Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

<ul>
	<li class="text-justify">Lead solution architecture for AI accelerators, including reference architectures, integration patterns, security, scalability and operations readiness. </li>
	<li class="text-justify">Translate product concepts into implementable technical specifications, epics and sprint plans. </li>
	<li class="text-justify">Build core platform components hands-on, including APIs, services, SDKs, templates, and infrastructure-as-code. </li>
	<li class="text-justify">Implement Microsoft-centric AI patterns across Azure AI, Azure OpenAI, Power Platform, identity and governance services. </li>
	<li class="text-justify">Work with a team of developers to drive delivery, conduct design and code reviews, and ensure engineering quality. </li>
	<li class="text-justify">Deliver production-ready MVPs within approximately 8 weeks with strong client demo value and differentiation. </li>
	<li class="text-justify">Produce client-facing technical assets including demos, deployment guides and solution briefs.</li>
</ul>

Senior AI Architect

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

About Us

SeriousMD is a HealthTech startup that operates the largest practice management application in the Philippines accompanied by NowServing, a platform connecting Doctors and Patients as well as providing healthcare services to Filipinos everywhere. Together, SeriousMD &amp; NowServing is an end-to-end healthcare platform and our sole mission is to improve healthcare through technology. Our team culture revolves around excellence, a sense of family, cooperation, and sharing.

About the Role

As a Senior Architect, you will be working as part of our Product Team in designing software solutions for our healthcare products.

<ul>
	<li>Design software solutions to integrate systems from 3rd party vendors and various stakeholders</li>
	<li>Able to effectively communicate design solutions to stakeholders the team</li>
	<li>Work with a cross-functional team to deliver the best consumer experience possible</li>
	<li>Lead a team of developers from backend to frontend systems</li>
	<li>Responsible in leading the team in locating and directing resolutions for critical issues related to hardware and software system</li>
	<li>Experienced in working with monolithic and microservices architectures</li>
	<li>Experienced with working SQL Databases with MSSQL Server as a plus</li>
	<li>Familiarity with NoSQL databases using MongoDB and LevelDB is a plus</li>
	<li>Familiarity with Nodejs, Typescript, C#, ASP.NET and ASP.NET Core is a plus</li>
	<li>Familiarity with VueJS and ReactNative is a plus</li>
</ul>

Software Architect

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The digital marketing landscape is evolving at lightning speed, requiring adaptability and a forward-thinking approach. At VS12, we're all about collaboration, creativity, and achieving goals that make a noticeable difference. We're a team of passionate people who love what we do. Here, you'll get to learn from the best, grow your skills, and make a real impact. We've been delivering amazing customer experiences for 26 years, and we're always looking for like-minded professionals who want to hone their expertise. 
 
We’re currently seeking a highly motivated and results-oriented Senior Designer who thrives on the creative design process in the world of brand marketing.

 

Our biggest division, Agent Image, is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world. They are at the forefront of real estate digital marketing and are propelling towards a future that would take branding to the next level. 

What you’ll do:

 

As a Senior Designer for the Agent Image Brand Marketing Team, you are expected to:

Focus on projects including but not limited to brand assets, company websites, landing pages, print advertising, sales presentations, event collateral, email marketing campaigns, and social media creatives — ensuring that all designs produced are of top quality and meet Agent Image Design Standards.

Work independently and collaboratively with the Brand Marketing team for creative and innovative ideas that will promote our brands and the overall reception and experience of our clients.

Excellent proficiency in Adobe Creative Suite/Cloud software and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.

Have good background knowledge of digital marketing, website structure, and visual hierarchy, keeping in mind how your designs can be translated into full, working, viewable media

Know a great deal of photo editing and manipulation techniques in Figma, Adobe Photoshop, and Lightroom

Expertise in branding, logo creation, design systems, and development of themes/templates

Be able to articulate concepts and projects internally through brainstorming, alignment and presentation meetings

Keep abreast of the latest trends, tips, and tricks in design, marketing and AI-assisted technology

Be collaborative with your co-designers and to share resources that may benefit the team as a whole

Perform QA duties when necessary

Senior Designer

We are seeking a highly skilled Senior Adobe Experience Manager (AEM) Developer to design, develop, and implement scalable digital solutions using AEM and related Adobe Marketing Cloud technologies. The role requires deep technical expertise in AEM development, component design, workflows, and integrations with enterprise systems. The Senior Developer will collaborate with architects, business stakeholders, and cross-functional teams to deliver high-performance web solutions whileensuring best practices in coding, security, and performance optimization.

Key Responsibilities

● Lead the design, development, and customization of AEM Sites, Templates, Components, Dialogs, Workflows, and Launches.

