
Sky Expo Consulting  is a forward-thinking digital marketing agency based in the U.S., specializing in crafting immersive event experiences that seamlessly blend traditional event planning with innovative digital strategies. Our mission is to help brands create memorable events that not only engage audiences but also drive measurable results.

Sky Expo Consulting Inc.

The Virtual Event Marketing Coordinator supports the end-to-end planning, promotion, and execution of virtual events. You will play a key role in managing digital marketing efforts, coordinating sponsor and speaker communications, supporting registration, and ensuring smooth project timelines.

This is a fully remote role, ideal for someone with strong organizational skills, a passion for events, and hands-on experience with marketing and communication tools.

Key Responsibilities

Marketing &amp; Content Execution

<ul>
	<li>Manage and update social media platforms (LinkedIn, Twitter/X, Facebook)</li>
	<li>Draft and schedule marketing emails, newsletters, and announcements via Mailchimp, Zoho, or similar tools</li>
	<li>Coordinate basic website content updates using a CMS (e.g., WordPress)</li>
	<li>Design simple visual assets via Canva (e.g., email banners, social media graphics)</li>
	<li>Maintain content and promotional calendars</li>
	<li>Schedule and track paid/unpaid digital ad campaigns</li>
</ul>

Sponsor &amp; Partner Coordination

<ul>
	<li>Research potential sponsors, media partners, and advisory board members</li>
	<li>Draft outreach messages and schedule meetings</li>
	<li>Track communications and maintain up-to-date CRM and spreadsheets</li>
	<li>Collect and organize sponsor materials (logos, contracts, bios, ads, etc.)</li>
	<li>Follow up on deliverables post-meetings</li>
</ul>

Speaker &amp; Session Management

<ul>
	<li>Research and track prospective speakers</li>
	<li>Support onboarding of confirmed speakers and gather presentation materials</li>
	<li>Keep the session agenda updated and version-controlled</li>
	<li>Coordinate with marketing to reflect speaker updates on all channels</li>
</ul>

Attendee Support &amp; Registration

<ul>
	<li>Set up and manage online registration forms</li>
	<li>Maintain attendee lists, send confirmations, and respond to inquiries</li>
	<li>Prepare name badge reports and related materials</li>
</ul>

Project Management &amp; Operations

<ul>
	<li>Maintain timelines, deliverables, and schedules</li>
	<li>Organize shared folders and documentation for the team</li>
	<li>Contribute to event growth ideas through market and competitor research</li>
</ul>

Virtual Event Marketing Coordinator

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

Persuasion and Negotiation

Project Management

Stakeholder Management

Customer Service

Problem Solving

Critical Thinking

Communication Skills

VIP Web Consultant | Customer Service | Remote

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

EverHealth offers comprehensive solutions designed to support healthcare practices in growing, engaging with patients, and managing operations efficiently. Through its digital marketing tools, EverHealth helps practices generate new patients. Its patient engagement tools include online scheduling, appointment reminders, text messaging, and digital intake to streamline patient interactions.

The platform also provides robust EHR (Electronic Health Record) and practice management solutions that simplify office operations and clinical workflows, including clinical notes, prescribing, order entry, and reporting. Additionally, EverHealth enhances revenue management by automating insurance, patient billing, and payments, allowing healthcare providers to focus more on patient care while maximizing practice revenue.

EverHealth

<ul>
	<li>Host webinar training sessions joined by multiple customer stakeholders.</li>
	<li>Serve as your customer’s main point of contact over a sixty-day implementation period.</li>
	<li>Manage the overall implementation project to ensure on-time delivery.</li>
	<li>Provide consultancy to both new and existing customers on best practices in using our software.</li>
	<li>Respond promptly to inbound phone calls and emails.</li>
	<li>Identify and escalate priority issues.</li>
	<li>Manage fifteen to twenty customer projects simultaneously.</li>
	<li>Become a product specialist to others within the organization- this means not only. being the customer’s trusted advisor on best product practices but also being your peers’ trusted advisor on the product as well!</li>
	<li>Be a solution provider! We deliver dynamic software to a dynamic customer base.</li>
	<li>Every customer has unique needs that we need to solve, which regularly requires a high degree of creativity to string together solutions that meet our customers’ needs.</li>
	<li>8 AM to 5 PM, Monday to Friday PST</li>
</ul>

