LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

Scribo Learning (formerly known as Literatu) is an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo Writing is an AI-powered feedback and grading platform aligned to teaching standards and levels across the world. Other AI-powered products loved by educators, learners and parents include: Scribo Micro, Scribo Vision, and Scribo Data. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

Scribo Holdings Pte. Ltd.

About Scribo Learning:

We are an edtech innovator developing and commercialising AI-powered education tools. Our flagship product Scribo is an AI-powered feedback and grading tool for essays, which is accurate and aligned to local and international pedagogies. Scribo has demonstrated measurable success, with case studies showing improved writing proficiency among learners and significant time savings for teachers. We are proud to have partnered with institutions across the world including the likes of British Council, United World College, Marshall Cavendish Education, and MOE Singapore.

 

About the role:

Scribo is looking for a dedicated and experienced Customer Success Executive/Associate. This role is ideal for ex-educators who have a passion for implementing edtech tools in schools and institutions. You will be the cornerstone of our customer relationships, ensuring a smooth and highly effective onboarding experience. The position requires a proactive approach to customer success, fostering deep relationships to support retention and growth.

This role collaborates closely with our New Zealand customers and therefore follows New Zealand business hours (NZT). Candidates should be comfortable working during these hours.

 

Key responsibilities:

1. Onboarding &amp; training

<ul>
	<li>Guide schools and teachers through implementation and onboarding workflows</li>
	<li>Deliver product training sessions (live and recorded) tailored to varying levels of tech proficiency</li>
	<li>Help educators align Scribo with curriculum goals and classroom practice</li>
	<li>Respond to live chat support systems to help customers in need</li>
	<li>Manage support tickets and work with partners and the technical team to resolve any issues as soon as possible</li>
	<li>Support our distribution partners with onboarding and training of new and existing features</li>
</ul>

2. Customer relationship management

<ul>
	<li>Build and maintain trusted relationships with school leaders, teachers, and administrators</li>
	<li>Serve as the voice of the customer, surfacing feedback to product and support teams</li>
	<li>Conduct regular check-ins and strategy calls to support retention and expansion</li>
</ul>

3. Product adoption &amp; usage

<ul>
	<li>Monitor engagement metrics and usage data to identify at-risk accounts or opportunities for deeper usage</li>
	<li>Proactively suggest features, updates, and workflows that align with user goals</li>
	<li>Support school success with writing analytics, classroom impact stories, and usage insights</li>
</ul>

4. Scaling success

<ul>
	<li>Create self-help resources (guides, videos, templates) to empower teachers</li>
	<li>Support professional development programs and webinars for educators</li>
	<li>Partner with marketing to share success stories and testimonials</li>
	<li>Manage our Scribo Connect Community platform with constant updates to topical use cases</li>
</ul>

<ul>
</ul>

 

Why join Scribo?

<ul>
	<li>Be part of a mission-driven team helping students and teachers around the world</li>
	<li>Work with cutting-edge AI built for teachers, with teachers</li>
	<li>Flexible work arrangements and collaborative culture</li>
	<li>Opportunities for professional growth within a fast-paced edtech company</li>
	<li>See real classroom impact from your efforts</li>
</ul>

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Position Overview

We are seeking a dependable and customer-focused Customer Service Specialist. This role is responsible for assisting customers with inquiries related to gift cards, accounts, and payment issues through both phone and email support. The ideal candidate is comfortable working in a high-volume support environment, demonstrates strong problem-solving skills, and can efficiently navigate multiple systems while maintaining a positive customer experience. This role is similar to a call center or BPO customer support position, where agents are expected to manage a steady stream of customer inquiries while meeting daily productivity and quality targets.

Key Responsibilities

Customer Support

<ul>
	<li>Respond to customer inquiries related to gift cards, account access, balances, redemption issues, and payment concerns.</li>
	<li>Provide support via chat, email and phone channels while maintaining a professional and customer-first approach.</li>
	<li>Assist customers in troubleshooting common issues related to gift card activation, redemption errors, login problems, and payment processing.</li>
	<li>Escalate complex issues to internal teams when required while ensuring customers receive timely updates.</li>
</ul>

Email and Call Management

<ul>
	<li>Manage a high volume of requests daily.</li>
	<li>Meet productivity targets, including a minimum KPI of 60 resolved tickets per day.</li>
	<li>Ensure calls and emails are handled efficiently while maintaining quality and accuracy.</li>
	<li>Document all customer interactions clearly within internal systems.</li>
</ul>

