Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Ready to Empower a Growing Team and Shape Our Future?

At Hadley Designs, we believe that learning should be enjoyable, engaging, and screen-free. Millions of parents and teachers trust our beautifully designed, developmentally aligned educational tools to help children grow and thrive. As a fast-growing and family-founded brand we are on a mission to make learning meaningful for families around the world.

We are seeking a Director of People Operations to join our team and build the systems that will drive our next phase of growth. If you are passionate about creating scalable people systems, empowering teams, and cultivating a culture that supports both personal and professional growth, this role offers a unique opportunity to make a significant impact.

Role Overview

As the Director of People Operations, you will be responsible for leading the development of people systems and strategies that enable Hadley Designs to scale and grow. In this role, you will partner with leadership to create the talent systems required to attract, develop, and retain a high-performing workforce. Your focus will be on building scalable, high-performance systems that align with the company’s growth objectives and help foster a positive organizational culture.

This position offers a unique opportunity to shape how we build and nurture our team, enabling both the company and our people to succeed. You will play an integral role in supporting our mission by ensuring that Hadley Designs has the right talent and organizational structure to achieve long-term success.

Key Responsibilities

<ul>
	<li>People Systems Leadership: Design and implement systems for attracting, engaging, onboarding, and retaining talent, aligned with the company’s growth objectives.</li>
	<li>Organizational Design and Capacity Planning: Collaborate with leadership to ensure that the organizational structure and workforce planning meet the evolving needs of the business.</li>
	<li>Performance and Development Frameworks: Establish performance expectations, evaluation frameworks, and development pathways that drive accountability and growth across the organization.</li>
	<li>Talent Experience and Retention: Build a consistent and professional experience for talent that reinforces employee engagement, satisfaction, and retention.</li>
	<li>Workforce Insights and Reporting: Provide insights and data-driven recommendations to leadership to guide decision-making and improve workforce effectiveness.</li>
	<li>External Partnerships: Partner with external service providers to enhance and support people operations as necessary</li>
</ul>

How Success Is Measured

<ul>
	<li>Successful implementation of people systems that directly support the business’s ability to scale.</li>
	<li>Strong employee retention rates, with high performance and engagement.</li>
	<li>Improved leadership confidence in people systems, talent readiness, and organizational alignment.</li>
	<li>Predictable, scalable people operations that contribute to the company’s growth and success.</li>
</ul>

Benefits

Why You’ll Love Working Here

<ul>
	<li>Impact: Your work will directly impact how families experience learning through the Hadley Designs brand.</li>
	<li>Culture: Join a passionate, mission-driven team that values trust, creativity, and collaboration.</li>
	<li>Flexibility: Enjoy the freedom of a remote role with flexible working hours.</li>
</ul>

Benefits:

 

<ul>
	<li>Remote-first work environment</li>
	<li>Paid time off and holidays</li>
	<li>Access to learning resources and professional development</li>
	<li>Regular interaction with leadership, including the CEO and CMO</li>
</ul>

Director of People Operations

UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

As the Head of Leads Management, you will own the engine that drives our sales pipeline, turning interest into qualified opportunities. You’ll lead a high-performing team responsible for lead generation, qualification, and conversion, ensuring every potential customer is engaged, nurtured, and guided toward a successful demo. Combining strategy and execution, you’ll build data-driven systems, optimize lead processes, and play a critical role in scaling how we attract, qualify, and convert customers! 
 

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance</li>
	<li>Develop and execute data-driven strategies for high-quality lead generation and qualification</li>
	<li>Provide live chat support for leads inquiring about the product</li>
	<li>Engage with leads to gather necessary information and qualify them as sales prospects</li>
	<li>Persuade qualified leads to book and schedule demo sessions with the sales team</li>
	<li>Efficiently manage and coordinate internal team schedules, meetings, and demo sessions</li>
	<li>Conduct follow-ups through calls, chats, and text messages to nurture leads and ensure they attend scheduled demos</li>
	<li>Act as a liaison between leads and the sales team, ensuring seamless communication</li>
	<li>Maintain accurate records of lead information, schedules, chat and call progress, and other relevant data using trackers and databases</li>
</ul>

Head of Leads Management

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

The Operations Manager will lead operational strategy and execution by building high-performing teams, optimizing processes, and ensuring consistent, high-quality delivery across company initiatives.

