1. Company Overview
Nova Virtual Solutions and Nova Tech is a modern virtual assistant company that blends human expertise with in-house web development. We provide high-quality administrative, creative, and operational support to businesses and professionals worldwide. Our built-in technology assistant, that uses cutting edge technology to shape the user interfaces and experiences of our software products.  This includes Nova Care’s EVV system and various web and mobile applications developed by Nova and it's affiliated organizations gives enhanced productivity by automating routine tasks, improving workflow efficiency, and ensuring fast, accurate support to our clients.

2. Mission Statement

Our mission is to empower individuals and businesses by delivering reliable, efficient, and tech-enhanced virtual assistance that simplifies operations and supports growth.

3. Vision Statement

We aim to become a global leader in hybrid virtual support, where human intelligence and advanced automation work together to create seamless productivity experiences.

4. Services Offered

Administrative Support: Email management, scheduling, data entry, document preparation.
Customer Support: Responding to inquiries, ticket management, customer follow-up.
Business Operations: Project coordination, CRM upkeep, reporting.
Social Media Assistance: Basic content scheduling, marketing campaigns, engagement tracking and research.
AI-Enhanced Automation: Chat assistance, automated reminders, workflow optimization powered by application affiliated to Nova Tech.

5. Our Technology Assistant: NovaTech AI

NovaTech AI is an integrated virtual technology assistant designed to streamline tasks, automate repetitive processes, and deliver quick insights. It works alongside our human assistants to:
Automate scheduling and reminders
Provide real-time research and information
Generate reports and summaries
Increase accuracy and reduce turnaround time
Support clients 24/7

6. Target Clients

Our services are tailored for:

Clients who with to optimize their productivity by using Virtual Assistant's services such as:

Awareness of the specific protocols and policies, with healthcare experience
Provide clear directions for the policies and procedures to the clients, by providing a tailored contact number for each entity.
Email responses and coordination, minutes of the meeting and daily activity reminders.
Tracking and reminders for any deadlines and nearing due tasks.
Knowledge about marketing and platforms niche (Indeed, Meta, LinkedIn, Instagram) 
Tech skills to keep track of time and compliances, providing assistance in filling out forms, etc.
HIPAA compliant Virtual Assistants


Nova Virtual Solutions

Key Responsibilities

▪ Billing — Preparing and issuing invoices accurately and on schedule based on hours worked or contracted scope.

– Tracking VA timesheets/hours and reconciling them against client agreements.

– Following up on outstanding payments and resolving billing questions or disputes.

– Maintaining clean billing records and reporting on receivables.

▪ Client Contracts — Drafting, sending, and managing client service agreements and renewals.

– Handling scope changes, rate updates, and contract amendments.

– Maintaining an organized, current contract repository and tracking key dates.

▪ Client Calls — Hosting introductory/discovery calls to understand client needs and requirements.

– Running regular check-ins to confirm satisfaction and surface issues early.

– Acting as the escalation point for client concerns and coordinating resolution internally.

▪ Client &amp; VA Onboarding — Onboarding new clients — welcome, expectation-setting, tools/access setup, and documentation.

– Onboarding newly placed VAs to the client — introductions, scope, schedule, and ways of working.

– Ensuring both sides have what they need for a strong start and a clear point of contact.

– Coordinating with the HR &amp; Recruitment Specialist on requirements and placements.

Client Coordination Specialist

Key Responsibilities

• Manage and organize email and inbox, including sorting, flagging, responding, and following up on correspondence

• Maintain and coordinate calendars, scheduling appointments and meetings, and sending reminders

