Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future and build software products that can help educators all over the country. We seek a highly organized and detail-oriented Operations Assistant to join our team. In this role, you will provide crucial support to both our operations and programming team, ensuring efficient daily operations.

We are a completely remote company but we have an office in Quezon City.

 

Responsibilities:

<ul>
	<li>Conducts training for customers/clients/internal team in using the product, Cast LMS</li>
	<li>Assists in fulfilling the client's requirements</li>
	<li>Creates support articles and documentation to improve the client's experience</li>
	<li>Assists in testing new features and e-learning courses</li>
	<li>Provides insights for further improvement of product and services based on client experience</li>
	<li>Contributes to a positive and productive team environment.</li>
	<li>Performs other duties as assigned by the supervisor.</li>
</ul>

Learning Management System LMS

Articulate (E-Learning Software)

Email Support

Chat Support

Writing

Technical Support

Communication Skills

Operations and Customer Support Assistant | Work from Home

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Grocery) is responsible for end-to-end execution of customer order management for key national accounts including Kehe and UNFI.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Grocery | Work From Home

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional customer service support while leveraging your expertise in Shopify, ecommerce, logistics, and process improvement.

Responsibilities:

<ul>
	<li>Utilize expert knowledge of Shopify and ecommerce platforms to assist customers with their online shopping experience, order placement, and product inquiries.</li>
	<li>Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.</li>
	<li>Provide accurate, timely information to customers regarding order status, shipping, delivery, returns, and refunds.</li>
	<li>Collaborate with internal teams to ensure efficient and seamless order processing and delivery.</li>
	<li>Troubleshoot and resolve customer issues effectively, always demonstrating empathy and professionalism.</li>
	<li>Identify opportunities for process improvements and work closely with the management team to implement changes that enhance the overall customer experience.</li>
	<li>Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.</li>
	<li>Build and maintain strong relationships with clients, understanding their unique needs and providing personalized support and recommendations.</li>
	<li>Stay up to date with product knowledge, industry trends, and best practices in ecommerce and customer service.</li>
	<li>Collaborate with cross-functional teams to address customer feedback and communicate suggestions for product enhancements or service improvements.</li>
</ul>

Requirements:

<ul>
	<li>Proven experience (2+ years) as a Customer Service Representative or similar role, in an E-commerce or online retail environment.</li>
	<li>In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.</li>
	<li>Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.</li>
	<li>Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.</li>
	<li>Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.</li>
	<li>Ability to handle multiple tasks simultaneously and prioritize workload effectively.</li>
	<li>Proficiency in using CRM systems and other customer service tools.</li>
	<li>Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.</li>
	<li>Strong attention to detail and organizational skills, ensuring accurate and timely follow-up with customers.</li>
	<li>Experience in process improvement and the ability to identify areas for operational efficiency.</li>
</ul>

Education and Experience:

<ul>
	<li>High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.</li>
</ul>

How to Apply:

<ul>
	<li>Please attach a resume when submitting your applicattion.</li>
	<li>Note that we will not review submissions without a resume.</li>
</ul>

Customer Service Representative

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Experiments Team

The Experiments Team at Thumbtack is a dynamic group responsible for executing critical service models and manual workflows that support our customers and pros through new initiatives. We act as a flexible resource for the company—handling specialized manual tasks, piloting new tools and models, and partnering closely with Product, Commercial Operations, and Partnerships to ensure Thumbtack’s most vital initiatives are executed with precision.

About the Role

We’re looking for an experienced, people-first manager to lead a team of Experiments Specialists. While this role sits within the Experiments organization, your initial focus will be on driving high-quality execution of manual operational tasks and customer service delivery. This is a unique "builder" role. You will manage the day-to-day output of a frontline team while remaining highly adaptable to changing business needs. Whether the team is performing repetitive manual tasks or transitioning into more complex pilots, you will ensure the team remains high-performing, flexible, and deeply focused on the customer and pro experience.

This role requires operational rigor, strong stakeholder management, and a passion for developing both people and processes in a fast-paced, evolving environment.

What you’ll do

Team Leadership &amp; Service Excellence

<ul>
	<li>Lead and mentor a team of frontline specialists, providing coaching on customer service best practices, efficiency, and quality.</li>
	<li>Set clear KPIs for manual workflows (e.g., volume, accuracy, turnaround time) and ensure the team meets or exceeds them.</li>
	<li>Lead the team through shifts in scope; keep morale high even as tasks change from manual execution to potential experiment-based work.</li>
	<li>Foster a culture of curiosity, accountability, and service excellence that aligns with Thumbtack’s values.</li>
</ul>

Operational Execution

<ul>
	<li>Oversee the daily distribution and completion of manual tasks, ensuring zero backlog and high accuracy.</li>
	<li>Drive operational excellence by identifying process improvements and eliminating inefficiencies.</li>
	<li>Establish and maintain high standards for all manual work outputs, ensuring they meet the needs of internal stakeholders.</li>
	<li>Ensure frontline teams are equipped with the knowledge, tools, and support they need to deliver best-in-class service.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Act as the primary liaison between the Experiments Team and partner teams including Product, Commercial Operations, and Partnerships </li>
	<li>Provide regular reporting on team capacity and throughput, and translate frontline feedback into actionable insights for cross-functional partners.</li>
</ul>

Program Management &amp; Reporting

<ul>
	<li>Track team performance and experiment outcomes, providing structured feedback to stakeholders and leadership.</li>
	<li>Maintain tight feedback loops between frontline insights and cross-functional teams.</li>
	<li>Contribute to strategic planning for future experiments.</li>
</ul>

Experiments Team Manager

The Customer Operations Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Mass | Work From Home

The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

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Operations and Customer Support Assistant | Work from Home

Customer Success Officer

Community Manager

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Customer Operations Specialist: Grocery | Work From Home

Customer Service Representative

Experiments Team Manager

Customer Operations Specialist: Mass | Work From Home

Customer Operations Specialist: Specialty & Alternative Channels | Work From Home