L1 Monitoring Support
PT Tiga Daya Digital Indonesia (Eksad Technology)
- Jakarta Selatan, Indonesia19th Floor, Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi, Jakarta Selatan, DKI Jakarta, IndonesiaJakarta SelatanDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 30 May
Recruiter was hiring 4 days ago
2026-04-01T08:21:26.749011+00:002026-05-30T17:00:00+00:00Job Description
- Real-time monitoring of systems, networks, and applications using monitoring toolIdentify and log alerts for issues related to performance, availability, or security.
- Initial incident investigation and troubleshooting to determine the cause and potential solutions.
- escalation of issues to L2 or L3 teams when resolution is not possible at L1.
- Documentation of incidents and actions taken for future reference and analysis.
- Collaboration with internal and external teams to ensure prompt resolution of issues.
- Health checks of systems and networks to ensure smooth operations.
- Generate daily, weekly, and monthly reports on system performance and incident occurrences.
- Adhere to SLAs (Service Level Agreements) for response and resolution times.
- Provide support during off-hours including evenings, weekends, and holidays depending on the shift schedule.
Minimum Qualifications
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Good understanding of Linux environment, Windows Server.
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Familiarity with monitoring tools Datadog, Manage Engine
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Troubleshooting skills and ability to perform initial diagnostics.
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Strong communication skills for reporting and escalating issues.
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Ability to work in a 24/7 shift environment.
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Attention to detail and problem-solving skills.
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Experience with Incident Management
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Willingness to learn and adapt to new technologies.
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Experience with ticketing systems (e.g., Jira).
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Placement in BSD, Tangerang (on-site)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Jalan Dr Ide Anak Agung Gde Agung, Kuningan Timur Kel., Setiabudi
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