B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

Clear is looking for a Data Processor to work with our client, a UK-based start-up building a data-driven platform.

Role and Opportunity 

Your new role is to support the capture, processing, and structuring of reputation-related data across the client’s platform. While elements of the platform will be automated over time, the early stages require human-led data collection, validation, tagging, and preparation.

As part of the client’s “Data Collective,” you will focus on executing defined workflows to ensure data entering the platform is accurate, complete, and consistently structured. This role plays an important part in supporting the quality of downstream advisory and intelligence outputs.

Purpose

As a Data Processing Associate, you will:

<ul>
	<li>Support the accurate capture and processing of platform data</li>
	<li>Ensure data is complete, consistent, and correctly formatted</li>
	<li>Follow established workflows and quality standards to maintain data integrity</li>
</ul>

Your daily tasks may include:

<ul>
	<li>Pull data from designated sources such as news articles, reports, social media, and public information</li>
	<li>Extract relevant data points based on predefined criteria</li>
	<li>Clean, validate, and organise raw data into required formats</li>
	<li>Apply standard tagging and classification rules (e.g. sentiment, issue type, stakeholder group)</li>
	<li>Perform basic quality checks and flag inconsistencies or gaps</li>
	<li>Upload processed data into the client’s platform</li>
	<li>Track daily and weekly processing targets and follow process checklists</li>
	<li>Collaborate with team members during calibration and review cycles</li>
	<li>Contribute to team efforts and perform other data related tasks as requested by the client or assigned by management</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Attention to Detail

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

Evaluating and identifying important and relevant information in different formats such as charts, tables, survey results, narratives and other reports are higher order skills that are critical in making decisions and developing solutions.

Data Interpretation

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Data Processor

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Senior Data Scientist

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, including a number of front-end applications built using different mobile and web technology stacks.

We are looking for a Product Analyst to act as the functional and application knowledge specialist for all front-end platforms.

This role is responsible for:

<ul>
	<li>maintaining official product documentation</li>
	<li>supporting first and second-line operational queries</li>
	<li>and organising structured training for internal and external stakeholders.</li>
</ul>

 

As the number and complexity of user-centric, digitised business flows increases, the Product Analyst will play a key role in ensuring that all participants in these flows can understand and use the applications quickly, accurately, and consistently.

 

<h1>Key Responsibilities</h1>

 

<ul>
	<li>Understand existing and newly introduced user flows</li>
	<li>Analyse application behaviour from both functional and UX perspectives</li>
	<li>Maintain a holistic view of end-to-end user journeys across multiple front-end applications</li>
	<li>Create, maintain, and continuously improve the full set of application manuals, including visual models and diagrams</li>
	<li>Ensure that documentation:
	<ul>
		<li>accurately reflects current system behaviour</li>
		<li>is clear, structured, and usable by both technical and non-technical audiences</li>
		<li>evolves in step with new features, enhancements, and process changes</li>
	</ul>
	</li>
	<li>Act as the single source of truth for front-end application usage and behaviour</li>
	<li>Leverage deep application knowledge and QA materials to:
	<ul>
		<li>design and deliver structured training sessions for Client-side staff</li>
		<li>assist selected external Users in understanding their steps within digitised workflows</li>
	</ul>
	</li>
	<li>Ensure training enables participants to familiarise themselves with their responsibilities quickly and effectively</li>
	<li>Serve as the primary point of contact for queries related to front-end platform operation</li>
	<li>Provide first and second-line support via chat channels, ad-hoc discussions, and scheduled meetings</li>
	<li>Systematically collect feedback, questions, and recurring issues, and feed insights back to QA, Development, and UX/UI teams for review and action</li>
</ul>

Senior Product Analyst

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

The Dynamics 365 Business Central Developer/Technical Consultant is responsible for designing, developing, and delivering technical solutions within Microsoft Dynamics 365 Business Central (D365 BC). The role involves customizing and extending Business Central functionality, integrating the system with internal and external applications, and supporting end-to-end implementation for various clients. The consultant ensures solutions are scalable, maintainable, and aligned with business objectives across digital transformation initiatives.

