B4B Solutions Inc. is operating under the Clear Admin People brand, an outsourcing company based in Makati City. We offer remote admin services to business owners (dentists, labour hire operators, accounting firm, etc) in any states/territories in Australia. 

We call ourselves admin people because we put people first. We are invested in having a positive impact on everyone’s lives. 

Our management team is dedicated to empowering you to grow personally and professionally to be the very best you can be for years to come in an environment where the best idea wins, no matter where it comes from.

We also place great emphasis on characteristics rather than qualifications. We have established a recruitment framework called 6-Tool players to ensure we work with excellent people.

A 6-tool player possesses these six characteristics: Adult, Professional, Smart, Empathetic, Competitive, and has an insatiable Thirst for Learning.

B4B Solutions Inc.

As a Financial Accountant, you shall be reporting to the Finance Manager, where you will play a key role within a small, collaborative finance team, to:

<ul>
	<li>Supervise a small team in delivering day-to-day accounting functions, ensuring the accuracy, completeness, and reliability of financial information across the group, including profit centre reporting and management within Xero</li>
	<li>Maintain delegation of authority and ensure compliance.</li>
	<li>Enter intercompany transactions and reconciliations.</li>
	<li>Maintain accurate records of business assets, ensuring appropriate recognition, valuation and depreciation treatment within Xero.</li>
	<li>Coordinate weekly supplier payment runs.</li>
	<li>Oversee payroll activities, coordinate weekly, fortnightly and monthly payroll payments.</li>
	<li>Be responsible for other employee-related obligations, including supporting onboarding, payroll tax, superannuation and PAYG-W.</li>
	<li>Complete end of month accounting processes, including ledger maintenance (and profit centre accounting), balance sheet reconciliations and journal adjustments for accruals.</li>
	<li>Close the ledger by 5 working days, monthly.</li>
	<li>Assist with the short-term monitoring of cash position and contribute to forward-looking cash planning.</li>
	<li>Prepare and distribute the weekly dashboard to the management team and board</li>
	<li>Be responsible for drafting activity statements for lodging with ATO (BAS/IAS/PAYG).</li>
	<li>Work closely with the Finance Manager to identify and implement process improvement initiatives.</li>
	<li>Contribute to team effort by accomplishing other tasks as requested by the client and/or management.</li>
	<li>Perform other tasks as required by the client and the management</li>
</ul>

 

Clear is looking for a Financial Accountant to join our specialist team of accountants and bookkeepers working for Australian clients from a range of industries.

Role and Opportunity 

Your role is to oversee and coordinate the group’s financial and administrative functions, ensuring proactive management, accuracy, timeliness, and operational efficiency. This position plays a key role in supporting the business with reliable financial insights for informed decision-making, while ensuring that all regulatory and compliance obligations are consistently met.

This is a hands-on role, where you are expected to perform the listed tasks to efficiently supervise a full-time bookkeeper and site-based administrative staff who assist with processing customer and supplier invoices, payroll, and selected month-end tasks.

Financial Accountant | Expert in Australian Accounting

Our Cyberbacker team will work round the clock providing 24/7 services to small, mid, and large sized businesses and busy professionals and entrepreneurs, helping to complete time-intensive tasks such as appointment setter, marketing sales staff, researcher and document creation which in turn helps you to concentrate on the important part of your business.

Cyberbacker

Are you confused about finding the right company?

Cyberbacker offers a variety of job opportunities in various fields and business departments that could be a perfect fit for your skills and qualifications. It is the leading provider of world-class administrative support services from anyone in the world to anyone in the world. Cyberbacker allows you to work from home, free from traffic and spend more time with your family. No dress code required!

Responsibilities: (Part Time or Full Time)

<ul>
	<li>Transcription</li>
	<li>Preparing paperwork</li>
	<li>Scheduling of consultation with clients</li>
	<li>Preparing and emailing weekly reports</li>
	<li>Updating virtual files</li>
	<li>Build ongoing task list</li>
	<li>Oversee administrative tasks</li>
	<li>Admin tasks</li>
</ul>

Cyberbacker: Remote Assistant

Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District. 
 
