Digital Training Associate
UTAK POS
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- ₱30,000.00 - ₱35,000.00 / monthPHP300003500030000MONTH
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 30 Apr
Recruiter was hiring 4 days ago
2026-04-01T05:01:37.614182+00:002026-04-30T16:00:00+00:00Job Description
Help clients succeed by becoming their go-to expert on our POS system. As a Digital Training Associate, you’ll onboard and train clients through 1-on-1 and group sessions, making sure they fully understand how to use the product and get the most out of it. You’ll solve real client challenges, gather feedback, and continuously improve how we deliver training, all while working closely with product, support, and sales teams. If you enjoy teaching, problem-solving, and creating great customer experiences, this role puts you at the heart of client success!
- Conduct online 1-on-1 and batch trainings with clients
- Assist in onboarding new UTAK clients
- Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
- Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
- Stay updated on new features and developments within the POS system to enhance training effectiveness
- Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
- Collect and analyze client feedback to refine training strategies and improve user experience
- Optimize internal processes and techniques to improve client training efficiency and effectiveness
- Maintain organized and accurate training records to support the team
- Collaborate with product, tech, support, and sales teams to align training efforts with company goals
Minimum Qualifications
- Experience in teaching, customer support, business, or a related field
- Comfortable engaging with individuals from diverse backgrounds and age groups
- Ability to effectively teach both tech-savvy and non-tech-savvy individuals
- Patience and adaptability in guiding others through digital technology
- Strong customer-centric mindset with a service-oriented attitude
- Excellent verbal and written communication skills
- Proactive, forward-thinking, and takes initiative to contribute
- Passion for supporting small and local businesses across the Philippines
- Proficiency in using Zoom and other digital platforms
- Willingness to travel and visit client stores or locations to conduct trainings
Perks and Benefits
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Flexitime
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Education and Training
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
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About UTAK POS
UTAK POS is an award-winning, proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!