Key Responsibilities

1. Solution Design &amp; Development

Design and develop extensions, custom modules, and enhancements for Dynamics 365 Business Central using AL language in Visual Studio Code.

Customize standard BC functionalities according to business and client requirements.

Build efficient and reusable technical solutions aligned with industry best practices.

2. Technical Consulting &amp; Requirements Analysis

Collaborate with business analysts, SMEs, and stakeholders to analyze requirements and translate them into technical specifications.

Recommend system improvements, architectural approaches, and configuration options based on business needs.

Conduct feasibility analysis for new features, integrations, and process improvements.

3. System Integration &amp; API Development

Develop integrations using Business Central APIs, web services (SOAP/REST), and custom connectors.

Coordinate with internal technical teams to integrate BC with ERP components, finance systems, HRIS, CRM tools, or third-party applications.

Ensure stable, secure, and efficient data flow across systems.

4. SQL &amp; Data Management

Work with SQL databases for data migration, reporting, and backend processes.

Execute data transformation, cleansing, and migration during implementation or upgrades.

Troubleshoot data inconsistencies and optimize query performance.

5. Implementation &amp; Deployment

Support full lifecycle implementation—from system configuration to testing, deployment, and post-go-live support.

Conduct unit testing, integration testing, and UAT assistance.

Prepare and maintain technical documentation.

6. Ongoing Support &amp; Maintenance

Provide Level 2/3 technical support for Business Central environment issues.

Troubleshoot performance issues, bugs, and configuration challenges.

Deliver system training or technical guidance to internal teams or external clients when required.

7. Collaboration &amp; Project Delivery

Work closely with cross-functional teams across Yondu or NCS, including Delivery, PMO, QA, and Business Units.

Ensure all deliverables follow standards, timelines, and quality guidelines.

Participate in Agile ceremonies or project meetings as needed.

Dynamics Business Central Developer or Consultant

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

About XP Strategy

XP Strategy is an Amazon Ads Verified Partner agency founded by Abe Chomali. Since 2016, we've helped hundreds of brands and sellers scale profitably on Amazon through data-driven advertising and strategic account management. Our team works across a wide range of categories and account sizes - from emerging brands to established multi-ASIN portfolios.

We believe that great results start with great communication and strong organization. Our culture emphasizes transparency, ownership, and collaboration - every team member plays a vital role in creating success for our clients.

Why Join XP Strategy

At XP Strategy, you’ll join a results-oriented, collaborative team that values clarity, accountability, and growth. You’ll work directly with clients who trust our expertise, while collaborating closely with experienced PPC specialists who deliver world-class results.

If you thrive on organization, communication, and helping clients win — we’d love to meet you.

The Role

The Client Success Manager (CSM) is the bridge between XP Strategy’s internal PPC team our clients. This role ensures that communication, expectations, and performance stay aligned across all active accounts. You’ll act as the client’s primary point of contact, translating goals and insights into clear tasks for the PPC team, tracking progress, and ensuring timely delivery of results.

This position is ideal for someone with solid Amazon PPC knowledge who enjoys building relationships, managing projects, and keeping teams organized and accountable.

Client Success Manager

Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.).

It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.

Podcast Network Asia

Podcast Network Asia is seeking a Growth &amp; Performance Marketing Manager to own the end-to-end distribution and scaling of our content across a diverse portfolio of shows. This is a high-impact, remote role for a "hybrid operator"—someone who blends paid media expertise with sharp content judgment and a love for automated systems.

You will be responsible for turning raw video assets into viral growth engines by managing high-scale budgets on TikTok and Meta. This role is perfect for a data-driven marketer who understands how to identify a "winning" hook and use paid media to amplify it across the algorithm.