Healthcare Account Manager

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


We are seeking a highly organized and proactive Executive Assistant to support our client’s senior leadership team. This role requires exceptional project management, communication, and digital collaboration skills, with a proven ability to thrive in a fully remote, distributed team environment.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

<ul>
	<li>Manage the full digital signature workflow in DocuSign: issue documents, track progress, troubleshoot errors, and follow up to ensure timely completion.</li>
	<li>Coordinate submission of KYC/AML and business onboarding documentation; manage Q&amp;A with stakeholders and verify information against internal records.</li>
	<li>Track, monitor, and report on inbound/outbound firm tasks in Jira (or similar tools), ensuring visibility and on-time delivery.</li>
	<li>Maintain accuracy and integrity of the firm’s investor and portfolio company CRM database.</li>
	<li>Act as first point of contact for inbound inquiries from portfolio companies, co-founders, and partners, providing timely Level 1 support.</li>
	<li>Oversee records management: action inbound emails/documents, resolve data collisions with management, and safeguard “source of truth” documentation.</li>
	<li>Proactively manage complex calendars: monitor inboxes, resolve scheduling conflicts, and maintain master calendars (holidays, OOO).</li>
	<li>Identify and support process improvements, including establishing new “sources of truth” and piloting AI-driven workflows.</li>
	<li>Coordinate travel and event logistics (flights, accommodations, conferences) as needed.</li>
	<li>Manage expense reports, ensuring accurate digital records and timely reimbursements.</li>
	<li>Draft and send internal communications and announcements on behalf of leadership.</li>
	<li>Fulfill ad hoc data requests by retrieving and organizing information from internal systems.</li>
	<li>Provide first-level IT triage support.</li>
	<li>Uphold confidentiality and firm-wide compliance standards in all tasks.</li>
</ul>

Creative Thinking

Clerical Skills

Attention to Detail

Leadership skills

Data Management

Executive Assistant | Work From Home

In 1999, Oriental Sheet Piling (OSP) joined forces in a strategic alliance with the European ARBED (now ArcelorMittal), the world’s largest supplier of steel foundation solutions. We become their sole distribution unit within Asia for steel sheet piles.

We combined the technical know-how of ArcelorMittal with our own local in-depth expertise in construction and engineering fields. We deliver stellar services from project planning, application and optimisation, all the way to project completion. Our goal is to captain the foundation steel industry in Asia with industry-leading support and resources.

OSP is part of Oriental Castle Group. Over the past 20 years, Oriental Castle has grown from this single foundation steel unit in Malaysia into an investment group passionate in the industries of foundational steel manufacturing, construction, engineering, infrastructure and motor dealerships.

Today, we’re engaged in diverse portfolio of industries across Asia, with headquarters in Kuala Lumpur, Penang and Shanghai. Our mission is to be known for our committed and earnest work ethic, where we bring creativity, innovation and quality into the good work we do.

We take a long term view on all our businesses with the vision to champion meaningful projects in and around our communities. To achieve this vision, we empower the great ideas and valued minds with us, with the dedication to turn these great ideas into a reality that positively transform the lives around us.


Oriental SP Inc.

Roles &amp; Responsibilities:

<ul>
	<li>Explore and develop new customer in foundation steel solution;</li>
	<li>Commercial for project and leasing sales;</li>
	<li>Plan, implement and organize customer or consultant visit/meeting to close new sales to achieve sales targets;</li>
	<li>Preparation of tender document, quotation and follow up after sales services as well as ensure timely collection;</li>
	<li>Sales management including sales &amp; project report and execution of sales orders;</li>
	<li>Perform market/competitor analysis and monitor market trend and requirements;</li>
	<li>Prepare marketing and sales strategy plans as part of the Company overall market development plan;</li>
	<li>Drive sales force to achieve key performance result.</li>
</ul>

Networking

Sales Engineer

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

Join our team as a Healthcare Customer Service &amp; Support Associate, where you'll play a key role in supporting medical professionals and patients by providing timely, accurate, and compassionate service.