Issue Resolution

<ul>
	<li>Investigate and resolve customer concerns related to:</li>
	<li>Gift card purchases</li>
	<li>Redemption issues</li>
	<li>Account access problems</li>
	<li>Payment processing errors</li>
	<li>Balance inquiries</li>
	<li>Coordinate with internal teams when necessary to resolve billing or technical issues.</li>
</ul>

Process Compliance

<ul>
	<li>Follow internal customer service processes and escalation protocols.</li>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Ensure customer information and financial data are handled securely and in accordance with company policies.</li>
</ul>

Required Tech Stack

<ul>
	<li>Agents must have a reliable work computer, preferably dual monitors</li>
	<li>Reliable and fast internet with backup incase of outages</li>
	<li>Quiet and professional workspace suitable for taking customer calls</li>
</ul>

What Success Looks Like

<ul>
	<li>Customer inquiries are resolved quickly and accurately.</li>
	<li>Email KPI targets of 60+ resolved tickets per day are consistently achieved.</li>
	<li>Calls are handled professionally with a strong focus on customer satisfaction.</li>
	<li>Issues are documented clearly and escalated appropriately when necessary.</li>
	<li>Customers have confidence that their gift card, payment, and account issues are handled effectively.</li>
</ul>

Schedule

<ul>
	<li>Candidates are required to work on PST schedule and some weekends will be required.</li>
</ul>

Customer Service Specialist

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Website Project Manager | Client Facing | Remote

Bilingual Customer Service Specialist French & English

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Aux is a B2B virtual recruitment platform that pairs support staff with business leaders around the world. We take the best talent from the Philippines and, through our rigorous screening process, match them with our network of CEOs, promising startups, and established brands such as 818 Tequila, Operam, Parrot HQ, K5 Global, etc.


The Customer Operations Specialist (Grocery) is responsible for end-to-end execution of customer order management for key national accounts including Kehe and UNFI.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Grocery | Work From Home

The Digital Strategist is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Digital Strategist | Remote

The Customer Operations Specialist (Mass) is responsible for end-to-end execution of customer order management for key national accounts, including Target and Walmart.

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Mass | Work From Home

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

VIP Web Consultant | Customer Service | Remote

About the Role

We are seeking a Senior Customer Service Manager to lead and elevate our multi program customer experience organization. This leader will oversee 10 Team Leads supporting more than 50 ecommerce and digitally native brands, with approximately 200 agents delivering service across voice, email, chat, SMS, and social channels.

This is a high impact leadership role responsible for operational excellence, KPI performance, partner satisfaction, and scalable growth. The ideal candidate combines strategic thinking with hands-on leadership and thrives in a fast paced, data driven environment.

Key Responsibilities

Organizational Leadership

<ul>
	<li>Directly manage and coach 10 Team Leads responsible for ~200 agents</li>
	<li>Build a high accountability culture focused on performance, ownership, and service excellence</li>
	<li>Develop leadership bench strength and succession planning across programs</li>
	<li>Drive consistent management standards across all teams</li>
</ul>

KPI Ownership and Performance Management

<ul>
	<li>Own performance outcomes across 50+ client programs</li>
	<li>Ensure achievement of SLAs and KPIs including CSAT, FCR, AHT, QA scores, response times, and productivity metrics</li>
	<li>Identify trends, risks, and performance gaps early and implement corrective action plans</li>
	<li>Standardize reporting and ensure visibility into program health at all levels</li>
</ul>

Client Experience and Partner Success

<ul>
	<li>Ensure service delivery aligns with each partner’s brand voice and expectations</li>
	<li>Proactively flag risks and collaborate with leadership on strategic solutions</li>
	<li>Support Team Leads in client communication when performance escalations arise</li>
	<li>Continuously improve the customer journey across ecommerce and DC brand programs</li>
</ul>

Operational Excellence

<ul>
	<li>Build scalable systems and workflows that support rapid program growth</li>
	<li>Improve workforce planning in collaboration with forecasting and scheduling</li>
	<li>Optimize quality assurance frameworks to maintain high service standards</li>
	<li>Partner with recruiting and training to ensure agents are equipped for success</li>
</ul>

Continuous Improvement and Innovation

<ul>
	<li>Leverage automation and AI tools to improve efficiency while maintaining quality</li>
	<li>Analyze performance data to drive smarter staffing, training, and process improvements</li>
	<li>Create playbooks and standardized best practices across all programs</li>
	<li>Champion a culture of experimentation, learning, and proactive problem solving</li>
</ul>

What Success Looks Like

<ul>
	<li>KPIs are consistently met or exceeded across the majority of programs</li>
	<li>Team Leads operate autonomously with strong accountability and clarity</li>
	<li>Client escalations decrease through proactive management</li>
	<li>Agent engagement and retention improve</li>
	<li>Systems and processes scale seamlessly as we grow</li>
</ul>

Schedule

<ul>
	<li>Monday - Friday, 6:00am - 3:00pm PST (can negotiate if needed)</li>
</ul>

Complex Problem-Solving

Operations Management

Project Management

Strategic Planning

People Management

Customer Service

Process Improvement

Senior Customer Service Manager

The Customer Operations Specialist (Specialty &amp; Alternative Channels) is responsible for end-to-end execution of customer order management for specialty, convenience, and foodservice accounts (e.g., Coremark, Nassau, Starbucks, and other convenience channels).