Growth & Performance Marketing Manager

We are looking for a Senior QA Analyst with strong experience in both manual and automated testing across web and mobile applications.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, front-to-back. An exciting and challenging enterprise architecture using Flutter mobile, Flutter Web, Blazor.NET, and React for its front-end applications.

The ideal candidate is detail-oriented, quality-driven, and comfortable working across the full testing lifecycle, from test design to execution and reporting.

You will work closely with developers, product managers, and other stakeholders to ensure reliable, high-quality releases across platforms.

<h3> </h3>

<h3>Key Responsibilities</h3>

<ul>
	<li>Design, write, and maintain clear and comprehensive test cases for web and mobile applications</li>
	<li>Perform manual testing to validate functionality, usability, and edge cases</li>
	<li>Develop, maintain, and execute automated test suites for web and mobile platforms</li>
	<li>Execute regression, smoke, and exploratory testing as part of regular release cycles</li>
	<li>Identify, document, and track defects, ensuring clear reproduction steps and expected results</li>
	<li>Collaborate with cross-functional teams to improve test coverage and overall product quality</li>
	<li>Contribute to continuous improvement of QA processes, tools, and standards</li>
</ul>

Senior Web & Mobile QA Engineer

Do you love connecting people with opportunities? Are you energized by fast-paced environments where no two days are the same?

We're looking for a Technical Recruiter to help us grow our product, IT, cloud, security, network, and data science teams. You'll be the bridge between talented professionals and exciting career opportunities at LeapFroggr—sourcing, screening, and guiding candidates through the hiring process.

This is a fully remote role with flexible hours, competitive pay, and real opportunities to grow into senior recruiting or HR leadership positions.

Job Responsibilities

1. Build and execute recruiting strategies to meet hiring goals 
2. Screen resumes and applications to identify top candidates for technical roles 
3. Source candidates through job boards, LinkedIn, networking events, and referrals 
4. Conduct initial interviews to assess qualifications, culture fit, and salary expectations 
5. Coordinate with hiring managers to schedule interviews and gather feedback 
6. Analyze hiring metrics and report on recruitment pipeline progress 
7. Guide candidates through the offer process, including negotiations and onboarding 
8. Maintain accurate records in our applicant tracking system (ATS)

Why Join Us?

- 100% remote work setup 
- Health insurance + paid leave from day one 
- Clear career path into senior HR roles 
- Work alongside a passionate team building products that matter

Technical Recruiter

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

CUE Group

We’re a global digital company supported by industry leaders and world-class investment institutions

We’re dedicated to boosting digital growth of businesses, industries, and governments through the use of modern technologies like Big Data and AI.

Adhering to the philosophy of "Data Drives Growth, Technology Leads Development," we prioritise R&D and emphasise a pragmatic approach to delivering significant value to clients.

---

Proprietary AI and Big Data Platform: We offer comprehensive digital solutions for Brand, PR, and Creative Strategy with expertise in Big Data Capabilities for advertising and e-commerce operations.

Comprehensive Digital Capabilities: We provide proprietary AI algorithms, visual analytics, and big data analytics. This covers digital infrastructure across businesses, new retail, and smart space solutions.

Extensive Industry Experience: Our vast digital ecosystem covers various categories and business needs. We provide closed-loop digital commercialisation solutions for IP development and management, gaming, and esports.

CUE Digital International Phil. Branch

The Role

The Social Media Executive (Mommy Community Focus) of CUE Digital International - PH Branch’s Strategy Department plays a key role in developing insight-driven marketing and brand strategies that drive business success. This role involves conducting research, analyzing consumer behavior, identifying market trends, and working collaboratively with creative, media, and digital teams to shape effective brand communication strategies. The Strategic Planner will be instrumental in crafting compelling narratives that connect brands with their target audiences across multiple channels.

