August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Project Manager | Remote

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

Skyeline Summit Life Insurance Agency is a leading affiliate of Alexandrite 2 District, the biggest and most successful district of Pru Life UK - the leading insurance company in the Philippines.

We commit to promote protection and a brilliant future to Filipino families. We also uphold and improve the quality of service delivered by our strong and knowledgeable Advisers. 

Led by MDRT leaders, Skyeline Summit LIA is determined to grow while it maintains excellence within our team.

Our newest Financial Advisers enjoy perks and receive the most advanced trainings exclusive to Skyelians. 

A lucrative career path awaits you! 

Skyeline Summit LIA - a General Agency under Pru Life UK

A Financial Consultant is a professional who provides advise and guidance to individuals, businesses, or organizations regarding their financial matters. Their job description typically includes:

<ul>
	<li>Financial Analysis</li>
	<li>Investment Advice</li>
	<li>Retirement Planning</li>
	<li>Tax Planning</li>
	<li>Risk Management</li>
	<li>Estate Planning</li>
	<li>Debt Management</li>
	<li>Financial Education</li>
	<li>Market Research</li>
	<li>Client Relationship Manaagement</li>
	<li>Compliance and Regulations</li>
	<li>Customized Solutions</li>
</ul>

Financial Consultant

We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives.



Quantified Commerce

Remote position

Virtual training and work from home (remote)!

Competitive Incentives

How will this role have an impact?

<ul>
	<li>As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.</li>
	<li>This role will report to a customer success manager.</li>
</ul>

What will you do?

<ul>
	<li>Receive inbound customer calls &amp; chat requests from patients with questions and concerns that they might have regarding the service.</li>
	<li>Present a positive and professional face to clients, health plan members, and workforce</li>
	<li>Adhere to assigned shift times and maintain daily productivity requirements.</li>
	<li>Seek to support requested overtime to meet unexpected high-volume requirements.</li>
	<li>Escalate member complaints immediately if any to the customer success manager.</li>
	<li>Follow departmental procedures when communicating with patients.</li>
	<li>Respond well to coaching and supervision.</li>
	<li>Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.</li>
	<li>Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.</li>
</ul>

Copy of Copy of Customer Service Representative | Work From Home

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

Remedy is looking for a Patient Support Specialist to join our team! You will be at the front-line of Remedy and will provide chat-based support for Remedy’s patients and customers.

Key Responsibilities: 

<ul>
	<li>Handle, triage and answer inbound customer messages on our social media, text, and web channels</li>
	<li>Monitor, track and report daily volumes of inquiries, appointments and completed bookings</li>
	<li>Build and maintain the knowledge base so we have a standard response for common inquiries</li>
	<li>Reach out to patients who have complete treatments to solicit Google Reviews</li>
	<li>Assist in optimizing the patient journey to ensure we have a seamless booking experience across all of our channels</li>
</ul>

This measures ability to grasp and comprehend fully and completely explicit and implicit information of written communication.

Reading Comprehension

Patient Support Specialist

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance </li>
	<li>Develop and execute data-driven strategies for high-quality after sales support</li>
	<li>Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.</li>
	<li>Address inquiries, concerns, and tech issues related to the POS system, hardware, and more</li>
	<li>Prioritize both speed and quality of responses while aiming for effective resolutions</li>
	<li>Handle phone calls when necessary to ensure comprehensive client support</li>
	<li>Act as a liaison between clients and our internal teams, effectively conveying client needs</li>
	<li>Collaborate with cross-functional teams to address and resolve client concerns</li>
	<li>Continuously improve template messages for efficiency and consistency</li>
	<li>Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options</li>
	<li>Utilize client feedback to suggest improvements to our products and services</li>
	<li>Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs</li>
	<li>Disseminate product updates and important information in client group chats</li>
	<li>Assist in onboarding potential new accounts referred by existing clients or related contacts</li>
	<li>Identify upselling opportunities and contribute to customer expansion efforts</li>
</ul>

Head of After Sales and Customer Success

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

VIP Web Consultant | Customer Service | Remote

ALGORITHMICS is an international Programming & Mathematics school for children from 5 to 17 years old, with over 300,000 students currently studying globally. In our classes, we help children take the first step into the world of IT and develop their math knowledge by playfully teaching them and finding an individual approach to each child using a unique methodology and specifically developed online platform.

Algorithmics Global FZE

Algorithmics adalah sekolah internasional programming &amp; matematika untuk anak-anak, dengan jumlah siswa lebih dari 500,000 di seluruh dunia. Kelas kami memiliki tujuan yakni membantu anak-anak untuk mengambil langkah pertama mereka dalam dunia IT dan mengembangkan kemampuan dan pemahaman mereka tentang matematika dengan metode pembelajaran yang menyenangkan dengan mengajar mereka sambil bermain dan menemukan pendekatan individu untuk setiap anak menggunakan metodologi unik dan platform online yang dikembangkan secara khusus.

 

Untuk dapat bekerja, Anda diwajibkan menguasai Bahasa Indonesia, dan dapat berkomunikasi dengan bahasa Inggris.

 

Penempatan : WFH/WFA

 

Apa yang akan Anda lakukan :

<ul>
	<li>Bekerja dengan aplikasi masuk (panggilan, pesan instan)</li>
	<li>Identifikasi kebutuhan dan pilih program yang sesuai</li>
	<li>Meyakinkan klien untuk memesan dan bergabung dengan Kelas Master gratis</li>
	<li>Memberikan informasi produk/layanan dengan menjawab pertanyaan dan menawarkan bantuan</li>
	<li>Eksekusi rencana untuk klien yang ada dan akan hadir di kelas master</li>
</ul>

 

Hari Kerja :

<ul>
	<li>5 hari/minggu (Supervisor akan menentukan hari kerja)</li>
	<li>Harus bisa bekerja di Akhir Pekan (Sepenuhnya)</li>
</ul>

 

Jam Kerja :

<ul>
	<li>9 jam/hari (8 jam kerja dan 1 jam istirahat)</li>
	<li>10:00 - 19:00 WIB</li>
</ul>

 

Keuntungan yang akan Anda dapatkan :

<ul>
	<li>Bekerja dalam tim EdTech internasional yang ambisius - kami berkembang pesat dan terus-menerus menghapus batasan wilayah dan bahasa</li>
	<li>Bekerja 100% dari mana saja</li>
	<li>Tujuan yang berorientasi sosial - kami dengan tulus yakin bahwa kami dapat membuat perbedaan bagi anak-anak secara global dengan produk kami</li>
	<li>Lingkungan kerja yang nyaman</li>
	<li>Kesempatan untuk meningkatkan kemampuan</li>
	<li>Jenjang karir luas</li>
	<li>Support system yang canggih dan profesional</li>
	<li>Gaji tetap + bonus, berdasarkan kinerja Anda</li>
	<li>Jadwal kerja yang nyaman: penuh waktu, 5 hari seminggu</li>
</ul>

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Head of After Sales and Customer Success

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