Key Responsibilities

<ul>
	<li>Lead and develop managers and supervisors to drive team performance and accountability</li>
	<li>Oversee day-to-day operations and ensure efficient execution of work requests</li>
	<li>Establish operational plans and performance metrics</li>
	<li>Drive continuous improvement and implement process enhancements</li>
	<li>Ensure compliance with company standards, policies, and procedures</li>
	<li>Manage stakeholder expectations and maintain strong onshore relationships</li>
	<li>Partner with HR on employee relations and talent decisions</li>
	<li>Review team performance metrics and implement corrective action plans</li>
</ul>

Operations Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

This is a full-time hybrid role for a Provider Relations Supervisor based in Mandaluyong. The Provider Relations Head will be responsible for managing and overseeing the daily activities of the Provider Relations team, developing relationships with healthcare providers, resolving provider issues, and ensuring compliance with company's policies and procedures. Work from home is acceptable.

Provider Relations Head

QueueFortress provides managed IT Pods  specifically designed for growing MSPs. We deploy dedicated, high-performance pods from the Philippines—each led by a veteran Lead Associate—to handle Level 1 support and service desk noise.

QueueFortress Inc.

Who We Are

 

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate fully managed internal helpdesk teams supporting business IT environments across the United States. Our model is built on three things: elite talent, SOC2 security, and a management layer that actually works.

 

We are hiring our first Technical Pod Lead — this is the most important hire we will make. You will be the technical backbone of our US operations team.

 

This Is NOT a Standard Support Role

 

You will not spend your days closing L1 tickets. Your job is to lead a pod of 3–4 associates, own the quality of their work, and be the single point of accountability within QueueFortress operations. You are the reason our service runs flawlessly.

 

What You'll Be Responsible For

 

• Managing a pod of 3–4 L1/L2 associates — daily oversight, coaching, and QA of their tickets

• Monitoring the ticket queue inside our company's PSA platform (ConnectWise Manage or Autotask) and ensuring SLAs are met

• Building and maintaining SOPs and runbooks tailored to each operational environment

• Handling all escalated L2/L3 tickets that your associates cannot resolve independently

• Participating in Quarterly operational reviews — written summaries and KPI reporting

• Managing VDI security protocols and ensuring all associates comply with SOC 2 requirements

• Onboarding new associates and managing their 30/60/90-day development

• Being the first point of contact for Priority 1 incidents — you own the incident response

 

What Sets You Apart (We're Actively Looking For This)

 

• You think in systems, not tasks — when something breaks, you fix the process, not just the ticket

• You coach your team instead of doing everything yourself

• You've built a knowledge base or runbook library from scratch

• You've managed operational relationships, not just a ticket queue

 

Compensation &amp; Benefits

 

• Above-market base salary ($1,800–$2,500/month USD based on experience)

• Quarterly retention bonus for pods maintaining 95%+ CSAT

• "95+ Club" monthly bonus for sustained team satisfaction scores

• Documentation bonus for high-impact SOPs adopted across the network

• After 12 months, all provided equipment becomes your personal property

• Direct relationship with US Founder — you are not a number here

• Clear growth path as QueueFortress scales: Senior Lead → Regional Lead → Operations Manager

IT Technical Pod Lead L3 | Senior IT Operations Manager | US Operations Team

SUpost is an online marketplace for university students.  We launched over a decade ago and we are the largest used site for marketplace transactions within our supported universities.  We believe that trust is at the heart of efficient and positive e-commerce experiences. Services provided on our platform include buying and selling goods, finding housing, finding tutors and even making new friends through on-campus activities.

SUpost

I am the founder of a Silicon Valley–based online marketplace that helps students and organizations connect within elite universities (similar to OLX, but university-specific). Our platform is already successful and profitable and currently serves top universities.

 

We are now expanding internationally and are looking for a Remote Operations Manager to work directly with me in running and growing the business.

 

This role is ideal for an early-career professional who wants real responsibility, mentorship, and exposure to how a startup is built and scaled.

