Game8 Global Inc. is a newly established company, and hiring started in October 2020. The company aims to provide sufficient and trustworthy information to all game enthusiasts worldwide. We offer walkthroughs for various games as a service by disseminating helpful articles, both updated and newly developed games, on one of Japan's top game guides and walkthrough sites, Game8 Inc.

As Game8 Global Inc. is relatively new, we are still looking for avid gamers with content writing and/or video editing experience. We are highly interested in having unique, extremely motivated, and passionate individuals join the team. 

With a regularization rate of 85%, there's a high chance for promotion to higher positions depending on your work performance. 

If you have a fascination with games, are ecstatic about meeting people with a young and fresh vibe, eager to learn, and would like to be a part of our growing team, please send us your CV or apply here, and we'll be more than happy to welcome you!

Game8 Global Inc.

<h1>Before Clicking the apply button, kindly read the company's hiring process indicated below:</h1>

<ol>
	<li>Once you click the apply button, an auto message from our team will be sent to you indicating the hiring process and the link to assessment files which you need to submit in order for your application to proceed.</li>
	<li>Kindly ensure that the answered assessments are submitted within two (2) days after applying.</li>
	<li>HR will do initial review of the assessments including the details on your resume. Please ensure to check your Kalibrr messages daily for faster processing of application.</li>
	<li>HR will will communicate with you for the updates regarding your assessments.</li>
	<li>If you pass the initial assessment, HR will coordinate the available schedules and conduct an initial intervview.</li>
	<li>If you pass the initial interview, your assessments will be forwarded to Game8 Global Inc.'s client for further review.</li>
	<li>If you pass the second review, HR will schedule a final interview with you and the client.</li>
	<li>HR will communicate with you the results. If you passed the final interview, HR team will proceed with our onboarding process.</li>
</ol>

 

Job Description:

<ul>
	<li>The technical writer plays the game and writes a walkthrough guide.</li>
	<li>Edits articles and images required for the articles</li>
	<li>Designs, publishes, and maintains numerous forms of technical documentation for internal and external use.</li>
	<li>External documentation includes player instructions, troubleshooting tips, and open-source developer manuals.</li>
	<li>As systems are modified, the writer also updates documentation to consistently reflect new information.</li>
</ul>

Game Walkthrough Writer.

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

Overview:

Expanding healthcare blog is seeking a driven, well-written, personable SEO Outreach Specialist to drive SEO results. The ideal candidate is passionate about digital marketing, has 2+ years of experience, is a strong writer and communicator, and is eager to learn about SEO and content marketing. 

Responsibilities:

<ol>
	<li>Create, and execute outreach via email, LinkedIN, and Facebook to generate link building and guest post opportunities</li>
	<li>Work with writing team, create outlines, edit drafts and build relationships with website publishers to get articles approved and published</li>
	<li>Format online content and posts to maximize SEO traffic</li>
	<li>Update and record link activity and interact with clients</li>
</ol>

SEO Outreach Specialist

Hashtag Interactive is an award-winning marketing collaborator for companies looking to stand out amid the digital noise. 

Together, we curate and create campaigns and strategies that speak to your audiences and meet your targets on the other side of the screen.

Hashtag Interactive: A digital marketing agency optimised for a digital-centric world. Your digital marketing, social media, and content strategy partner in Singapore and Southeast Asia.

Hashtag Interactive

You translate strategy and briefs into clear, effective visuals across social and digital channels. You work closely with copywriters, accounts, and other creatives to deliver on-brand assets that are easy for clients to approve and easy for teams to execute. 
 
Outcomes:

First 90 Days (New Hires)

<ul>
	<li>
	Master our workflow

	<ul>
		<li>
		Learn how briefs come in, how tasks move through Productive, and how approvals work.
		</li>
		<li>
		Build working rhythm with Accounts, Copy, and Animation (handoffs, timelines, feedback loops).
		</li>
		<li>
		Understand what “done” looks like here: quality bar, file hygiene, naming, versioning, and delivery standards.
		</li>
	</ul>
	</li>
	<li>
	Understand the accounts you support

	<ul>
		<li>
		Review key brand guidelines, past work, and client feedback patterns.
		</li>
		<li>
		Learn each account’s audience, tone, and practical approval preferences (what flies vs what stalls).
		</li>
		<li>
		Clarify platform requirements and production constraints early (formats, ratios, safe zones, specs).
		</li>
	</ul>
	</li>
	<li>
	Deliver value early

	<ul>
		<li>
		Start shipping on-brand assets by Week 2–3 with minimal revision cycles.
		</li>
		<li>
		Contribute ideas in brainstorms (visual hooks, formats, references, executions).
		</li>
		<li>
		Identify 1–2 quick process or template improvements that remove friction for the squad. 
		 