• Handle inbound and outbound calls professionally and courteously

• Prepare, format, and maintain documents, spreadsheets, and reports

• Provide general administrative support and complete ad hoc tasks as assigned

General Virtual Assistant

Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

<ul>
	<li>With Bachelor’s degree in engineering or any IT Related Courses</li>
	<li>With knowledge and experience on ITIL Method particularly on Incident Management</li>
	<li>At least 3 years’ experience of managing a similarly five or more sized team direct reports, non-directs can be considered.</li>
	<li>At least 5 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organisation.</li>
	<li>Knowledge and experience in the following are desired: ITIL Foundation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools.</li>
	<li>3-5 years’ hands-on technical operations experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony etc.</li>
	<li>3 years of Cyber Security and Controls, IT audit, or equivalent experience.</li>
	<li>3 years’ experience managing IT Infrastructure environment.</li>
	<li>Strong customer orientated approach with a delivery bias.</li>
	<li>Experience working with third party service providers. 
	 </li>
</ul>

IT Infrastructure Systems Lead

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

ABOUT US 
 
We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward. 
 
Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world. 
 
We're building a reliable, secure, and scalable DevOps infrastructure to support our growing applications. Our team focuses on automation, cloud efficiency, and security best practices while ensuring smooth deployments and system reliability. We run on AWS, Docker, and CI/CD automation, and we're continuously improving our cloud infrastructure, security, and database performance.

 

THE ROLE

This is an AWS infrastructure and operations focused DevOps role. The position focuses on AWS cloud infrastructure, system reliability, monitoring, and security operations. While some scripting and automation is required, this is NOT a software development role. If you love optimizing cloud environments, automating workflows, and implementing security best practices, we’d love to have you onboard!

Responsibilities:

 
AWS Infrastructure &amp; Security

- Follow AWS Well-Architected - learn, measure, and build using architectural best practices. 
- Design, deploy, and maintain AWS cloud infrastructure (Fargate, ECS, ECR, EC2, S3, IAM, VPC, CloudWatch and others). 
- Implement IAM best practices, access control, and security logging. 
- Monitor system logs, security alerts, and cloud compliance tools to maintain a secure environment. 
- Research current and existing technologies for potential use. 
- Help troubleshoot and fix problems in production.

- Strong interest in Linux system administration, cloud infrastructure operations, and production system reliability.

 
Containerization &amp; CI/CD

- Manage Docker containers and optimize AWS Fargate workloads. 
- Build and maintain CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeCommit. 
- Conduct security scanning (e.g., Trivy, AWS Inspector) on container images.

 
PostgreSQL &amp; Database Operations

- Deploy and maintain automated backups. 
- Configure connection pooling and security. 
- Implement PostgreSQL read replicas for scaling. 
- Monitor database performance and ensure secure database configurations.

 
Security &amp; Monitoring 

- Maintain AWS Security best practices, including encryption, logging, and monitoring. 
- Implement network security controls (VPC, security groups, firewall rules). 
- Automate security checks and proactively identify vulnerabilities in cloud workloads.

 
Nice-to-Have Skills (Big Plus, but Not Required):

- Familiarity with Ruby on Rails, PostgreSQL, Redis, and Memcached. 
- Experience with AWS WAF, GuardDuty, or security auditing tools. 
- Infrastructure as Code (IaC) experience with CloudFormation. 
- Knowledge of Redis &amp; Memcached performance tuning. 
- Scripting experience in Bash, Python, or Ruby. 
- New Relic 
- Gitlab 
- Fastlane 
- Familiarity with CI/CD for mobile (Android and iOS) 
- Familiarity with Automated Testing

 
Why Join Us? 

- Work with a cloud-first DevOps team focused on security &amp; automation. 
- Solve AWS scaling and deployment challenges. 
- Opportunities to grow in DevOps, security, and cloud architecture.

Junior DevOps Engineer (AWS)

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Help shape the team that drives our growth. As a Senior Human Resources Associate, you’ll play a key role in hiring, supporting, and engaging our people, from leading day-to-day recruitment to contributing to employee experience and HR initiatives. You’ll work closely with the Head of HR to keep operations running smoothly, improve processes, and ensure our team stays aligned, supported, and high-performing. If you’re organized, people-oriented, and excited to build both systems and culture, this role puts you at the center of it all!