<h1>What You’ll Do</h1>

<ul>
	<li>Help coordinate daily operations of a remote team</li>
	<li>Support sales and customer outreach processes (training provided)</li>
	<li>Communicate professionally with customers and partners</li>
	<li>Assist with onboarding and client support</li>
	<li>Help document workflows, systems, and best practices</li>
	<li>Identify inefficiencies and suggest process improvements</li>
	<li>Work closely with the founder on execution and growth initiatives</li>
</ul>

<h1>Tools We Use</h1>

<ul>
	<li>Google Sheets &amp; Docs</li>
	<li>Dropbox Paper</li>
	<li>Telegram</li>
	<li>Video calls (Zoom / Google Meet)</li>
</ul>

<h1>Benefits &amp; Growth Opportunities</h1>

<ul>
	<li>Direct mentorship from the founder
	<ul>
		<li>Stanford University graduate (PhD, MS, BS)</li>
		<li>Hands-on coaching and learning</li>
	</ul>
	</li>
	<li>Clear path to growth into:
	<ul>
		<li>Senior Operations</li>
		<li>Team Lead</li>
		<li>Business or Strategy roles</li>
	</ul>
	</li>
	<li>Fully remote — work from home</li>
	<li>Flexible and supportive startup environment</li>
	<li>Join a lean, international team building something meaningful</li>
	<li>Learn real startup operations, not just admin tasks</li>
	<li>
	<h1>Who This Role Is Perfect For</h1>
	</li>
	<li>A motivated early-career professional</li>
	<li>Someone who wants ownership, not just tasks</li>
	<li>A future leader who wants to grow with a startup</li>
	<li>Candidates interested in operations, HR, business, or startups</li>
	<li>Ateneo and top-university graduates who want global exposure</li>
</ul>

<h1>Location</h1>

<ul>
	<li>📍 Philippines</li>
	<li>✔ Fully remote (work from home)</li>
	<li>✔ Open to candidates willing to relocate in the future</li>
</ul>

<h1>Salary</h1>

<ul>
	<li>💬 Discussed during interview</li>
	<li>(Base pay + performance-based incentives)</li>
</ul>

<h1>Perks &amp; Benefits</h1>

<ul>
	<li>Flexitime</li>
	<li>Work from home</li>
	<li>Mentorship &amp; career development</li>
</ul>

Operations Manager, Fully Remote, Training Provided

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Mass | Work From Home

The Customer Operations Specialist (Grocery) is responsible for end-to-end execution of customer order management for key national accounts including Kehe and UNFI.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Grocery | Work From Home

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate elite, fully managed internal helpdesk teams that support business IT environments across the United States. We are not a "body shop" — we are a structured, secure, and professionally managed team environment where your career actually grows.

 

We are building our first internal helpdesk pod launching in April 2026. This is a ground-floor opportunity to join a company that takes talent seriously.

 

What You'll Be Doing

 

• Handling Level 1 and Level 2 helpdesk tickets inside our company's PSA platform (ConnectWise Manage or Autotask)

• Resolving issues including: password resets, MFA lockouts, Microsoft 365 problems, VPN troubleshooting, endpoint issues, user onboarding/offboarding

• Working inside a secure, US-hosted Azure Virtual Desktop (VDI) environment — all tools and access provided

• Following SOPs and runbooks created by your Pod Lead

• Documenting every action clearly in the ticketing system

• Participating in a "follow-the-sun" support model — shifts cover US business hours (EST/CST/PST)

 

What You WON'T Be Doing

 

• Managing other people (that's the Lead's job)

• Figuring things out with no guidance — we provide clear SOPs

• Working in a chaotic "figure it out" environment

 

Why QueueFortress?

 

• Above-market base salary + performance bonuses

• Clear promotion path: L1 → L2 → Lead Associate (L3)

• After 12 months, your workstation equipment becomes yours

• Managed by a US-based Founder who is personally invested in your growth

• Monthly all-hands calls so you always know where the company is headed

• SOC 2-compliant environment — you work in a professional, secure infrastructure (not a chaotic BPO)

 

To Apply — Read this cafefully 

 

We receive many applications. To be considered, your application message MUST include answers to these three questions. Applications without answers will not be reviewed.

 

1. What PSA tools have you used and for how long?

2. What RMM tools have you used and for how long?

3. Describe a ticket where you had to troubleshoot a Microsoft 365 issue. What was the problem, what did you do, and how did you resolve it?

 

Shortlisted candidates will be sent a 45-minute technical assessment. Only candidates who pass the assessment will be invited to a video interview.