		</li>
	</ul>
	</li>
</ul>

Typical Expectations:

<ul>
	<li>Design and execution

	<ul>
		<li>Produce high-quality visuals across social and digital formats (always-on, campaigns, simple animations where relevant).</li>
		<li>Translate briefs into platform-appropriate layouts that are clear, on-brand, and purposeful.</li>
		<li>Deliver work that meets objectives and timelines with minimal avoidable back-and-forth.</li>
	</ul>
	</li>
	<li>Collaboration
	<ul>
		<li>Work tightly with Copy and Accounts to ensure message and visuals land together.</li>
		<li>Communicate early when a brief is unclear, timelines are tight, or scope has changed.</li>
		<li>Present your work with rationale (what problem it solves, why this approach fits the brand/platform).</li>
	</ul>
	</li>
	<li>Quality and standards
	<ul>
		<li>Maintain consistency in typography, layout, composition, and brand application.</li>
		<li>Keep files organised and production-ready (clean layers, correct exports, tidy handover).</li>
		<li>Stay current on platform trends and formats, then apply them with judgement, not copy-paste.</li>
	</ul>
	</li>
	<li>Ownership
	<ul>
		<li>Manage your own workload and deadlines; flag risks before they become emergencies.</li>
		<li>Make execution easier for the team by using templates, checklists, and repeatable systems where it helps.</li>
		<li>Treat feedback as part of the work and iterate quickly without losing the point of the idea. 
		 </li>
	</ul>
	</li>
</ul>

Digital Designer

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The digital marketing landscape is evolving at lightning speed, requiring adaptability and a forward-thinking approach. At VS12, we're all about collaboration, creativity, and achieving goals that make a noticeable difference. We're a team of passionate people who love what we do. Here, you'll get to learn from the best, grow your skills, and make a real impact. We've been delivering amazing customer experiences for 26 years, and we're always looking for like-minded professionals who want to hone their expertise. 
 
We’re currently seeking a highly motivated and results-oriented Senior Designer who thrives on the creative design process in the world of brand marketing.

 

Our biggest division, Agent Image, is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world. They are at the forefront of real estate digital marketing and are propelling towards a future that would take branding to the next level. 

What you’ll do:

 

As a Senior Designer for the Agent Image Brand Marketing Team, you are expected to:

Focus on projects including but not limited to brand assets, company websites, landing pages, print advertising, sales presentations, event collateral, email marketing campaigns, and social media creatives — ensuring that all designs produced are of top quality and meet Agent Image Design Standards.

Work independently and collaboratively with the Brand Marketing team for creative and innovative ideas that will promote our brands and the overall reception and experience of our clients.

Excellent proficiency in Adobe Creative Suite/Cloud software and know a great deal of the tools that the software provides, to create, edit, and compose your design concepts/comps.

Have good background knowledge of digital marketing, website structure, and visual hierarchy, keeping in mind how your designs can be translated into full, working, viewable media

Know a great deal of photo editing and manipulation techniques in Figma, Adobe Photoshop, and Lightroom

Expertise in branding, logo creation, design systems, and development of themes/templates

Be able to articulate concepts and projects internally through brainstorming, alignment and presentation meetings

Keep abreast of the latest trends, tips, and tricks in design, marketing and AI-assisted technology

Be collaborative with your co-designers and to share resources that may benefit the team as a whole

Perform QA duties when necessary

Senior Designer

Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.).

It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.

Podcast Network Asia

Podcast Network Asia is seeking an Account Manager to be the strategic bridge between our brand partners and our production team. This is a high-visibility, "high-touch" role focused on client retention, campaign success, and account growth.

Account Manager

About Us
Sparkblaze Digital is a results-driven digital marketing agency specializing in delivering measurable growth for businesses across multiple industries. With over 15 years of digital marketing expertise, we manage 7+ figures in monthly ad spend while consistently generating 2x to 9x ROI for our clients.

