Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Administrative &amp; Customer Service Specialist will initially serve in an administrative capacity, scaling to maintain supply chain relationships with our client's valued customers as they get closer to their Q2 launch. This role will support the leadership team as well as our client's customers. We are searching for a macro-thinker, a self-starter, and a people person capable of handling day-to-day tasks and organization in addition to the management of business operations and back-oﬃce tasks, always using tact, discretion, and a calm demeanor. A person in this role thrives by thinking proactively and coordinating across the team to meet the needs of the business and its leadership team.

 

P.S. This is for a new snack brand our client plans to launch in the US market in Q2 2025. Brand details are confidential until the launch.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Performing administrative and organizational tasks that support the company’s daily operations:

<ul>
	<li>Administrative duties will primarily include general oﬃce management tasks, meeting and account preparations such as file and link organization, presentation updates (both stylistically and content), and building and managing trackers and action lists.</li>
	<li>Assisting with special projects, research, and compiling information as needed.</li>
	<li>Reviewing and analyzing data to filter and present information in a digestible way.</li>
	<li>Additional duties may include event logistics, assisting with executing NDAs, agreements, and managing daily schedules.</li>
	<li>Anticipating the needs of the leadership team, staying ten steps ahead at all times to ensure a smooth and successful outcome</li>
</ul>

Customer Service responsibilities will include:

<ul>
	<li>Managing orders: Processing and managing customer orders, including ensuring accuracy in pricing, specifications, and shipping details to ensure service rates remain above targets.</li>
	<li>Communicating order status: Proactively communicating order status, delivery timelines, and potential issues</li>
	<li>Coordinating with teams: Coordinating with sales, production, and logistics to ensure timely and accurate order fulfillment</li>
	<li>Resolving issues: Proactively solving service problems and clarifying customer Complaints</li>
</ul>

Flexibility in coverage – being able to support a wide array of personalities and leaders

Administrative & Customer Service Specialist | Work From Home

We are seeking a highly skilled and detail-oriented Senior General Accountant to join our client’s dynamic finance team. This individual will play a key role in ensuring accurate and efficient financial operations, with a focus on revenue recognition, accounts receivable, and process improvement. The ideal candidate will have a strong background in general accounting, particularly in revenue recognition, and experience in small business or consumer/retail accounting.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Operational Responsibilities:

<ul>
	<li>Resolve inquiries related to customer invoices, receivables, and third-party financing.</li>
	<li>Generate customer invoices on a daily basis.</li>
	<li>Process payroll, expense report reimbursements, and other disbursements, including wire transfers.</li>
	<li>Assist with accounts receivable collection efforts.</li>
</ul>

Annual, Quarterly, and Monthly Responsibilities:

<ul>
	<li>Reconcile relevant balance sheet accounts, including bank/cash, prepayments, deferred revenue, bad debt, credit card accounts, and equity accounts.</li>
	<li>Reconcile revenue on a monthly basis to ensure alignment between financial systems and internal operational systems.</li>
	<li>Journalize and consolidate all subsidiary accounts.</li>
	<li>Prepare monthly financial statements in accordance with US GAAP.</li>
	<li>File monthly and/or quarterly state compliance reporting.</li>
	<li>Prepare and file 1099s and other annual compliance reporting.</li>
</ul>

Process Improvement Responsibilities:

<ul>
	<li>Identify gaps in the current quote-to-cash and procure-to-pay cycles.</li>
	<li>Develop recommendations to optimize accounting systems and procedures and detect inaccuracies.</li>
	<li>Update documentation of new and existing business and accounting processes to ensure compliance with GAAP and SOX requirements.</li>
</ul>

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Administrative & Customer Service Specialist | Work From Home

Senior General Accountant | Work From Home