This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and best-in-class service levels across all retail partners.

This role sits at the center of Operations, Supply Chain, and Sales, ensuring our client delivers against retailer expectations while protecting fill rate, compliance, and customer relationships.

 

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

 

Key Responsibilities:

Purchase Order Management

<ul>
	<li>Own the full lifecycle of retail purchase orders from receipt through fulfillment</li>
	<li>Review, validate, and enter POs into internal systems (EDI/manual)</li>
	<li>Confirm order quantities, pricing, ship windows, and routing requirements</li>
	<li>Ensure alignment with inventory availability and production schedules</li>
</ul>

Order Risk &amp; Exception Management

<ul>
	<li>Proactively identify risks to fill rate, including inventory shortages or production delays</li>
	<li>Communicate cuts, delays, and push-outs to customers in a timely and professional manner</li>
	<li>Partner with Supply Chain and Planning to mitigate risks and improve outcomes</li>
	<li>Track and manage all open order issues through resolution</li>
</ul>

Customer Communication

<ul>
	<li>Serve as primary point of contact for assigned Mass accounts (Target, Walmart)</li>
	<li>Respond to all customer inquiries within defined SLA (same-day response expected)</li>
	<li>Maintain clear, concise, and professional communication at all times</li>
	<li>Provide proactive updates on order status, delays, and issue resolution</li>
</ul>

Execution &amp; Compliance

<ul>
	<li>Ensure all orders meet retailer compliance requirements (routing, labeling, ASN accuracy)</li>
	<li>Monitor and reduce chargebacks tied to execution errors</li>
	<li>Maintain accurate records of order status, changes, and communications</li>
	<li>Support continuous improvement of customer service processes and reporting</li>
</ul>

Customer Operations Specialist: Specialty & Alternative Channels | Work From Home

Nomad Assisted is a London-based remote call handling and virtual receptionist service supporting businesses across a range of industries. We provide professional, English-speaking customer support, including answering incoming calls, taking accurate messages, handling bookings, and assisting customers on behalf of our clients. Our services are designed to help businesses maintain reliable phone coverage without hiring in-house staff.

Our team operates fully remotely, with contractors based in Indonesia providing support to international clients, primarily in the UK. Agents handle a variety of tasks depending on client requirements, including call answering, appointment scheduling, basic customer enquiries, and administrative support. Work is flexible and based on client demand, offering the opportunity to work from home, use your English skills in a professional environment, and be part of a growing international remote support team.


Nomad Assisted Ltd

Nomad Assisted is a London-based remote call handling and virtual receptionist service supporting businesses across multiple industries. We are currently hiring English-speaking remote contractors in Indonesia to assist with answering incoming calls, taking messages, handling bookings, and providing professional customer support on behalf of our clients.

This is a fully remote position where you will work from home using your own laptop and internet connection. You will be handling calls for UK-based businesses and must be confident in communicating in clear, professional English.

Work Structure (0-Hour Contract)

This role operates on a flexible 0-hour contract, meaning there are no guaranteed hours. Work will be offered when client demand becomes available. As new clients join, shifts and coverage requests will be shared with the team, and contractors can confirm availability.

You will be added to a team communication channel where available work is posted. When you accept a shift, you will handle incoming calls remotely during that time. This structure allows flexible working hours based on availability and business demand.

Responsibilities

<ul>
	<li>Answer incoming business calls professionally</li>
	<li>Take accurate messages and customer details</li>
	<li>Handle appointment bookings where required</li>
	<li>Respond to basic customer enquiries</li>
	<li>Follow client-specific call instructions</li>
	<li>Log call outcomes and notes clearly</li>
	<li>Maintain a professional and friendly tone at all times</li>
</ul>

Pay &amp; Benefits

We offer competitive pay (daily-rate equivalent) depending on hours worked. This is a flexible remote opportunity with the potential for ongoing work as we grow.

New contractors will also receive a $20 sign-up bonus / welcome payment after successful onboarding.

 

If you have any questions about the role, feel free to message us directly on WhatsApp at +44 7999 295111 and we’ll be happy to help.

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