What Sets Us Apart

Performance-Focused Approach: We develop data-driven strategies that deliver tangible results, not just impressions
Innovation Leaders: We stay ahead of digital trends with cutting-edge strategies that maximize your marketing budget
Proven Track Record: Trusted by top brands across Finance, AI Technology, E-commerce, B2B, Healthcare, Blockchain, and more

Our Services

We offer comprehensive digital marketing solutions tailored to business objectives:

Digital Strategy Development
Paid Advertising Across Platforms
Conversion Rate Optimization
Funnel Building & Landing Pages
Email & SMS Marketing
Content Marketing & SEO
Social Media Management
Analytics & Performance Tracking

Our Impact

Sparkblaze Digital has transformed businesses across industries - from taking a startup from struggle to $196,636.27 in revenue within 12 months to doubling client revenue in just six months.

Join the Sparkblaze Success Story

Partner with Sparkblaze Digital and experience the difference that strategic, results-oriented digital marketing can make for your business growth.

Sparkblaze Digital

Media Buyer (PPC Specialist) 
Location: Remote (Work from Home) 
Salary: PHP 35,000 – PHP 70,000 per month 
Employment Type: Full-time or Part-time 
Required Experience: 3-5 years

About Sparkblaze Digital Sparkblaze Digital is a digital marketing and advertising company that helps businesses grow through data-driven online advertising. Our team focuses on creating and managing paid media campaigns that generate high-quality leads and measurable results for our clients. 
We specialize in platforms such as Google Ads and Meta Ads, helping companies reach the right audience at the right time. One of the industries we support is education and consulting services, where we run lead generation campaigns that connect families with premium academic preparation services. We are a fully remote team, and we are looking for motivated Filipino talent who want to grow their career in digital advertising.

Our team works remotely and focuses on performance, accountability, and results. We are now looking for a seasoned Media Buyer (PPC Specialist) who can take ownership of campaigns and drive measurable growth.

What You'll Do

As a Media Buyer (PPC Specialist), you will be responsible for managing, optimizing, and scaling paid advertising campaigns across multiple platforms.

Your responsibilities include:

<ul>
	<li>Managing and scaling campaigns on Google Ads and Meta Ads Manager</li>
	<li>Developing campaign strategies focused on lead generation and ROI</li>
	<li>Conducting advanced keyword research, audience targeting, and funnel optimization</li>
	<li>Writing and testing high-converting ad copy and creatives</li>
	<li>Monitoring and optimizing performance based on CTR, CPC, CPA, ROAS, and conversion rates</li>
	<li>Implementing and troubleshooting tracking using Google Tag Manager</li>
	<li>Identifying scaling opportunities and improving lead quality</li>
	<li>Analyzing data and presenting insights and recommendations</li>
	<li>Collaborating with the team on creatives, landing pages, and campaign strategy</li>
</ul>

What Are We Looking For?

We are looking for a high-performing PPC specialist who is confident in managing and scaling campaigns.

You should have:

<ul>
	<li>3–5 years of proven experience in media buying / PPC</li>
	<li>Strong expertise in Google Ads and Meta Ads Manager</li>
	<li>Google Ads (AdWords) Certification</li>
	<li>Deep understanding of campaign structure, bidding strategies, and optimization</li>
	<li>Strong knowledge of conversion tracking, attribution, and analytics</li>
	<li>Experience optimizing for lead quality, not just volume</li>
	<li>Ability to confidently manage budgets and scale campaigns</li>
	<li>Strong analytical and problem-solving skills</li>
	<li>Ability to work independently and take full ownership of campaigns</li>
	<li>Willing to train juniors who will be part of the team in the future</li>
</ul>

Why Join Sparkblaze Digital?

<ul>
	<li>Fully remote work setup</li>
	<li>Flexible (Part-time or Full-time opportunities available)</li>
	<li>Competitive monthly salary aligned with experience</li>
	<li>Opportunity to manage and scale high-impact campaigns</li>
	<li>Work with a performance-driven and fast-growing team</li>
	<li>Continuous learning and growth in digital marketing</li>
</ul>

If you are a confident, experienced PPC specialist ready to take ownership of campaigns and drive real results.

Apply now and start your career with Sparkblaze Digital.