IT Support Associate | MSP Helpdesk L1 | US Operations Team

The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Specialty & Alternative Channels | Work From Home

About Us 
Company Confidential is a fast-growing, dynamic firm providing top-tier managed business services to clients worldwide. We’re passionate about building scalable systems, delivering exceptional service, and growing together as a team.

 

Position Overview 
We are seeking a Digital Marketing Operations Specialist (HubSpot Expert) with 5+ years of experience to build marketing systems, execute high-impact campaigns, and support scalable marketing operations for both internal teams and clients.

You will serve as a go-to expert for HubSpot and marketing operations, driving automation, analytics, content development workflows, and cross-functional process optimization with both strategic and hands-on contributions.

The ideal candidate is a proactive selfstarter with a collaborative mindset and a strong desire to contribute to a positive, highperformance culture.

 

Position Overview

<ul>
	<li>Own the configuration, optimization, and governance of HubSpot (workflows, automation, lists/segments, forms, CRM settings, tracking, dashboards, reporting).</li>
	<li>Maintain and improve the MarTech stack; ensure system reliability, data cleanliness, documentation, and scalability.</li>
	<li>Build, launch, and optimize multi-channel digital campaigns across social, search, and email.</li>
	<li>Develop cost-efficient, high-ROI marketing engines for internal teams and external clients.</li>
	<li>Create playbooks, QA processes, SLAs, and workflow standards to improve operational efficiency.</li>
	<li>Gather, analyze, and report on KPIs (UTMs, attribution, funnel metrics, conversion rates).</li>
	<li>Present insights and optimization recommendations to leadership and client stakeholders.</li>
	<li>Coordinate briefs, assets, calendars, and deliverables with cross-functional teams.</li>
	<li>Mentor junior contributors and support a collaborative, high-performance culture with a path toward supervisory/player-coach responsibilities.</li>
</ul>

 

How to Apply 
Submit your resume, a brief cover letter, and any relevant certifications or work samples.

Digital Marketing

Remote Digital Marketing Operations Specialist II and HubSpot Expert

Help shape the team that drives our growth. As a Senior Human Resources Associate, you’ll play a key role in hiring, supporting, and engaging our people, from leading day-to-day recruitment to contributing to employee experience and HR initiatives. You’ll work closely with the Head of HR to keep operations running smoothly, improve processes, and ensure our team stays aligned, supported, and high-performing. If you’re organized, people-oriented, and excited to build both systems and culture, this role puts you at the center of it all!

<ul>
	<li>Support the Head of HR in formulating and implementing strategic HR initiatives aligned with company goals</li>
	<li>Assist in monitoring and supporting the achievement of team KPIs to help maintain high performance standards</li>
	<li>Contribute to data-driven HR activities, including recruitment, employee relations, benefits administration, and compliance tracking</li>
	<li>Take the lead on day-to-day recruitment efforts—job posting, sourcing, screening, interviewing, and coordinating final selection with relevant teams</li>
	<li>Build and maintain a strong candidate pipeline to meet evolving hiring needs</li>
	<li>Stay updated on recruitment trends and recommend improvements to enhance hiring efficiency and candidate experience</li>
	<li>Support employee relations by addressing concerns and grievances professionally and confidentially</li>
	<li>Help promote a positive workplace culture by organizing and coordinating employee engagement initiatives, such as team-building events and coworking days</li>
	<li>Assist in the communication and enforcement of HR policies and protocols, ensuring alignment with labor laws and internal standards</li>
	<li>Monitor attendance records and timekeeping systems, flagging inconsistencies and supporting resolution</li>
	<li>Provide administrative support for compensation, benefits, and performance evaluation processes</li>
	<li>Help develop programs that support employee engagement, growth, and retention, while tracking progress and impact</li>
	<li>Conduct new hire orientations and assist with onboarding to ensure a smooth and welcoming integration into the team</li>
	<li>Maintain confidentiality and organization of HR-related documents, records, and employee files</li>
</ul>

Senior Human Resources Associate

Join our team as an HR Generalist and play a key role in supporting our people operations and creating a positive employee experience.