<ul>
	<li>Support the Head of HR in formulating and implementing strategic HR initiatives aligned with company goals</li>
	<li>Assist in monitoring and supporting the achievement of team KPIs to help maintain high performance standards</li>
	<li>Contribute to data-driven HR activities, including recruitment, employee relations, benefits administration, and compliance tracking</li>
	<li>Take the lead on day-to-day recruitment efforts—job posting, sourcing, screening, interviewing, and coordinating final selection with relevant teams</li>
	<li>Build and maintain a strong candidate pipeline to meet evolving hiring needs</li>
	<li>Stay updated on recruitment trends and recommend improvements to enhance hiring efficiency and candidate experience</li>
	<li>Support employee relations by addressing concerns and grievances professionally and confidentially</li>
	<li>Help promote a positive workplace culture by organizing and coordinating employee engagement initiatives, such as team-building events and coworking days</li>
	<li>Assist in the communication and enforcement of HR policies and protocols, ensuring alignment with labor laws and internal standards</li>
	<li>Monitor attendance records and timekeeping systems, flagging inconsistencies and supporting resolution</li>
	<li>Provide administrative support for compensation, benefits, and performance evaluation processes</li>
	<li>Help develop programs that support employee engagement, growth, and retention, while tracking progress and impact</li>
	<li>Conduct new hire orientations and assist with onboarding to ensure a smooth and welcoming integration into the team</li>
	<li>Maintain confidentiality and organization of HR-related documents, records, and employee files</li>
</ul>

Senior Human Resources Associate

Secure your future with My Mountain Mover! 🚀 Be part of a company that puts YOU first—where work-life balance, fulfillment, and growth thrive. 💙🧡 500+ client 5⭐ reviews, 1.5k+ Movers strong. Apply now: careers.mymountainmover.com

My Mountain Mover Inc.

The Corporate Recruitment Lead is responsible for managing the day-to-day recruitment operations at My Mountain Mover (MMM). This role focuses on executing recruitment strategies, ensuring efficient candidate sourcing, screening, and selection, and maintaining strong relationships with hiring managers to meet the organization’s staffing needs.

Key Responsibilities:

Sourcing and Screening:

<ul>
	<li>Manage sourcing channels and use tools like LinkedIn Recruiter and Salesforce to identify potential candidates.</li>
	<li>Screen resumes, evaluate Predictive Index profiles, and conduct initial interviews to assess candidate fit.</li>
</ul>

Interview Process Coordination:

<ul>
	<li>Schedule and conduct the initial interview with candidates and provide interview feedback.</li>
	<li>Coordinate subsequent interview stages, including endorsements to hiring managers and final interviews with executive leadership.</li>
</ul>

Systems and Background Checks:

<ul>
	<li>Coordinate with R&amp;S Compliance Specialist and IT to conduct systems and background checks.</li>
	<li>Ensure compliance with MMM’s internal standards and regulatory requirements.</li>
</ul>

Stakeholder Communication:

<ul>
	<li>Regularly update stakeholders, including hiring managers and executives, on recruitment status and candidate progress.</li>
	<li>Provide timely feedback to candidates at each stage of the recruitment process.</li>
</ul>

Tracking and Reporting:

<ul>
	<li>Maintain accurate records of candidate profiles, interview outcomes, and hiring decisions within the recruitment tracking system.</li>
	<li>Utilize the Sourcing &amp; Endorsement Tracker and Salesforce to manage productivity and progress.</li>
</ul>

Corporate Recruitment Lead

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

NowServing is a fast-growing healthcare platform that connects patients with healthcare providers across the Philippines. Our mission is to make quality healthcare more accessible to everyone. With thousands of active healthcare providers and growing rapidly, we're looking for a Healthcare Partnerships Manager to expand our institutional partnerships.

The Role 

We're seeking an experienced Partnerships Manager who will own our healthcare institution relationships and drive growth through strategic partnerships. You'll work directly with the founding team to develop and implement our institutional partnership strategy with hospitals, HMOs, and other healthcare organizations.