Application date: 14th April – 14th May 2026

Media Buyer PPC Specialist

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards and have been certified ISO 27001:2022 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP, Azure)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

Responsibilities

<ul>
	<li>Write “clean”, well designed code</li>
	<li>Produce detailed specifications</li>
	<li>Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality</li>
	<li>Contribute in all phases of the development lifecycle</li>
	<li>Follow industry best practices</li>
	<li>Develop and deploy new features to facilitate related procedures and tools if necessary</li>
</ul>

Web Developer PHP Laravel Work From Home

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Primarily responsible for posting payments made by patients</li>
	<li>Enter medical insurance payments of patients based on various procedures done from clinics in the US</li>
	<li>Enter allowed adjustments, write-offs based on regulations</li>
	<li>Balance posted payments with control totals as recommended</li>
	<li>Track denial/payment trends</li>
	<li>Ensure accuracy of data and execute accordingly</li>
	<li>Amend and resubmit claims</li>
</ul>

Payments Specialist | Work From Home

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.  We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.


Yanolja Cloud Solution Private Limited

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

 

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

 

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

Sales Manager

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.

With more than 500+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 

We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

This role involves managing regional customer relationships, addressing queries, and driving business growth through proactive lead generation and conversion. The candidate will focus on upselling to existing customers, handling escalations, and recommending product improvements. 

Regular regional travel is required to align business operations with local needs and strengthen customer engagement. Collaborating with the marketing team, they will develop campaigns, expand the prospect database, and generate new business opportunities to exceed sales targets. 

Additionally, the role demands timely reporting to the Line Manager and a strategic approach to business development, ensuring consistent growth and customer satisfaction in the region.

Responsibilities:

Follow up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.

Cold calls into prospects are generated by a variety of outside sources.

Profile strategic accounts identify key individuals, research and obtain business requirements, and present solutions to start the sales cycle.

Schedule appointments and demos of eZee Products/Services.

Occasionally visit local properties to demonstrate our SAAS.

Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application.

Prepare reports by collecting sales information and statistics.

 

Key Competencies for the Role:

Sales Expertise: Proven track record with 2+ years of experience, particularly in hospitality tech or SaaS sales, with a passion for driving revenue growth.

Customer Relationship Management: Strong ability to build and maintain relationships with clients, addressing their needs and ensuring long-term satisfaction.

Lead Generation &amp; Conversion: Skilled in identifying qualified leads, cold calling, and converting opportunities into business growth.

Communication Skills: Professional verbal and written communication in English and regional languages, with the ability to engage and persuade prospects effectively.

CRM Proficiency: Familiarity with CRM tools to ensure accurate activity tracking and reporting.

Time Management &amp; Multitasking: Adept at managing multiple priorities, meeting deadlines, and achieving sales targets efficiently.

<ul>
	<li>Delivers defined project outcomes on time, within budget and with a high level of quality</li>
	<li>Aligns project with overall program policies, roadmap, constraints and plans. Prioritizes tasks and resolves issues/conflicts</li>
	<li>Governs and resolves risks and issues that impact project delivery across different content disciplines (SW development, SW Testing, Infrastructure)</li>
	<li>Responsible for the overall project communication plan and manages relationships with project stakeholders</li>
	<li>Maintain &amp; improve the standard approach for Agile Projects </li>
	<li>Coordinate and manage expectations of the client</li>
	<li>Manage resources and team to be able to deliver to client expectations</li>
	<li>Attend client meetings and briefs.</li>
</ul>

Project Manager Work From Home

The position is responsible for the server side of web applications logic and integrations. The person should be able to develop and maintain functional and stable web applications to meet the company’s needs.

Responsibilities

<ul>
	<li>Participate in the entire application lifecycle, focusing on coding and debugging</li>
	<li>Write clean code to develop functional web applications</li>
	<li>Troubleshoot and debug applications</li>
	<li>Perform tests to optimize performance</li>
	<li>Collaborate with Front-end developers to integrate user-facing elements with server side logic</li>
	<li>Gather and address technical and design requirements</li>
	<li>Follow emerging technologies</li>
	<li>Liaise with developers, designers, and system administrators to identify new features</li>
</ul>

Back End Developer

The position is responsible for the front and back end of web applications. The person should be able to develop and maintain functional and stable web applications to meet the user's needs as well as have experience in UI/UX development.