● Implement AEM core components, OSGi services, Sling models, servlets, and custom

integrations.

● Collaborate with architects to define AEM solution architecture and technical design.

● Integrate AEM with third-party systems (CRM, eCommerce, DAM, Analytics, Marketing

Automation).

● Develop RESTful and GraphQL APIs to enable headless CMS implementations.

● Ensure compliance with AEM best practices, coding standards, and security guidelines.

● Optimize website performance, scalability, and content delivery using dispatcher, caching, and CDN strategies.

● Conduct code reviews, unit testing, and technical documentation.

● Mentor junior developers and provide technical guidance within the team.

● Stay up to date with Adobe’s product roadmap and industry best practices to recommend enhancements.

Qualifications &amp; Skills

● Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent

practical experience).

● 5+ years of hands-on AEM development experience (6.5+ or AEM as a Cloud Service

preferred).

● Strong expertise in:

○ Java, OSGi, Apache Sling, JCR, and HTL/Sightly

○ AEM Components, Templates, Editable Templates, Client Libraries (CSS/JS)

○ Dispatcher configuration and performance optimization

○ Workflows, Launches, and Content Fragment Models

● Experience with front-end frameworks (React, Angular, Vue.js) is a plus.

● Proficiency in CI/CD pipelines, Git, Jenkins, Maven, Cloud Manager.

● Knowledge of Adobe Marketing Cloud tools (Target, Analytics, Campaign) preferred.

● Strong problem-solving, debugging, and performance-tuning skills.

● Excellent communication and collaboration skills.

Senior AEM Developer

The position is responsible for developing B2B and B2C Android Apps.

The person is responsible for developing native Android applications that runs on both Android mobile phones and tablets. The person should be able to translate the company’s needs into functional and appealing interactive applications.

Responsibilities

<ul>
	<li>Create, maintain and improve existing Android Applications</li>
	<li>Design and implement interactive Android Applications</li>
	<li>Collaborate with back-end developers and UI/UX designers to improve usability</li>
	<li>Build solutions for users and customers</li>
	<li>Stay up-to-date on emerging technologies</li>
</ul>

Senior Android Developer

We are seeking a highly skilled and experienced Senior UX Designer to join our dynamic product team. In this role, you will be instrumental in prototyping, shipping, and iterating the designs for our products. As we expand our product lines, your expertise in designing for web, iOS, and Android platforms will be crucial. You will also collaborate closely with developers, marking up web designs and slicing assets to ensure seamless integration.

While we value your confidence in your skills, we also expect a continuous learning attitude. You should be open to constructive criticism and committed to ongoing improvement in your UX/UI design practices.

Key Responsibilities:

<ul>
	<li>Prototype, ship, and iterate design solutions for web, iOS, and Android platforms.</li>
	<li>Mark up web designs and slice assets for developers.</li>
	<li>Collaborate with cross-functional teams, including product managers and developers, to ensure design feasibility and excellence.</li>
	<li>Conduct user research and apply findings to inform and validate design decisions.</li>
	<li>Create wireframes, sitemaps, and prototypes to effectively communicate design ideas.</li>
	<li>Stay updated with industry trends and best practices to continually enhance our design processes.</li>
	<li>Present design concepts and solutions to stakeholders and incorporate feedback.</li>
</ul>

Senior UX Designer

We are a boutique software consultancy with offices in Singapore, the UK, and the Philippines.

We specialise in enterprise platforms that perform well, scale better and are easy to maintain. We use state-of-the-art mobile, web, and distributed/cloud computing technologies.

Our Clients include established companies and start-ups in the financial services, energy, telecoms and media sectors, in the US, Europe and Asia.

Robust delivery and Client satisfaction are only one side of the story - we aim to give our Software Consultants an environment where they can grow, be productive, and be happy.

We love to work as a Team but we want individual talent and aspirations to shine. We are currently 100% remote.

Gluon Consulting Pte. Ltd.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, including a number of front-end applications built using different mobile and web technology stacks.

We are looking for a Product Analyst to act as the functional and application knowledge specialist for all front-end platforms.

This role is responsible for:

<ul>
	<li>maintaining official product documentation</li>
	<li>supporting first and second-line operational queries</li>
	<li>and organising structured training for internal and external stakeholders.</li>
</ul>

 

As the number and complexity of user-centric, digitised business flows increases, the Product Analyst will play a key role in ensuring that all participants in these flows can understand and use the applications quickly, accurately, and consistently.