<ul>
	<li>Handle high-volume inbound phone calls, chats, and tickets from healthcare clients, ensuring inquiries are resolved efficiently and in alignment with company OKRs.</li>
	<li>Triage and prioritize cases based on urgency, severity, and impact—especially those involving patient care workflows and clinical data.</li>
	<li>Deliver basic technical and software support for healthcare users on the DrChrono web and iOS platforms, and Partner information.</li>
	<li>Act as both a support representative and product consultant for our healthcare clients, offering clear guidance and education on our clinical and practice management solutions.</li>
	<li>Proactively identify recurring healthcare-related issues and escalate unresolved or high-impact cases to ensure patient safety and client satisfaction.</li>
	<li>Use internal tools to track customer concerns and collaborate with Sales, Support, and Engineering for seamless case resolution.</li>
	<li>Represent the voice of healthcare professionals and patients relaying product feedback and service insights to internal teams.</li>
	<li>Collaborate with the Account Management team to maintain strong customer relationships and a full understanding of client accounts and workflows.</li>
	<li>Maintain a high level of empathy and customer care, especially when assisting clients dealing with sensitive patient information or time-critical healthcare tasks.</li>
	<li>Contribute to the knowledge base and help identify trends in medical practice support needs; suggest new content for help articles and training.</li>
	<li>Work to exceed team KPIs and personal performance goals, ensuring top-tier customer satisfaction in a healthcare setting.</li>
</ul>

Customer Service and Support Associate [Healthcare Account]

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Will be handling BSP's Events &amp; Activations clients</li>
	<li>Identifies and wins client engagements for the organization</li>
	<li>Understands and translates client requirements into a product/service/contract that is tailored to client needs</li>
	<li>Maintains rapport with client and ensures that client expectations are met. This also includes resolution of concerns and issues to retain the client</li>
	<li>Coordinates with relevant units/positions such as project management, business development, sales &amp; marketing, information technology to ensure retention</li>
	<li>Performs spot audits on client accounts on a periodic basis. This is in coordination with project management</li>
	<li>Oversees the personal development plans of all team members and ensures compliance with BSP core values (Excellence, Integrity, Malasakit)</li>
</ul>

Senior Account Manager | Events & Activations

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future and build software products that can help educators all over the country. We are looking for a proactive and detail-oriented Operations Officer to support client success by managing project deliverables, facilitating team-client communications, and continuously improving our service and support workflows.

We are a completely remote company but we have an office in Quezon City.

 

Responsibilities:

1. Manage:

<ul>
	<li>Client support queries and project requirements</li>
	<li>Tasks, project deliverables, and communications between our team and the clients that we have</li>
	<li>Other tasks related to managing the client’s requirements</li>
</ul>

2. Create:

<ul>
	<li>Support documentation and presentations that will help improve the client’s experience</li>
	<li>Project plans and required documentation for the client</li>
	<li>Articles on our support page</li>
</ul>

3. Develop:

<ul>
	<li>Improved methods of implementing and executing project tasks</li>
	<li>Insights and improvements for the company’s core product: Cast.</li>
</ul>

Operations Officer | Work from Home

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Responsibilities:

<ul>
	<li>Create, develop and manage health related content for organization’s web presence and online properties</li>
	<li>Working with a content management software (such as Wordpress) and publishing</li>
	<li>Write copy, edit and proofread</li>
	<li>Work with other writers</li>
</ul>

Content Writer | Medical | Healthcare

Responsibilities:

<ul>
	<li>Create, develop and manage health related content for organization’s web presence and online properties</li>
	<li>Working with a content management software (such as Wordpress) and putting up the page for the content with organic SEO in mind</li>
	<li>Write copy, edit and proofread</li>
	<li>Work with writers</li>
</ul>

Proofreading

Infographic Design

Blog Writing

Copywriting

Copy Editing

Creative Writing

SEO Content Manager

B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

As a Bookkeeper-Admin, your daily tasks may include: 