<ul>
	<li>Participate in the entire application lifecycle, focusing on coding and debugging</li>
	<li>Write clean code to develop functional web applications</li>
	<li>Troubleshoot and debug applications</li>
	<li>Perform tests to optimize performance</li>
	<li>Collaborate with Front-end developers to integrate user-facing elements with server side logic</li>
	<li>Gather and address technical and design requirements</li>
	<li>Follow emerging technologies</li>
	<li>Liaise with developers, designers, and system administrators to identify new features</li>
	 
	 
	 
</ul>

Full Stack Developer

About NowServing

NowServing is the Philippines' leading healthcare marketplace connecting patients with thousands of healthcare providers. We're on a mission to make quality healthcare accessible to every Filipino.

The Opportunity

You'll work alongside our SEO lead to write and optimize healthcare content across our platform.

What You'll Own

<ul>
	<li>Content optimization: Improve existing pages to rank better and serve users better</li>
	<li>SEO implementation: On-page optimization, meta data, internal linking, structured data</li>
	<li>Content quality: Ensure healthcare information is accurate, helpful, and search-friendly</li>
	<li>Performance tracking: Monitor rankings, traffic, and user engagement from your optimizations</li>
</ul>

You'll Thrive Here If

<ul>
	<li>You're driven by seeing measurable results - rankings improving, traffic growing</li>
	<li>You can work systematically </li>
	<li>You're resourceful and figure things out independently</li>
	<li>You want ownership over your work, not just task execution</li>
	<li>You're curious about how search engines work and stay updated on SEO</li>
</ul>

SEO Content Specialist

QueueFortress provides managed IT Pods  specifically designed for growing MSPs. We deploy dedicated, high-performance pods from the Philippines—each led by a veteran Lead Associate—to handle Level 1 support and service desk noise.

QueueFortress Inc.

Who We Are

 

QueueFortress Inc. is a US-based Managed IT Services company headquartered in Northern Virginia. We operate fully managed internal helpdesk teams supporting business IT environments across the United States. Our model is built on three things: elite talent, SOC2 security, and a management layer that actually works.

 

We are hiring our first Technical Pod Lead — this is the most important hire we will make. You will be the technical backbone of our US operations team.

 

This Is NOT a Standard Support Role

 

You will not spend your days closing L1 tickets. Your job is to lead a pod of 3–4 associates, own the quality of their work, and be the single point of accountability within QueueFortress operations. You are the reason our service runs flawlessly.

 

What You'll Be Responsible For

 

• Managing a pod of 3–4 L1/L2 associates — daily oversight, coaching, and QA of their tickets

• Monitoring the ticket queue inside our company's PSA platform (ConnectWise Manage or Autotask) and ensuring SLAs are met

• Building and maintaining SOPs and runbooks tailored to each operational environment

• Handling all escalated L2/L3 tickets that your associates cannot resolve independently

• Participating in Quarterly operational reviews — written summaries and KPI reporting

• Managing VDI security protocols and ensuring all associates comply with SOC 2 requirements

• Onboarding new associates and managing their 30/60/90-day development

• Being the first point of contact for Priority 1 incidents — you own the incident response

 

What Sets You Apart (We're Actively Looking For This)

 

• You think in systems, not tasks — when something breaks, you fix the process, not just the ticket

• You coach your team instead of doing everything yourself

• You've built a knowledge base or runbook library from scratch

• You've managed operational relationships, not just a ticket queue

 

Compensation &amp; Benefits

 

• Above-market base salary ($1,800–$2,500/month USD based on experience)

• Quarterly retention bonus for pods maintaining 95%+ CSAT

• "95+ Club" monthly bonus for sustained team satisfaction scores

• Documentation bonus for high-impact SOPs adopted across the network

• After 12 months, all provided equipment becomes your personal property

• Direct relationship with US Founder — you are not a number here

• Clear growth path as QueueFortress scales: Senior Lead → Regional Lead → Operations Manager

Kalibrr Job Search

Game Walkthrough Writer.

SEO Outreach Specialist

Digital Designer

Senior Designer

Account Manager

Media Buyer PPC Specialist

Web Developer PHP Laravel Work From Home

Payments Specialist | Work From Home

Sales Manager

Sales Manager

Project Manager Work From Home

Back End Developer

Full Stack Developer

SEO Content Specialist

IT Technical Pod Lead L3 | Senior IT Operations Manager | US Operations Team