Key Responsibilities:

<ul>
	<li>Strategic Planning &amp; Development
	<ul>
		<li>Assist in developing brand and marketing strategies that align with business objectives.</li>
		<li>Support the creation of omnichannel strategies that incorporate digital, social, content, and traditional media.</li>
		<li>Work closely with senior strategists to refine strategic recommendations based on insights and data.</li>
	</ul>
	</li>
	<li>Consumer &amp; Market Research
	<ul>
		<li>Conduct primary and secondary research to understand consumer behavior, industry trends, and competitor activity.</li>
		<li>Utilize research tools, data analytics, and social listening platforms to extract meaningful insights.</li>
		<li>Develop audience personas and customer journey maps to inform strategic decision-making.</li>
	</ul>
	</li>
	<li>Creative &amp; Content Strategy Development
	<ul>
		<li>Work closely with creative teams to ensure strategic insights inform concept development.</li>
		<li>Develop content strategies that enhance brand storytelling and engagement across platforms.</li>
		<li>Collaborate with UX/UI and technology teams to enhance digital experiences for consumers.</li>
	</ul>
	</li>
	<li>Social Media Management 
	<ul>
		<li>Work closely with Social Media Specialists to ensure strategic use and proper management of social platforms. </li>
		<li>Stay updated with social media management operations, tools, and movements as aid to strategic planning and development.</li>
		<li>Lead social media strategy and proactive trendspotting for content development.</li>
		<li>Take on community management and social page content management. </li>
	</ul>
	</li>
	<li>Campaign Planning &amp; Execution Support
	<ul>
		<li>Contribute to campaign planning by translating insights into actionable strategies.</li>
		<li>Assist in briefing creative, media, and digital teams to ensure cohesive execution.</li>
		<li>Monitor and optimize campaign performance, providing strategic recommendations based on data.</li>
	</ul>
	</li>
	<li>Client &amp; Stakeholder Collaboration
	<ul>
		<li>Support client presentations by translating complex data and research into clear, strategic recommendations.</li>
		<li>Collaborate with internal teams to ensure strategic consistency across all deliverables.</li>
		<li>Maintain strong relationships with key stakeholders to ensure alignment with strategic objectives.</li>
	</ul>
	</li>
	<li>Performance Analysis &amp; Reporting
	<ul>
		<li>Track and measure the effectiveness of marketing strategies and campaigns.</li>
		<li>Assist in developing reports and presentations that provide actionable insights for clients and internal teams.</li>
		<li>Recommend optimizations based on key performance indicators and market feedback.</li>
	</ul>
	</li>
</ul>

Social Media Executive with Mommy Community Focus

Job description:

Overview

We're looking for a DevOps engineer to own deployments, infrastructure, and production stability for a growing platform that supports merchants, payments, reporting, and AI-driven workflows.

The product is already largely functional (~75–85%). Your role is to make it safer, smoother, and easier to ship, while keeping things reliable as the system grows.

DevOps Engineer

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

About the Role

We are seeking a Senior Customer Service Manager to lead and elevate our multi program customer experience organization. This leader will oversee 10 Team Leads supporting more than 50 ecommerce and digitally native brands, with approximately 200 agents delivering service across voice, email, chat, SMS, and social channels.

This is a high impact leadership role responsible for operational excellence, KPI performance, partner satisfaction, and scalable growth. The ideal candidate combines strategic thinking with hands-on leadership and thrives in a fast paced, data driven environment.

Key Responsibilities

Organizational Leadership

<ul>
	<li>Directly manage and coach 10 Team Leads responsible for ~200 agents</li>
	<li>Build a high accountability culture focused on performance, ownership, and service excellence</li>
	<li>Develop leadership bench strength and succession planning across programs</li>
	<li>Drive consistent management standards across all teams</li>
</ul>

KPI Ownership and Performance Management

<ul>
	<li>Own performance outcomes across 50+ client programs</li>
	<li>Ensure achievement of SLAs and KPIs including CSAT, FCR, AHT, QA scores, response times, and productivity metrics</li>
	<li>Identify trends, risks, and performance gaps early and implement corrective action plans</li>
	<li>Standardize reporting and ensure visibility into program health at all levels</li>
</ul>