Key Responsibilities:

<ul>
	<li>Identify, pursue, and secure partnerships with healthcare institutions across the Philippines</li>
	<li>Develop and execute account strategies for long-cycle enterprise sales</li>
	<li>Build and maintain relationships with key decision-makers at partner institutions</li>
	<li>Negotiate partnership terms and contracts that benefit all parties</li>
	<li>Collaborate with internal teams to ensure successful implementation of partnerships</li>
	<li>Create compelling presentations and proposals tailored to each institution's needs</li>
	<li>Monitor partnership performance and identify opportunities for growth</li>
	<li>Maintain detailed documentation of partnership activities and outcomes</li>
</ul>

What We're Looking For:

<ul>
	<li>A resilient self-starter who thrives in ambiguity and is comfortable with long sales cycles</li>
	<li>Someone who understands the unique challenges of healthcare institutions and can adapt to their varying timelines and priorities</li>
	<li>A relationship builder who can navigate complex organizational structures</li>
	<li>A strategic thinker who can identify and articulate value propositions for different stakeholders</li>
	<li>A persistent problem-solver who's willing to do the necessary groundwork</li>
</ul>

Healthcare Partnerships Manager

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

We are seeking a highly motivated and detail-oriented Bidding Specialist to join our growing team. The Bidding Specialist will be responsible for identifying, analyzing, and responding to Requests for Proposals (RFPs), Invitations for Bids (IFBs), and other procurement opportunities. This role requires a strong understanding of the software development lifecycle, excellent writing and communication skills, and the ability to manage multiple projects under tight deadlines. The ideal candidate will be adept at crafting compelling and compliant proposals that showcase our software solutions and secure new business for the company.

 

• Proactively identify and track relevant bidding opportunities from various sources (government portals, industry websites, tender notifications, etc.). 
• Conduct thorough analysis of RFPs, IFBs, and other solicitation documents to understand requirements, scope, evaluation criteria, and terms and conditions. 
• Collaborate with internal stakeholders, including sales, technical teams, product development, legal, and finance, to gather necessary information and develop comprehensive bid strategies. 
• Develop a clear understanding of our software products and services to effectively articulate their value proposition in bid responses. 
• Write clear, concise, and persuasive proposal content, including executive summaries, technical responses, management plans, and pricing justifications. 
• Ensure all bid submissions are compliant with client requirements, company standards, and legal regulations. 
• Manage the end-to-end bid process, including creating timelines, assigning tasks, tracking progress, and ensuring on-time submission. 
• Facilitate review meetings with internal teams to ensure accuracy, completeness, and quality of all bid materials. 
• Conduct post-submission analysis to identify areas for improvement and best practices for future bids. 
• Stay informed about industry trends, competitor activities, and procurement best practices. 
• Participate in pre-bid conferences and clarification sessions as needed.

Bidding Specialist Work From Home

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Associate Product Manager

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Role Description

The People Coordinator is the heart of our employee experience. You will own the full employee lifecycle — from recruitment and onboarding through to offboarding — while nurturing the culture, engagement, and development that makes our studio a great place to work. You bring both strong HR operational foundations and a genuine passion for people.

Core Functions

Recruitment, Onboarding &amp; Offboarding

<ul>
	<li>Coordinate end-to-end recruitment logistics: post roles, manage candidate communications, and schedule interviews.</li>
	<li>Support hiring managers to deliver a consistent, values-aligned candidate experience.</li>
	<li>Manage onboarding processes including checklists, system access, equipment coordination, and orientation support.</li>
	<li>Execute offboarding steps including documentation, access removal, and exit coordination.</li>
</ul>

Human Resouce Administration &amp; Compliance

<ul>
	<li>Maintain accurate employee records and HR systems (BambooHR).</li>
	<li>Administer benefits enrolments and changes in coordination with providers.</li>
	<li>Prepare HR documentation and ensure compliance with employment standards and internal policies.</li>
	<li>Monitor adherence to BC employment standards and regulatory requirements.</li>
</ul>