<ul>
	<li>Provide clerical and administrative support to Human Resources executives</li>
	<li>Compile and update employee records (digital and physical) to ensure accuracy and compliance</li>
	<li>Address employee inquiries regarding HR policies, rules, and regulations</li>
	<li>Assist in payroll preparation by providing relevant data such as absences, tardiness, and leaves</li>
	<li>Handle complaints and grievance procedures in a timely and professional manner</li>
	<li>Coordinate communication with candidates and schedule interviews</li>
	<li>Conduct initial orientation for newly hired employees</li>
	<li>Source and interview potential candidates to support recruitment efforts</li>
</ul>

Human Resource (HR) Generalist

Complex systems don’t scare you. They energize you.

As our Lab Coach Integration Manager, you won’t just manage workflows — you’ll bring harmony to moving parts that impact real lives. You’ll feel the pride of transforming fragmented processes into one seamless, reliable experience. Every order placed. Every sample processed. Every result delivered with clarity. Because of you.

You’ll be the bridge between vision and execution — the steady voice that translates big ideas into clear action. You’ll create calm where there was confusion. Alignment where there was friction.

Purpose: Own end-to-end lab-to-coach integrations, translating business and operational needs into clear technical execution.

Key Responsibilities

<ul>
	<li>Analyze and document business, lab, and operational requirements.</li>
	<li>Translate requirements into clear, actionable technical specifications.</li>
	<li>Serve as intermediary between product owners, lab operations, vendors, and the app development team.</li>
	<li>Evaluate scope, feasibility, and developer estimates objectively.</li>
	<li>Improve integration quality as new lab tests are introduced regularly.</li>
	<li>Coordinate with external vendors for requirement clarification and user testing.</li>
	<li>Maintain neutrality and systems-level oversight across integrations.</li>
</ul>

Lab Coach Integration Manager

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

About the Role

We are seeking a Senior Customer Service Manager to lead and elevate our multi program customer experience organization. This leader will oversee 10 Team Leads supporting more than 50 ecommerce and digitally native brands, with approximately 200 agents delivering service across voice, email, chat, SMS, and social channels.

This is a high impact leadership role responsible for operational excellence, KPI performance, partner satisfaction, and scalable growth. The ideal candidate combines strategic thinking with hands-on leadership and thrives in a fast paced, data driven environment.

Key Responsibilities

Organizational Leadership

<ul>
	<li>Directly manage and coach 10 Team Leads responsible for ~200 agents</li>
	<li>Build a high accountability culture focused on performance, ownership, and service excellence</li>
	<li>Develop leadership bench strength and succession planning across programs</li>
	<li>Drive consistent management standards across all teams</li>
</ul>

KPI Ownership and Performance Management

<ul>
	<li>Own performance outcomes across 50+ client programs</li>
	<li>Ensure achievement of SLAs and KPIs including CSAT, FCR, AHT, QA scores, response times, and productivity metrics</li>
	<li>Identify trends, risks, and performance gaps early and implement corrective action plans</li>
	<li>Standardize reporting and ensure visibility into program health at all levels</li>
</ul>

Client Experience and Partner Success

<ul>
	<li>Ensure service delivery aligns with each partner’s brand voice and expectations</li>
	<li>Proactively flag risks and collaborate with leadership on strategic solutions</li>
	<li>Support Team Leads in client communication when performance escalations arise</li>
	<li>Continuously improve the customer journey across ecommerce and DC brand programs</li>
</ul>

Operational Excellence

<ul>
	<li>Build scalable systems and workflows that support rapid program growth</li>
	<li>Improve workforce planning in collaboration with forecasting and scheduling</li>
	<li>Optimize quality assurance frameworks to maintain high service standards</li>
	<li>Partner with recruiting and training to ensure agents are equipped for success</li>
</ul>

Continuous Improvement and Innovation

<ul>
	<li>Leverage automation and AI tools to improve efficiency while maintaining quality</li>
	<li>Analyze performance data to drive smarter staffing, training, and process improvements</li>
	<li>Create playbooks and standardized best practices across all programs</li>
	<li>Champion a culture of experimentation, learning, and proactive problem solving</li>
</ul>

What Success Looks Like

<ul>
	<li>KPIs are consistently met or exceeded across the majority of programs</li>
	<li>Team Leads operate autonomously with strong accountability and clarity</li>
	<li>Client escalations decrease through proactive management</li>
	<li>Agent engagement and retention improve</li>
	<li>Systems and processes scale seamlessly as we grow</li>
</ul>

Schedule

<ul>
	<li>Monday - Friday, 6:00am - 3:00pm PST (can negotiate if needed)</li>
</ul>

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