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment. 
 
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle. 
 
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.

MCS Philippines

Complex systems don’t scare you. They energize you.

As our Lab Coach Integration Manager, you won’t just manage workflows — you’ll bring harmony to moving parts that impact real lives. You’ll feel the pride of transforming fragmented processes into one seamless, reliable experience. Every order placed. Every sample processed. Every result delivered with clarity. Because of you.

You’ll be the bridge between vision and execution — the steady voice that translates big ideas into clear action. You’ll create calm where there was confusion. Alignment where there was friction.

Purpose: Own end-to-end lab-to-coach integrations, translating business and operational needs into clear technical execution.

Key Responsibilities

<ul>
	<li>Analyze and document business, lab, and operational requirements.</li>
	<li>Translate requirements into clear, actionable technical specifications.</li>
	<li>Serve as intermediary between product owners, lab operations, vendors, and the app development team.</li>
	<li>Evaluate scope, feasibility, and developer estimates objectively.</li>
	<li>Improve integration quality as new lab tests are introduced regularly.</li>
	<li>Coordinate with external vendors for requirement clarification and user testing.</li>
	<li>Maintain neutrality and systems-level oversight across integrations.</li>
</ul>

Lab Coach Integration Manager

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Operations Performance Team

The Commercial Operations Performance team serves as the operational and shared services hub for our Commercial Operations teams. It is the backbone that enables the realization of our operational goals, orchestrating a seamless environment through rigorous oversight of data tools, day-to-day reporting, strategic project support, and long-term data and reporting strategy.

As a cornerstone of our operations, the Commercial Operations Performance team plays a pivotal role in enhancing efficiency and enabling us to serve our Customers and Pros optimally.

About the role

The Commercial Operations Performance team is looking for a Commercial Operations Analyst to enhance processes, standards, and methodologies across our Commercial Operations teams. This role is critical in improving consistency, efficiency, and overall value to the organization while driving operational excellence.

Operating within a highly cross-functional environment, this role requires strong analytical, project management, and operational problem-solving skills. Reporting directly to the Head of Commercial Operations Performance, you will partner closely with Sales and Service Operations teams, as well as cross-functional stakeholders, to develop and maintain performance ETLs, dashboards, compensation attainment reporting, and scalable processes. Your insights will help optimize the pro and customer funnels and drive continuous improvement across the department.

What you'll do

<ul>
	<li>Build and maintain source-of-truth performance dashboards that provide Sales, Service, and Lead Generation leaders clear visibility into funnel, productivity, and quality metrics.</li>
	<li>Partner with Commercial Operations, Analytics, and cross-functional stakeholders to define and refine core operational KPIs, automating recurring reporting wherever possible.</li>
	<li>Develop and maintain ETLs, dashboards, and compensation attainment reporting to ensure accurate, reliable performance tracking.</li>
	<li>Analyze pro and customer funnel behavior to identify process gaps, inefficiencies, and opportunities to improve conversion, quality, and overall experience.</li>
	<li>Translate analytical findings into clear, actionable recommendations that inform roadmap planning and day-to-day operational decisions.</li>
	<li>Scope, prioritize, and drive analytical and reporting projects to completion while managing multiple stakeholder requests.</li>
</ul>

Commercial Operations Analyst [Data Analyst, SQL]

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

<ul>
	<li>Delivers defined project outcomes on time, within budget and with a high level of quality</li>
	<li>Aligns project with overall program policies, roadmap, constraints and plans. Prioritizes tasks and resolves issues/conflicts</li>
	<li>Governs and resolves risks and issues that impact project delivery across different content disciplines (SW development, SW Testing, Infrastructure)</li>
	<li>Responsible for the overall project communication plan and manages relationships with project stakeholders</li>
	<li>Maintain &amp; improve the standard approach for Agile Projects </li>
	<li>Coordinate and manage expectations of the client</li>
	<li>Manage resources and team to be able to deliver to client expectations</li>
	<li>Attend client meetings and briefs.</li>
</ul>