 

<h1>Key Responsibilities</h1>

 

<ul>
	<li>Understand existing and newly introduced user flows</li>
	<li>Analyse application behaviour from both functional and UX perspectives</li>
	<li>Maintain a holistic view of end-to-end user journeys across multiple front-end applications</li>
	<li>Create, maintain, and continuously improve the full set of application manuals, including visual models and diagrams</li>
	<li>Ensure that documentation:
	<ul>
		<li>accurately reflects current system behaviour</li>
		<li>is clear, structured, and usable by both technical and non-technical audiences</li>
		<li>evolves in step with new features, enhancements, and process changes</li>
	</ul>
	</li>
	<li>Act as the single source of truth for front-end application usage and behaviour</li>
	<li>Leverage deep application knowledge and QA materials to:
	<ul>
		<li>design and deliver structured training sessions for Client-side staff</li>
		<li>assist selected external Users in understanding their steps within digitised workflows</li>
	</ul>
	</li>
	<li>Ensure training enables participants to familiarise themselves with their responsibilities quickly and effectively</li>
	<li>Serve as the primary point of contact for queries related to front-end platform operation</li>
	<li>Provide first and second-line support via chat channels, ad-hoc discussions, and scheduled meetings</li>
	<li>Systematically collect feedback, questions, and recurring issues, and feed insights back to QA, Development, and UX/UI teams for review and action</li>
</ul>

Senior Product Analyst

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Senior Data Scientist

We are looking for a talented and experienced Senior UI Designer to join our innovative product team. As a Senior UI Designer, you will play a crucial role in shaping the visual identity of our products across web, iOS, and Android platforms. You will be responsible for creating intuitive and visually appealing interfaces that enhance user experience and engagement. Your role will involve close collaboration with product managers, and developers to ensure that our products are both beautiful and functional.

We are seeking someone who is passionate about design, detail-oriented, and committed to staying current with industry trends and best practices. You should be open to feedback and continuously strive to improve your design skills.

Key Responsibilities:

<ul>
	<li>Design visually compelling and user-friendly interfaces for web, iOS, and Android platforms.</li>
	<li>Develop and maintain design systems and style guides to ensure consistency across all products.</li>
	<li>Create high-fidelity mockups, prototypes, and visual assets for development.</li>
	<li>Work closely with developers to ensure accurate implementation of designs.</li>
	<li>Conduct user research and usability testing to inform design decisions and iterate on designs.</li>
	<li>Stay updated with the latest design trends, tools, and technologies to continually enhance our design processes.</li>
	<li>Present design concepts and solutions to stakeholders and incorporate feedback.</li>
</ul>

Senior UI Designer

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

About the Role

We are seeking a Senior Customer Service Manager to lead and elevate our multi program customer experience organization. This leader will oversee 10 Team Leads supporting more than 50 ecommerce and digitally native brands, with approximately 200 agents delivering service across voice, email, chat, SMS, and social channels.

This is a high impact leadership role responsible for operational excellence, KPI performance, partner satisfaction, and scalable growth. The ideal candidate combines strategic thinking with hands-on leadership and thrives in a fast paced, data driven environment.

Key Responsibilities

Organizational Leadership

<ul>
	<li>Directly manage and coach 10 Team Leads responsible for ~200 agents</li>
	<li>Build a high accountability culture focused on performance, ownership, and service excellence</li>
	<li>Develop leadership bench strength and succession planning across programs</li>
	<li>Drive consistent management standards across all teams</li>
</ul>

KPI Ownership and Performance Management

<ul>
	<li>Own performance outcomes across 50+ client programs</li>
	<li>Ensure achievement of SLAs and KPIs including CSAT, FCR, AHT, QA scores, response times, and productivity metrics</li>
	<li>Identify trends, risks, and performance gaps early and implement corrective action plans</li>
	<li>Standardize reporting and ensure visibility into program health at all levels</li>
</ul>

Client Experience and Partner Success

<ul>
	<li>Ensure service delivery aligns with each partner’s brand voice and expectations</li>
	<li>Proactively flag risks and collaborate with leadership on strategic solutions</li>
	<li>Support Team Leads in client communication when performance escalations arise</li>
	<li>Continuously improve the customer journey across ecommerce and DC brand programs</li>
</ul>

Operational Excellence

<ul>
	<li>Build scalable systems and workflows that support rapid program growth</li>
	<li>Improve workforce planning in collaboration with forecasting and scheduling</li>
	<li>Optimize quality assurance frameworks to maintain high service standards</li>
	<li>Partner with recruiting and training to ensure agents are equipped for success</li>
</ul>

Continuous Improvement and Innovation

<ul>
	<li>Leverage automation and AI tools to improve efficiency while maintaining quality</li>
	<li>Analyze performance data to drive smarter staffing, training, and process improvements</li>
	<li>Create playbooks and standardized best practices across all programs</li>
	<li>Champion a culture of experimentation, learning, and proactive problem solving</li>
</ul>