<ul>
	<li>Record financial transactions and complete the posting process to Xero and other cloud-based systems, including but not limited to
	<ul style="list-style-type: circle;">
		<li>Entering approved Direct Costs and Commitments into Procore (construction management system) for reconciliation in Xero</li>
		<li>Entering non-job-related invoices/bills (utilities, staff amenities, Director’s expenses) into Xero for account reconciliation</li>
	</ul>
	</li>
	<li>Reconcile bank and credit card transactions, general ledger accounts, superannuation, payroll accounts, and other key accounts to be determined</li>
	<li>Review account codes and re-coding of transactions</li>
	<li>Manage accounts payable and accounts receivable
	<ul style="list-style-type: circle;">
		<li>Process purchase and sales invoices</li>
		<li>Verify that invoices and transactions comply with the approved Purchase Orders</li>
		<li>Encode and post journal entries for accounts payable and accounts receivable</li>
		<li>Process authorized payment to the supplier’s invoices in an accurate and timely manner</li>
		<li>Maintain and update client and supplier databases</li>
	</ul>
	</li>
	<li>Once approved, process expense claims and reimbursements through a cloud-based system like Xero, as applicable</li>
	<li>Contact the team immediately to chase for missing receipts/invoices</li>
	<li>Submit weekly reports on any outstanding items or queries</li>
	<li>Process payroll, including payroll file payment and bank uploads</li>
	<li>Maintain and update company records</li>
	<li>Submit timely administrative and financial reports, and prepare presentations/proposals as assigned</li>
	<li>Assist with the month-end accounting process, including Payroll and Accounts Payable journals</li>
	<li>Provide clerical and administrative support to the bookkeeper and management</li>
	<li>Contribute to team effort by accomplishing other tasks as requested by the client and/or management.</li>
</ul>

Bookkeeper Admin | Expert in AU Account | WFH

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

Summary

You will support project teams working on developing and maintaining mobile &amp; web applications. In this role, you and other specialized roles will work together to fulfill projects ranging from simple features to complex requirements, that demand further growth in deeper systems administration and technologies.

 

Description

We expect you to﻿:

<ul>
	<li>Focus on supporting company operations in adherence to industry best practices and ThinkBIT’s project life cycle,</li>
	<li>Analyze and figuring out the system needs of an organization</li>
	<li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li>
	<li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li>
	<li>Responsible for capacity and storage planning of projects</li>
	<li>Planning a strategy to maintain system security on the computers and the network as a whole</li>
	<li>Optimizing and evaluating the system regularly</li>
	<li>Assigning and updating security permissions for the system network</li>
	<li>Training or directing users on the correct use of software and hardware within the system</li>
	<li>Performing problem-solving tasks when alerted by a user or monitoring system</li>
	<li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.</li>
</ul>

DevOps Engineer Work From Home

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

About Us

DAS Inc, is a global tech solutions provider and the developer of DASTrader PRO and other trading platforms is committed to delivering exceptional IT services and comprehensive online brokerage solutions for Stock Trading. These services include direct access trading applications, browser-based trading, and order management systems. As a market data and connectivity provider, DAS Inc. partners with major North American Exchanges such as Nasdaq, NYSE, TSX, CBOE, CME, and CBOT. Our products feature direct access order routing, real-time market data, and advanced trading capabilities, enhancing the trading experience with low-latency execution and robust risk management. We're expanding our offering to support overnight trading to Asia and looking for a motivated IT Support Specialist to help us keep our systems running smoothly.

What You’ll Do

This role is for an IT Support Specialist (Level 1/2).The position is fully remote and involves handling technical support and troubleshooting for help desk inquiries and other IT-related issues. Day-to-day tasks include assisting users with hardware and software problems, providing help desk support, and maintaining IT systems to ensure smooth operation.

IT Support Specialist

PerkUp is a fast-growing corporate gifting platform that helps companies enhance their employee engagement and client relationships through personalized gifting and swag solutions. We are dedicated to creating memorable gifts and building stronger connections between businesses and their teams or clients.

PerkUp

PerkUp is a fast-growing corporate gifting platform that helps companies enhance their employee engagement and client relationships through personalized gifting and swag solutions. 

We are seeking a Shopify Order &amp; 3PL Specialist to join our dynamic team. This role is pivotal in ensuring seamless order fulfillment across our Shopify platform and global network of 3PL partners. The ideal candidate will have deep experience managing e-commerce operations with multiple warehouses, strong technical skills in Shopify and spreadsheets, and the ability to coordinate between suppliers, purchasing, and logistics teams to maintain accurate, efficient, and timely fulfillment.

