Customer Experience Officer
PT Prodia Widyahusada Tbk. (Prodia)
- Central Jakarta, IndonesiaCentral Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 20 Sep
Recruiter was hiring 19 hours ago
2025-07-23T08:06:59.389804+00:002025-09-20T17:00:00+00:00Job Description
- Ensuring the timely preparation and distribution of the Layanan Sepenuh Hati bulletin series to all branches to promote service culture alignment.
- Coordinating and monitoring service quality initiatives such as Mystery Shopping, Mystery Phone, and branch visits to assess and support the implementation of service improvement programs.
- Maintaining an effective documentation system for the division, including all records related to secretarial and administrative functions.
- Ensuring accurate and timely submission of service performance evaluation reports from regional and branch offices.
Minimum Qualifications
- Bachelor’s degree in Business Administration, Statistics, Mathematics, or other relevant fields
- Proven experience in customer experience, service quality, or customer satisfaction
- Strong analytical thinking
- High attention to detail
- Excellent communication and coordination skills
- Proficient in Microsoft Office
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Prodia Tower, Jl. Kramat Raya No. 150, Jakarta 10430, Indonesia
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About PT Prodia Widyahusada Tbk. (Prodia)
Laboratorium Klinik Prodia didirikan pertama kali di Solo, Jawa Tengah, pada tanggal 7 Mei 1973 oleh beberapa orang idealis berlatar belakang pendidikan farmasi. Sejak awal, Drs. Andi Wijaya, MBA, PhD. beserta seluruh pendiri lainnya tetap menjaga komitmen untuk mempersembahkan hasil pemeriksaan terbaik dengan layanan sepenuh hati. Komitmen itulah yang mengantarkan Prodia menjadi Laboratorium Klinik terbaik dan terbesar di Indonesia seperti sekarang ini serta menjadi pusat rujukan nasional.
Sejak 2012, Prodia merupakan satu-satunya laboratorium klinik di Indonesia dengan akreditasi College of American Pathologists (CAP) sehingga kualitas hasil pemeriksaan dari Prodia sejajar dengan laboratorium internasional.
Visi:
1. Layanan Kesehatan Terpercaya menunjang Pengobatan Generasi Baru (Transforming toward reliable Next Generation Health Care)
2. Sebagai "Center of Excellence"
Misi:
1. Untuk DIAgnosa lebih baik
2. Untuk si DIA yang bergabung dengan Prodia