.</li>
	<li>Evaluate scope, feasibility, and developer estimates objectively.</li>
	<li>Improve integration quality as new lab tests are introduced regularly.</li>
	<li>Coordinate with external vendors for requirement clarification and user testing.</li>
	<li>Maintain neutrality and systems-level oversight across integrations.</li>
</ul>

Lab Coach Integration Manager

NowServing is a cutting-edge healthcare technology company dedicated to revolutionizing patient care through innovative solutions. We're passionate about making healthcare more efficient, accessible, and personal. Join us in our mission to transform the healthcare industry!

Are you a creative and enthusiastic individual with a knack for social media? NowServing is looking for an entry-level Social Media Manager to join our dynamic team! You will be the voice of our brand, engaging with our audience, and crafting compelling content. This is a fantastic opportunity to grow your career while making a real impact in the healthcare technology space. If you excel in this role, there’s potential to build and lead your own social media team in the future!

Responsibilities:

<ul>
	<li>Develop, implement, and manage our social media strategy.</li>
	<li>Create engaging content for all social media platforms including Facebook, Twitter, Instagram, LinkedIn, and more.</li>
	<li>Produce and edit short-form videos to tell stories and to highlight our innovations, team, and impact.</li>
	<li>Monitor and respond to customer comments and messages in a timely manner.</li>
	<li>Analyze and report on social media performance using analytics tools.</li>
	<li>Stay up-to-date with the latest social media trends and best practices.</li>
	<li>Planning and executing social media campaigns.</li>
</ul>

How to Apply: If you’re ready to show off your social media skills and make a positive impact in healthcare, we’d love to hear from you! Please send your resume, a brief cover letter explaining why you’re the perfect fit for NowServing, and examples of your previous work, including short-form videos.

Junior Social Media Manager

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

We are looking for a creative and proactive Social Media Community Manager to build, grow, and engage our online communities across all social media platforms. You will serve as the brand’s voice online, monitor audience sentiment, respond to inquiries, and collaborate with marketing teams to implement campaigns that drive engagement, loyalty, and brand awareness.

Community Management:

<ul>
	<li>Monitor, moderate, and engage with our social media communities on platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, and others.</li>
	<li>Respond promptly and professionally to comments, messages, and mentions.</li>
	<li>Foster positive online conversations and encourage engagement.</li>
</ul>

Brand Advocacy:

<ul>
	<li>Represent the brand’s tone, voice, and values consistently across social platforms.</li>
	<li>Identify opportunities for user-generated content, collaborations, and influencer partnerships. 
	 </li>
</ul>

Crisis Management:

<ul>
	<li>Identify and address potential issues or negative feedback before escalation.</li>
	<li>Collaborate with internal teams to manage sensitive situations and maintain brand reputation.</li>
</ul>

Trend Monitoring:

<ul>
	<li>Stay updated on social media trends, platform updates, and competitor activities.</li>
	<li>Suggest new tactics and channels to engage with the target audience effectively.</li>
</ul>

Social Media Community Manager

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

About the Role

We are seeking a Senior Customer Service Manager to lead and elevate our multi program customer experience organization. This leader will oversee 10 Team Leads supporting more than 50 ecommerce and digitally native brands, with approximately 200 agents delivering service across voice, email, chat, SMS, and social channels.

This is a high impact leadership role responsible for operational excellence, KPI performance, partner satisfaction, and scalable growth. The ideal candidate combines strategic thinking with hands-on leadership and thrives in a fast paced, data driven environment.

Key Responsibilities

Organizational Leadership

<ul>
	<li>Directly manage and coach 10 Team Leads responsible for ~200 agents</li>
	<li>Build a high accountability culture focused on performance, ownership, and service excellence</li>
	<li>Develop leadership bench strength and succession planning across programs</li>
	<li>Drive consistent management standards across all teams</li>
</ul>

KPI Ownership and Performance Management

<ul>
	<li>Own performance outcomes across 50+ client programs</li>
	<li>Ensure achievement of SLAs and KPIs including CSAT, FCR, AHT, QA scores, response times, and productivity metrics</li>
	<li>Identify trends, risks, and performance gaps early and implement corrective action plans</li>
	<li>Standardize reporting and ensure visibility into program health at all levels</li>
</ul>

Client Experience and Partner Success

<ul>
	<li>Ensure service delivery aligns with each partner’s brand voice and expectations</li>
	<li>Proactively flag risks and collaborate with leadership on strategic solutions</li>
	<li>Support Team Leads in client communication when performance escalations arise</li>
	<li>Continuously improve the customer journey across ecommerce and DC brand programs</li>
</ul>

Operational Excellence

<ul>
	<li>Build scalable systems and workflows that support rapid program growth</li>
	<li>Improve workforce planning in collaboration with forecasting and scheduling</li>
	<li>Optimize quality assurance frameworks to maintain high service standards</li>
	<li>Partner with recruiting and training to ensure agents are equipped for success</li>
</ul>

Continuous Improvement and Innovation

<ul>
	<li>Leverage automation and AI tools to improve efficiency while maintaining quality</li>
	<li>Analyze performance data to drive smarter staffing, training, and process improvements</li>
	<li>Create playbooks and standardized best practices across all programs</li>
	<li>Champion a culture of experimentation, learning, and proactive problem solving</li>
</ul>

What Success Looks Like

<ul>
	<li>KPIs are consistently met or exceeded across the majority of programs</li>
	<li>Team Leads operate autonomously with strong accountability and clarity</li>
	<li>Client escalations decrease through proactive management</li>
	<li>Agent engagement and retention improve</li>
	<li>Systems and processes scale seamlessly as we grow</li>
</ul>

Schedule

<ul>
	<li>Monday - Friday, 6:00am - 3:00pm PST (can negotiate if needed)</li>
</ul>

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