What Success Looks Like

<ul>
	<li>KPIs are consistently met or exceeded across the majority of programs</li>
	<li>Team Leads operate autonomously with strong accountability and clarity</li>
	<li>Client escalations decrease through proactive management</li>
	<li>Agent engagement and retention improve</li>
	<li>Systems and processes scale seamlessly as we grow</li>
</ul>

Schedule

<ul>
	<li>Monday - Friday, 6:00am - 3:00pm PST (can negotiate if needed)</li>
</ul>

Complex Problem-Solving

Operations Management

Project Management

Strategic Planning

People Management

Customer Service

Process Improvement

Senior Customer Service Manager

UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Help shape the team that drives our growth. As a Senior Human Resources Associate, you’ll play a key role in hiring, supporting, and engaging our people, from leading day-to-day recruitment to contributing to employee experience and HR initiatives. You’ll work closely with the Head of HR to keep operations running smoothly, improve processes, and ensure our team stays aligned, supported, and high-performing. If you’re organized, people-oriented, and excited to build both systems and culture, this role puts you at the center of it all!

<ul>
	<li>Support the Head of HR in formulating and implementing strategic HR initiatives aligned with company goals</li>
	<li>Assist in monitoring and supporting the achievement of team KPIs to help maintain high performance standards</li>
	<li>Contribute to data-driven HR activities, including recruitment, employee relations, benefits administration, and compliance tracking</li>
	<li>Take the lead on day-to-day recruitment efforts—job posting, sourcing, screening, interviewing, and coordinating final selection with relevant teams</li>
	<li>Build and maintain a strong candidate pipeline to meet evolving hiring needs</li>
	<li>Stay updated on recruitment trends and recommend improvements to enhance hiring efficiency and candidate experience</li>
	<li>Support employee relations by addressing concerns and grievances professionally and confidentially</li>
	<li>Help promote a positive workplace culture by organizing and coordinating employee engagement initiatives, such as team-building events and coworking days</li>
	<li>Assist in the communication and enforcement of HR policies and protocols, ensuring alignment with labor laws and internal standards</li>
	<li>Monitor attendance records and timekeeping systems, flagging inconsistencies and supporting resolution</li>
	<li>Provide administrative support for compensation, benefits, and performance evaluation processes</li>
	<li>Help develop programs that support employee engagement, growth, and retention, while tracking progress and impact</li>
	<li>Conduct new hire orientations and assist with onboarding to ensure a smooth and welcoming integration into the team</li>
	<li>Maintain confidentiality and organization of HR-related documents, records, and employee files</li>
</ul>

Senior Human Resources Associate

Two designers. 20,000+ doctors. Millions of patients.

That's our current ratio of team to impact. If you've worked on teams where your designs disappeared into endless review cycles, this is the opposite.

SeriousMD and NowServing are healthcare products that people actually use daily.

We need a Senior UI/UX Designer who can own product areas end-to-end, from research to shipped pixels.

 

About Us

Leapfroggr builds SeriousMD (the EMR platform Filipino doctors trust) and NowServing (connecting patients to providers nationwide). Our products handle real medical records, real appointments, real patient care.

We're a small team by design. No layers, no approvals queue, no "let's circle back." You'll work directly with our Design Lead, engineers, and founders. What you design this week can ship next week.

 

What You'll Actually Do

<ul>
	<li>Own UI/UX design for entire product areas across web, iOS, and Android.</li>
	<li>Take features from user research through wireframes through polished UI through shipped product.</li>
	<li>Build and extend our design system — we care about consistency at scale.</li>
	<li>Collaborate daily with engineering to make sure what ships matches what you designed.</li>
	<li>Run usability tests with real doctors and patients, then iterate based on what you learn.</li>
	<li>Present your work, defend your decisions, and stay open when you're wrong.</li>
</ul>

 

What We Offer

<ul>
	<li>Remote-friendly (distributed across the Philippines)</li>
	<li>Health insurance</li>
	<li>Flexible hours</li>
	<li>Paid leave (sick, vacation, maternity/paternity, bereavement)</li>
	<li>Real ownership — your name is on the work, and the work matters</li>
</ul>

 

How to Apply

Send your portfolio showing your process, not just final screens. Tell us which of our products (SeriousMD or NowServing) you'd want to work on first, and why.

Senior UI/UX Designer

We are looking for a Senior QA Analyst with strong experience in both manual and automated testing across web and mobile applications.