Project Manager Work From Home

As a Cyberbacker, you will:

<ul>
	<li>Transcription: Capturing key points during live or recorded calls.</li>
	<li>Call Preparation: Organizing daily call lists and agendas to ensure seamless client interactions.</li>
	<li>Schedule Coordination: Managing meeting schedules, including adjustments, cancellations, and time zone considerations.</li>
	<li>Report Management: Compiling insightful reports on key metrics and performance indicators.</li>
	<li>Virtual File Management: Keeping virtual files organized and accessible.</li>
	<li>Administrative Support: Managing email correspondence, calendar appointments, and other operational tasks efficiently.</li>
</ul>

Why Join Cyberbacker?

Benefits That Care for You:

<ul>
	<li>Medical Assistance Program: Includes dental, vision, maternity, burial assistance, and dependent coverage for tenured Cyberbackers.</li>
	<li>Gift &amp; Rewards Program: Celebrate milestones like birthdays, work anniversaries, and personal achievements with thoughtful gifts.</li>
	<li>Life Insurance for tenured Cyberbackers</li>
	<li>Career Growth Opportunities:</li>
	<li>Promotions to headbacker or leadership roles with leadership training, domestic and international travel, and speaking opportunities.</li>
	<li>Over 100 exclusive complimentary classes monthly, conducted by experienced team members.</li>
	<li>Counter Work-Life Balance:</li>
	<li>Paid time off (PTO) credits, paid holidays, and permanent work-from-home setup.</li>
	<li>Foodpanda discounts and exciting contests with prizes.</li>
	<li>Financial Security:</li>
	<li>Profit Share Program: lets you earn a share of the company’s success. After five years, it becomes a retirement plan, providing monthly payments even after you leave—a lasting reward for your commitment.</li>
	<li>Cybercapital: Loans for home or car purchases at competitive rates.</li>
	<li>Community Rewards and Recognition:</li>
	<li>Access to a supportive community on multiple channels.</li>
	<li>Exclusive invite to in-person events</li>
	<li>Travel opportunities for top performers, weekly meetings with company leadership, and a virtual year-end party.</li>
	<li>Job Security &amp; Training:</li>
	<li>Assurance of service fees for completed work, even if clients default.</li>
	<li>Paid training and access to the Transition Hub for Cyberbackers needing temporary workspaces.</li>
</ul>

.

Let’s Build Relationships That Last!

Take the first step toward a fulfilling career with Cyberbacker. Join a team that values you and empowers you to thrive. Apply now!

Remote Assistant: Permanent Work from Home Set Up

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

We are a completely remote company but we have an office in Quezon City.

Purpose:

To help implement our two services that assist our customers build and design the future of learning for their companies:

<ul>
	<li>Cast, a learning management system used by multiple institutions to scale and deliver learning online</li>
	<li>Customized e-learning content creation that allows companies to build tailor-fit content that handles their unique and proprietary training needs.</li>
</ul>

Responsibilities:

<ul>
	<li>Directly manage and coordinate concerns with our companies key customers</li>
	<li>Handle customer inquiries and support requests for our proprietary learning management system Cast LMS. Train customers on how to use our system.</li>
	<li>Coordinate with our engineering team to resolve requests and build new product features that solve customer problems</li>
	<li>Coordinate with both the customer and our instructional content production team to help them produce custom e-learning courses for our customers</li>
	<li>Conducts research and generates qualified leads segregated according to industry based on the ideal target market</li>
	<li>Contribute to a growing technology team in building a world-class product</li>
	<li>Learn the basics of programming (mentorship and training will be provided to non-programmers)</li>
</ul>

Sales and Marketing Knowledge

Interpersonal Skills

Communication Skills

Account Manager | Work from Home

UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.

Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.

We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.

LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.

Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.

We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.

If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!

UTAK POS

Do you enjoy teaching people, solving real problems, and helping others feel confident using new technology? Are you someone who can simplify complex ideas and make learning feel easy and approachable?

As a Digital Training Associate, you’ll guide clients from onboarding to everyday success with UTAK POS. You’ll work closely with business owners and their teams, helping them understand the system, answering real questions, and making sure they feel supported every step of the way. Beyond training, you’ll also help improve how we onboard and support MSMEs as we continue to grow.

<ul>
	<li>Client Onboarding: You’ll help new clients get started smoothly by guiding them through setup and early product use.</li>
	<li>Training Delivery: You’ll conduct 1-on-1 and group training sessions that are clear, practical, and easy to follow.</li>
	<li>Product Education: You’ll explain key features, benefits, and real-world use cases so clients can confidently apply what they learn in their daily operations.</li>
	<li>Client Support: You’ll answer questions, help troubleshoot issues, and provide simple solutions that help clients navigate the system confidently.</li>
	<li>Make the Product Click: You’ll break down complex processes into easy-to-understand lessons for both tech-savvy and non-tech-savvy users.</li>
	<li>Client Engagement: You’ll regularly check in with clients to support ongoing learning and ensure they continue getting value from the product.</li>
	<li>Training Improvement: You’ll gather client feedback and help improve training materials, processes, and delivery methods over time.</li>
	<li>Cross-Team Collaboration: You’ll work closely with product, support, tech, and sales teams to stay aligned on updates and client needs.</li>
	<li>Organization &amp; Tracking: You’ll maintain accurate training records, client progress notes, and feedback to keep operations organized and efficient.</li>
	<li>On-Ground Support: You may visit client stores or locations when needed to conduct in-person trainings and better understand their operations.</li>
</ul>

Digital Training Associate

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 500+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

Sales Manager

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

The Thumbtack Success Team

Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.

We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.

About the Role

As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.

 

Your Responsibilities

<ul>
	<li>Partner with our pros on our platform by listening to their needs and providing the best solutions - you’re the expert! Pro satisfaction and longevity will be your #1 priority.</li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.</li>
	<li>Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.</li>
	<li>Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.</li>
	<li>Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You’ll encourage them to complete product recommendations and set competitive budgets, setting them up for success.</li>
	<li>Identify opportunities to cross-sell additional products or services to existing pros.</li>
	<li>Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.</li>
	<li>Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.</li>
	<li>Proactively follow up with pros via call, SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the pro and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other.</li>
</ul>

Pro Success Specialist

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Team

The Thumbtack Service &amp; Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the role

As a Customer Success Specialist (CSS), you bring our Thumbtack mission to life! This is a part of our inbound/outbound sales and success efforts, where you would work specifically to resolve customer plans to service their homes. By handling customer requests through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of customer needs, profile requests, and more specifically service inquiries. Our best representatives are enthusiastic individuals who thrive in a fast-paced revenue-driving environment that builds customer trust, loyalty, and drive departmental goals. 

The ideal candidate will have a proven track record in outbound and inbound sales efforts, with experience in recovery and expansion programs. Must also be adaptable in your sales pitch to meet customer and departmental needs. 

What you’ll do

<ul>
	<li>Partner with our customers by listening to their needs and providing the best solutions - you’re the expert! </li>
	<li>Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.</li>
	<li>Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.</li>
	<li>Successfully build rapport with the customers and be able to anticipate their needs</li>
	<li>Identify opportunities to cross-sell additional products or services to existing customers.</li>
	<li>Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.</li>
	<li>Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.</li>
	<li>Proactively follow up with customers via SMS and/or email.</li>
	<li>Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.</li>
	<li>Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.</li>
	<li>Make independent and insightful decisions while keeping the customer and company needs in mind.</li>
	<li>Engage with team members through weekly development sessions, training, and support interactions that help build each other. </li>
</ul>

Customer Service

Customer Experience & Sales Specialist

Cetta is an online language academy run by young Indonesians with an interactive and inclusive learning system. We are on a mission to make Indonesian as an actual World Citizen. Cetta provides a synchronous online language Academy since 2020. Currently offers 6 language courses including English, Japanese, Mandarin, Korean, French, and German with more languages to cover in the future.