Performance, Learning &amp; Development

<ul>
	<li>Support performance review cycles: ensure managers schedule reviews, track completion, and maintain related documentation.</li>
	<li>Coordinate professional development and learning opportunities for employees.</li>
	<li>Maintain performance and training records.</li>
</ul>

Culture, Engagement &amp; Internal Communications

<ul>
	<li>Support culture-building initiatives, recognition programs, and internal communications.</li>
	<li>Plan and coordinate team events, celebrations, and engagement activities aligned with our values.</li>
	<li>Draft internal communications highlighting milestones and employee stories.</li>
	<li>Gather informal feedback to help strengthen an inclusive, connected workplace.</li>
</ul>

Schedule

<ul>
	<li>The role has an average of about 5-10 hours per week (approximately)</li>
	<li>This role is on a flexible working schedule with no fixed schedule</li>
</ul>

People Coordinator (FBY)

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

The Client Success Manager is responsible for growing our clients’ businesses as if they are your own. An expert in digital marketing (both paid and organic), you are responsible for managing the day-to-day relationships with clients, understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our services. You are to make sure that the ideas, strategies, and optimizations proposed and implemented by our team could achieve the best business outcome for each of your clients, acting as a strategic partner to help meet their goals.

Key Responsibilities:

<ul>
	<li>Manage and grow relationships with key customers, acting as their primary point of contact.</li>
	<li>Facilitate regular performance reviews and strategy sessions.</li>
	<li>Identify opportunities for account growth or renewal in coordination with the sales team.</li>
	<li>Handle client feedback, resolve issues, and proactively manage risks. Escalate when performance is not meeting expectations</li>
	<li>Maintain an internal “marketing brief” to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously</li>
	<li>Manage the scope delivery of each team involved in the scope of each client</li>
	<li>Coordinate with teams to build weekly and monthly performance reports, evaluating data insights and optimization ideas from the client’s perspective</li>
	<li>Assess new client requests as in-scope or out of scope and work with sales and management to determine how to meet the client’s needs</li>
	<li>Learn digital marketing strategy to a level where you can assess and add to the team’s improvement plans. </li>
	<li>Act as a trusted partner to clients by proactively engaging and communicating with them to ensure that the strategic goals are aligned and met. </li>
	<li>Understand their business and target market as deeply as they do</li>
	<li>Brainstorm ideas with the client on all aspects of the scope, and overall business strategy</li>
	<li>Actively learns and masters all digital marketing skill sets, and platforms in use by the client</li>
	<li>Adhere to strict service level agreements for communication with clients. Maximum response time of 3-4 h for PH/APAC, up to 12h for US/UK.</li>
</ul>

Client Success Manager

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Operations Team

The Success Operations team is part of the Commercial Operations group, drives Thumbtack’s growth through the External Sales and Success team events. They are a tight-knit group charged with helping to drive Demand and Supply growth for both sides of our marketplace. They provide actionable insights to the Sales, Partnership and success teams and leadership, drive efficiencies in workflows and processes, and facilitate a smooth process for our pros and customers to help them be successful on our platform. We collaborate across a variety of teams--from analytics to product to engineering to support!

About the Role

As an Events Specialist focused on Sales, Success and Partnerships, you’ll be instrumental in planning, executing, and optimizing external facing events that drive Demand and Supply growth and strengthen strategic partnerships for Thumbtack. You will help to support our events strategy by facilitating external in-person connections for Thumbtack employees and clients through memorable in-person events, including our many conference events held across the US. You will collaborate with Sales, Success, Produce and Partnership teams to understand their goals and deliver events that generate leads, nurture relationships, and enhance Thumbtack’s brand presence. You’ll be a proactive organizer and detail-oriented professional who thrives in a dynamic environment, bringing creative solutions and scalable strategies to event planning. 