Client Experience and Partner Success

<ul>
	<li>Ensure service delivery aligns with each partner’s brand voice and expectations</li>
	<li>Proactively flag risks and collaborate with leadership on strategic solutions</li>
	<li>Support Team Leads in client communication when performance escalations arise</li>
	<li>Continuously improve the customer journey across ecommerce and DC brand programs</li>
</ul>

Operational Excellence

<ul>
	<li>Build scalable systems and workflows that support rapid program growth</li>
	<li>Improve workforce planning in collaboration with forecasting and scheduling</li>
	<li>Optimize quality assurance frameworks to maintain high service standards</li>
	<li>Partner with recruiting and training to ensure agents are equipped for success</li>
</ul>

Continuous Improvement and Innovation

<ul>
	<li>Leverage automation and AI tools to improve efficiency while maintaining quality</li>
	<li>Analyze performance data to drive smarter staffing, training, and process improvements</li>
	<li>Create playbooks and standardized best practices across all programs</li>
	<li>Champion a culture of experimentation, learning, and proactive problem solving</li>
</ul>

What Success Looks Like

<ul>
	<li>KPIs are consistently met or exceeded across the majority of programs</li>
	<li>Team Leads operate autonomously with strong accountability and clarity</li>
	<li>Client escalations decrease through proactive management</li>
	<li>Agent engagement and retention improve</li>
	<li>Systems and processes scale seamlessly as we grow</li>
</ul>

Schedule

<ul>
	<li>Monday - Friday, 6:00am - 3:00pm PST (can negotiate if needed)</li>
</ul>

Complex Problem-Solving

Operations Management

Project Management

Strategic Planning

People Management

Customer Service

Process Improvement

Senior Customer Service Manager

UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

As the Head of Leads Management, you will own the engine that drives our sales pipeline, turning interest into qualified opportunities. You’ll lead a high-performing team responsible for lead generation, qualification, and conversion, ensuring every potential customer is engaged, nurtured, and guided toward a successful demo. Combining strategy and execution, you’ll build data-driven systems, optimize lead processes, and play a critical role in scaling how we attract, qualify, and convert customers! 
 

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven strategies for high-quality lead generation and qualification</li>
	<li>Provide live chat support for leads inquiring about the product</li>
	<li>Engage with leads to gather necessary information and qualify them as sales prospects</li>
	<li>Persuade qualified leads to book and schedule demo sessions with the sales team</li>
	<li>Efficiently manage and coordinate internal team schedules, meetings, and demo sessions</li>
	<li>Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos</li>
	<li>Act as a liaison between leads and the sales team, ensuring seamless communication</li>
	<li>Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases</li>
</ul>

Head of Leads Management

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Own Category Growth, Optimize Performance, and Expand Market Dominance.

Hadley Designs is seeking an eCommerce Growth Manager to take full ownership of a multi-million dollar product category, with Amazon as the primary growth channel. This is a high-impact role for a results-driven e-commerce operator who thrives on ownership, accountability, and driving measurable growth through disciplined execution and data-backed decision-making.

While this role operates deeply within Amazon, we welcome candidates who have driven growth across e-commerce, DTC, or marketplace environments and are excited to apply that experience within a scaled Amazon ecosystem.

How You’ll Win at Hadley Designs:

We believe performance comes from strong systems executed consistently.

Every eCommerce Growth Manager is expected to progress through three stages:

<ol>
	<li>Learn the Playbook – Understand our category strategy, operating standards, and decision frameworks</li>
	<li>Apply the Playbook – Execute accurately and consistently to deliver predictable, scalable results</li>
	<li>Enhance the Playbook – Improve systems with new ideas and strategies after mastery is demonstrated</li>
</ol>

This order matters. We value innovation, but only when it is grounded in proven execution. Our playbook exists to help high performers win faster, create leverage, and scale impact — not slow them down.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

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