Cetta Online Class

<ul>
	<li>Assist in researching and planning social media content in collaboration with the Social Media Team</li>
	<li>Craft engaging captions for social media posts</li>
	<li>Upload and schedule posts across all platforms Instagram, TikTok, YouTube, and Threads in line with the agreed content calendar.</li>
	<li>Actively monitor and respond to non-sales-related direct messages and comments across all social media platforms</li>
	<li>Respond warmly to DMs and comments (excluding sales-related ones), and actively take part in relevant conversations and threads across all social media accounts.</li>
	<li>Research and identify potential speakers, guest creators, endorsers, and paid partners. Reach out via Instagram DM and keep a well-organized record of all contacts and progress in a spreadsheet.</li>
	<li>Reach out to students who have provided testimonials for collaboration or advertising purposes</li>
	<li>Keep all content files neatly organized on Google Drive, double-check that everything is uploaded correctly, and flag any issues to the Social Media Specialist promptly.</li>
</ul>

Freelance Social Media Cetta

PT. Global Talentlytica Indonesia adalah perusahaan yang mengembangkan Platform Assessment Online, layanan software as service di bidang Human Resource yang berdiri sejak tahun 2019, Talentlytica sebelumnya merupakan salah satu brand product dari perusahaan PT. Gagas Daya Imaji yang berdiri sejak tahun 2007. 

Talentlytica bergerak di jasa konsultan dan layanan di bidang pengembangan sumber daya manusia. Platform kami membantu Departemen HR untuk mengambil keputusan lebih baik menggunakan data dan analitik. Dengan dukungan ini HR dapat menjadi business partner yang efektif untuk mencapai tujuan organisasi secara keseluruhan. Saat ini kami mencari kandidat yang memiliki semangat belajar yang tinggi, ingin membantu talent menemukan pekerjaan yang fit dengan diri mereka.

Umat manusia menghadapi ancaman  sosial yang tidak terbayangkan sebelumnya. Industrial Revolution 4.0 atau dikenal juga sebagai Conceptual Age akan membuat automation dan artificial intelligence merubah bagaimana manusia hidup dan bekerja. Hal ini  akan membuat Krisis tenaga kerja , dan dampaknya berbeda dengan revolusi yang terjadi sebelumnya. Pada revolusi sebelumnya membutuhkan waktu beberapa dekade dan generasi sebelum itu benar-benar terjadi secara menyeluruh.
Saat ini perubahan tersebut jauh lebih cepat dan sangat mungkin terjadi dalam satu rentang generasi bahkan lebih cepat. Hal tersebut menjadi tantangan besar (sama seperti Climate Change, Sampah, Krisis Energy dlsb). 

Global Talentlytica

<ul>
	<li>Hunting Core Clients: Proactively identify and pursue new core clients to expand the company’s client base.</li>
	<li>Validate Leads from Webflow for Core Clients: Validate and qualify leads generated from Webflow to ensure they align with the target core client profile.</li>
	<li>Follow Up Core Leads: Implement effective follow-up strategies to convert core leads into opportunities.</li>
	<li>Create Product Bundling: Develop compelling product bundling strategies to enhance sales and meet client needs.</li>
	<li>Prototyping Dashboard Retail: Collaborate with the team to prototype and optimize the dashboard retail system for better user experience and efficiency.</li>
	<li>Invoicing: Manage the invoicing process to ensure accurate and timely billing for core clients.</li>
	<li>Reach revenue Target</li>
</ul>

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