What you’ll do:

<ul>
	<li>Event Planning &amp; Execution: Support and execute end-to-end event plans for attendees, including conferences, workshops, partner summits, and client meetings.</li>
	<li>Project management</li>
	<li>AI-enabled workflow design: Build and improve repeatable AI-supported workflows for event planning, communications, budget tracking, vendor evaluation, attendee management, and post-event reporting</li>
	<li>Strategic Alignment: Collaborate with Sales, Success and Partnership leadership to understand objectives and ensure events align with strategic goals, budgets and KPIs.</li>
	<li>Learning and documentation: Document prompts, workflows, automations, and lessons learned, and share best practices with cross-functional partners to improve how the team operates</li>
	<li>Vendor Management: Source, negotiate, and manage contracts with vendors, venues, and suppliers to ensure high-quality event experiences within budget.</li>
	<li>Promotion &amp; Outreach: Work with marketing to promote events, create content, and ensure effective communication with attendees.</li>
	<li>Post-Event Analysis: Collect and analyze event data to measure ROI, identify areas for improvement, and provide insights to stakeholders.</li>
	<li>Content &amp; Logistics Coordination: Support all event logistics including but not limited to: communications, registration, travel, accommodations, staffing, programming and content, exhibition material management, ensuring seamless execution.</li>
</ul>

Events Management

Events Specialist, Sales & Partnerships

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Job Role: Cyberbacker

Our flagship role is ideal for detail-oriented professionals who excel in organization, communication, and administrative tasks. Be the backbone of productivity for top business leaders.

Responsibilities:

<ul>
	<li>Transcription: Listen to live or recorded calls and take notes of key points discussed.</li>
	<li>Call Preparation: Prepare daily call list, meeting agendas, and materials as needed, ensuring participants have the necessary information.</li>
	<li>Schedule Coordination: Efficiently schedule meetings with clients and team members, coordinating times that accommodate all parties and managing any necessary adjustments or cancellations.</li>
	<li>Manage Reports: Prepare reports on key metrics and performance indicators within specified deadlines.</li>
	<li>Virtual File Management: Update and maintain virtual files to ensure information is organized and easily accessible.</li>
	<li>Administrative Tasks: Oversee administrative tasks, including but not limited to managing email correspondence and calendar appointments and ensuring all administrative activities are executed efficiently.</li>
</ul>

Requirements:

<ul>
	<li>Ability to work independently and solve problems proactively.</li>
	<li>A team player mindset, with a positive attitude and strong work ethic.</li>
	<li>Strong organizational and time management skills.</li>
	<li>Knowledge of digital tools and software such as Google Workspace and Zoom.</li>
</ul>

Technical Requirements:

<ul>
	<li>Intel Core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required</li>
	<li>Windows 10 or MAC OS is acceptable</li>
	<li>RAM: At least 8GB RAM with 60GB free hard disk space available</li>
	<li>Headset with a noise-canceling feature</li>
	<li>High Definition Webcam</li>
	<li>Stable internet connection of at least 10 MBPS</li>
	<li>Secondary equipment</li>
</ul>

Documentation Needed: (To set your expectations, many clients are ready to hire immediately, even on the same day. Both are required to allow us to match you with opportunities faster and avoid delays after your interview)

<ul>
	<li>Philippine National Police (PNP) Clearance</li>
	<li>National Bureau of Investigation (NBI) Clearance</li>
</ul>

NOTE: To increase your chances of being shortlisted, please make sure to attach your updated resume.

We look forward to reviewing your application!

General Admin Assistant

Join our team as an HR Generalist and play a key role in supporting our people operations and creating a positive employee experience.

<ul>
	<li>Provide clerical and administrative support to Human Resources executives</li>
	<li>Compile and update employee records (digital and physical) to ensure accuracy and compliance</li>
	<li>Address employee inquiries regarding HR policies, rules, and regulations</li>
	<li>Assist in payroll preparation by providing relevant data such as absences, tardiness, and leaves</li>
	<li>Handle complaints and grievance procedures in a timely and professional manner</li>
	<li>Coordinate communication with candidates and schedule interviews</li>
	<li>Conduct initial orientation for newly hired employees</li>
	<li>Source and interview potential candidates to support recruitment efforts</li>
</ul>

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