Junior Podcast Manager  

We are looking for a Junior Podcast Manager to serve as the primary point of contact for clients using PodMachine’s platform. This role focuses on ensuring a seamless customer experience by handling inquiries, managing support tickets, and assisting with onboarding. The ideal candidate is highly organized, proactive, and passionate about providing excellent customer support while identifying opportunities to enhance client satisfaction and engagement.

Key Responsibilities:

• Serve as the first point of contact for clients, managing inquiries and support tickets.
• Assist customers with onboarding, setup, and navigation of PodMachine’s platform.
• Delegate customer requests to the production team and ensure timely resolution.
• Conduct quality assurance checks to maintain service standards.
• Review customer complaints and identify areas for improvement.
• Promote product value and upsell relevant services to clients.
• Develop training materials for internal teams.
• Identify brand ambassadors and engage satisfied clients in promotions.
• Continuously optimize customer success processes and workflows.

Minimum Qualifications:

• Bachelor’s degree in Communication, Marketing, Business, or a related field.
• At least 1 year of experience in customer service, account management, or a similar role.
• Strong verbal and written communication skills to interact professionally with clients.
• Experience with client onboarding and customer support processes is a plus.
• Strong problem-solving skills with the ability to troubleshoot issues and escalate when necessary.