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Information Technology Operations Manager
Affinity X
- Quezon City, Philippines4F, Philippines, NCR, Quezon CityQuezon CityNCRPhilippinesPhilippinesTELECOMMUTE
- ₱80,000.00 - ₱100,000.00 / monthPHP8000010000080000MONTH
- Full timeFULL_TIME
Job Description
Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you!
Your Role:
The IT Operations Manager will be responsible for managing and overseeing the overall IT Helpdesk services team which will support the IT operations and maintain the integrity of all IT-related equipment and resources.
What’s in it for you?
Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.
What you will do:
- Lead and Manage the IT helpdesk team of both India and Manila sites.
- Delegate tasks and Service Requests Tickets in accordance with priority, and availability of staff.
- Oversees the department’s KPIs, plans, personnel, time/schedule, project execution, and completion.
- Keep up to date with new trends, practices, information, and networks that can become beneficial to the organization.
- Research and recommend innovative, and where possible, automated approaches for system administration tasks.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, systems, and key processes, and reviewing system and application logs.
- Supervise the IT Assets monitoring and updating including but not limited to, Workstations, Monitors, Printers, Tablets, and all IT-related equipment to make sure they are working properly and getting regular maintenance.
- Provide support per requirements from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Perform periodic performance checks and capacity planning.
- Be available for emergencies and have open communication 24/7.
- Send regular executive reports to upper management.
Join our team, and enjoy these benefits:
- As part of the Ayala Group, enjoy exclusive promotions and discounts on Ayala-owned products, unlocking special offers and benefits within our company's network.
- Hybrid work set-up and provided with complete work tools
- Monthly Internet Subsidy
- Healthcare Insurance (HMO) coverage on day 1 of employment
- Mental health & wellness program through our partner wellness provider. This will give you access to preventive therapy sessions with licensed Filipino psychologists and other mental wellness programs.
- Life and Accident Insurance
- Maternity & Paternity Assistance
- Experience a calendar filled with enticing company events!
- Performance Incentives
- Convertible leave credits
- Free Parking
Minimum Qualifications
- Bachelor's Degree in Engineering, MIS or related field.
- Minimum of 5 years of managerial experience
- With experience in overseeing teams with complex IT technologies
- Fast learning and well-developed analytical thinking, design thinking and problem-solving skills
- Any technical certifications a plus
- Experience in an organization with ISO 9001 and 27001 certifications is an advantage
- Excellent written and oral English communication skills
- Ability to drive and motivate team members.
- Willing to work during a night shift
Perks and Benefits
Work from Home
Gym Membership
Paid Holidays
Medical / Health Insurance
Mobile Phone Discount
Employee Discounts
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Delta Bldg. UP AyalaLand Technohub, Quezon City
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