<h1>Key Responsibilities</h1>

<h2>3PL Management &amp; Integrations</h2>

<ul>
	<li>Set up and manage integrations between Shopify and multiple 3PLs (currently ~8 providers worldwide).</li>
	<li>Ensure products, SKUs, and inventory levels are accurately linked and synced across Shopify and 3PL systems.</li>
	<li>Validate that tracking numbers and fulfillment updates from 3PLs are consistently pushed into Shopify.</li>
	<li>Maintain logins and system knowledge for multiple 3PL portals, understanding each partner’s specific requirements and workflows.</li>
	<li>Oversee receiving processes with 3PLs, ensuring inbound shipments from suppliers meet labeling, carton, and pallet requirements.</li>
	<li>Support product setup within each 3PL system to ensure readiness for fulfillment.</li>
</ul>

<h2>Order Processing &amp; Troubleshooting</h2>

<ul>
	<li>Monitor all orders in Shopify, identifying and resolving issues with syncing, stockouts, or address errors.</li>
	<li>When automated syncing fails, export, clean, and reformat order data in Google Sheets for manual submission to 3PLs.</li>
	<li>Collect tracking data from 3PLs and manually import updates into Shopify when necessary.</li>
	<li>Create and maintain custom views/dashboards in Shopify to proactively monitor fulfillment status.</li>
</ul>

<h2>Supplier &amp; Internal Coordination</h2>

<ul>
	<li>Work closely with the purchasing team to ensure suppliers provide all data required by 3PLs for inbound shipments.</li>
	<li>Communicate directly with suppliers and warehouses to resolve discrepancies or delays.</li>
	<li>Provide clear documentation and SOPs for product creation, linking, and fulfillment processes across Shopify and 3PLs.</li>
</ul>

<h2>Reporting &amp; Continuous Improvement</h2>

<ul>
	<li>Generate reports on order trends, fulfillment accuracy, and 3PL performance.</li>
	<li>Identify bottlenecks in syncing or manual processes and recommend solutions to increase efficiency.</li>
	<li>Leverage AI tools to automate reporting, detect anomalies, and surface insights that drive smarter decision-making across fulfillment and logistics.</li>
	<li>Explore and implement AI-driven solutions to reduce manual work, improve order accuracy, and optimize multi-3PL coordination.</li>
	<li>Maintain up-to-date SOPs for multi-3PL operations.</li>
</ul>

Ecommerce Operations Manager

Hashtag Interactive is an award-winning marketing collaborator for companies looking to stand out amid the digital noise. 

Together, we curate and create campaigns and strategies that speak to your audiences and meet your targets on the other side of the screen.

Hashtag Interactive: A digital marketing agency optimised for a digital-centric world. Your digital marketing, social media, and content strategy partner in Singapore and Southeast Asia.

Hashtag Interactive

This role is primarily focused on transforming social media and digital data into actionable insights that drive client strategies. You will lead the reporting and analysis function for assigned accounts, creating compelling reports and dashboards. While your main focus is on data, you will also apply these insights to manage our clients' online communities, ensuring customers are heard and supported by monitoring interactions and recommending responses.

Expected Outcomes:

First 90 Days (New Hires)

<ul>
	<li>Deliver at least one comprehensive digital marketing or social media report, focusing on competitor benchmarking, audience insights, and/or platform analysis. 
	Support the account team with robust data gathering and validation from multiple sources.</li>
	<li>Independently manage community engagement (monitoring, recommending responses, handling FAQs) for at least one client account.\</li>
	<li>Learn and master Hashtag Interactive’s workflows and tools.</li>
</ul>

 

Typical Expectations:

<ul>
	<li>Build and deliver recurring reports (weekly, monthly, quarterly) across digital and social media platforms.</li>
	<li>Create dashboards that track KPIs and highlight performance trends, risks, and opportunities.</li>
	<li>Conduct competitor and market benchmarking, presenting findings that shape strategy.</li>
	<li>Translate raw data into clear, actionable insights and recommendations for account teams and clients.</li>
	<li>Fully manage social media monitoring and community management support for at least two accounts.</li>
	<li>Update FAQs, escalation paths, and playbooks for assigned accounts.</li>
	<li>Proactively flag sentiment shifts, recurring issues, or reputational risks.</li>
</ul>

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