We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Enroll our clients who are US based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks.</li>
	<li>Gather required enrollment documents from new clients.</li>
	<li>Assist in completing enrollment forms.</li>
	<li>Maintain accurate and current client information using spreadsheets and/or online databases.</li>
	<li>Respond to general inquires as the in-house knowledge source on clients enrollment particulars.</li>
	<li>Identify and report issues to appropriate departments and management leadership.</li>
	<li>Build and improve working relationships with insurance company enrollment staff.</li>
	<li>Maintain confidentiality of client information by adhering to strict, established regulations.</li>
	<li>Alert client of new regulations, expiring certificates, reapplications and deficiencies in enrollment requirements.</li>
</ul>

Credentialing Specialist

<ul>
	<li>Conduct Pre-Op calls to collect patient medical history</li>
	<li>Review health history, including medications, any allergies, and review specific instructions for what patients need to do prior to procedure</li>
	<li>Explains procedures/ treatment to patient and/or family members.</li>
	<li>Document appropriately the care/instructions given to the patient.</li>
	<li>Carries out physician orders.</li>
	<li>Maintain accuracy and completeness of patient's medical record</li>
	<li>Record and report pertinent observation regarding the patient</li>
	<li>Maintains the standards of nursing care and implements the policies and procedures of the department</li>
	<li>Communicate effectively to all physicians and other healthcare professionals</li>
	<li>Provides quality care to patients and work with multi-disciplinary team to ensure the highest patient satisfaction</li>
</ul>

Remote Registered Nurse | Pre Op |  Pooling

<ul>
	<li>Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.</li>
	<li>Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, appointment-setting, and time-keeping.</li>
	<li>Obtaining medical history by navigating through different Electronic Medical Records Systems.</li>
	<li>Entering Patient Information using EHR</li>
	<li>Maintaining database records</li>
	<li>Collecting payment for cashpay/ copay/ deductibles.</li>
	<li>Strictly adhering and complying with the HIPAA policy</li>
</ul>

Virtual Front Desk Representative | Healthcare

<ul>
	<li>Work with operations managers, team leads, staff to document existing work flow.</li>
	<li>Document tasks and responsibilities of team members.</li>
	<li>Work with the QA analytics team to maintain a list of reports that track team success metrics, KPIs, frequency of generation and dissemination.</li>
	<li>Work with Process QA managers to document optimized work flow.</li>
	<li>Document and update standard operating procedures (SOP).</li>
	<li>Determine the clearest and most logical way to present information for easy comprehension of process work flows.</li>
</ul>

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Credentialing Specialist

Remote Registered Nurse | Pre Op | Pooling

Virtual Front Desk Representative | Healthcare

Technical Writer