Our Client is one of the largest energy companies in South East Asia and we are developing their Customer-facing system, front-to-back. An exciting and challenging enterprise architecture using Flutter mobile, Flutter Web, Blazor.NET, and React for its front-end applications.

The ideal candidate is detail-oriented, quality-driven, and comfortable working across the full testing lifecycle, from test design to execution and reporting.

You will work closely with developers, product managers, and other stakeholders to ensure reliable, high-quality releases across platforms.

<h3> </h3>

<h3>Key Responsibilities</h3>

<ul>
	<li>Design, write, and maintain clear and comprehensive test cases for web and mobile applications</li>
	<li>Perform manual testing to validate functionality, usability, and edge cases</li>
	<li>Develop, maintain, and execute automated test suites for web and mobile platforms</li>
	<li>Execute regression, smoke, and exploratory testing as part of regular release cycles</li>
	<li>Identify, document, and track defects, ensuring clear reproduction steps and expected results</li>
	<li>Collaborate with cross-functional teams to improve test coverage and overall product quality</li>
	<li>Contribute to continuous improvement of QA processes, tools, and standards</li>
</ul>

Senior Web & Mobile QA Engineer

QueueFortress provides managed IT Pods  specifically designed for growing MSPs. We deploy dedicated, high-performance pods from the Philippines—each led by a veteran Lead Associate—to handle Level 1 support and service desk noise.

QueueFortress Inc.

Who We Are

 

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate fully managed internal helpdesk teams supporting business IT environments across the United States. Our model is built on three things: elite talent, SOC2 security, and a management layer that actually works.

 

We are hiring our first Technical Pod Lead — this is the most important hire we will make. You will be the technical backbone of our US operations team.

 

This Is NOT a Standard Support Role

 

You will not spend your days closing L1 tickets. Your job is to lead a pod of 3–4 associates, own the quality of their work, and be the single point of accountability within QueueFortress operations. You are the reason our service runs flawlessly.

 

What You'll Be Responsible For

 

• Managing a pod of 3–4 L1/L2 associates — daily oversight, coaching, and QA of their tickets

• Monitoring the ticket queue inside our company's PSA platform (ConnectWise Manage or Autotask) and ensuring SLAs are met

• Building and maintaining SOPs and runbooks tailored to each operational environment

• Handling all escalated L2/L3 tickets that your associates cannot resolve independently

• Participating in Quarterly operational reviews — written summaries and KPI reporting

• Managing VDI security protocols and ensuring all associates comply with SOC 2 requirements

• Onboarding new associates and managing their 30/60/90-day development

• Being the first point of contact for Priority 1 incidents — you own the incident response

 

What Sets You Apart (We're Actively Looking For This)

 

• You think in systems, not tasks — when something breaks, you fix the process, not just the ticket

• You coach your team instead of doing everything yourself

• You've built a knowledge base or runbook library from scratch

• You've managed operational relationships, not just a ticket queue

 

Compensation &amp; Benefits

 

• Above-market base salary ($1,800–$2,500/month USD based on experience)

• Quarterly retention bonus for pods maintaining 95%+ CSAT

• "95+ Club" monthly bonus for sustained team satisfaction scores

• Documentation bonus for high-impact SOPs adopted across the network

• After 12 months, all provided equipment becomes your personal property

• Direct relationship with US Founder — you are not a number here

• Clear growth path as QueueFortress scales: Senior Lead → Regional Lead → Operations Manager

IT Technical Pod Lead L3 | Senior IT Operations Manager | US Operations Team

Do you love connecting people with opportunities? Are you energized by fast-paced environments where no two days are the same?

We're looking for a Technical Recruiter to help us grow our product, IT, cloud, security, network, and data science teams. You'll be the bridge between talented professionals and exciting career opportunities at LeapFroggr—sourcing, screening, and guiding candidates through the hiring process.

This is a fully remote role with flexible hours, competitive pay, and real opportunities to grow into senior recruiting or HR leadership positions.

Job Responsibilities

1. Build and execute recruiting strategies to meet hiring goals 
2. Screen resumes and applications to identify top candidates for technical roles 
3. Source candidates through job boards, LinkedIn, networking events, and referrals 
4. Conduct initial interviews to assess qualifications, culture fit, and salary expectations 
5. Coordinate with hiring managers to schedule interviews and gather feedback 
6. Analyze hiring metrics and report on recruitment pipeline progress 
7. Guide candidates through the offer process, including negotiations and onboarding 
8. Maintain accurate records in our applicant tracking system (ATS)

Why Join Us?

- 100% remote work setup 
- Health insurance + paid leave from day one 
- Clear career path into senior HR roles 
- Work alongside a passionate team building products that matter

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