BPO Quality Audit Associate Manager
Accenture in the Philippines
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 23 days ago and deadline of application is on 30 Dec
Recruiter was hiring 2 days ago
2024-11-29T02:24:40.970467+00:002024-12-30T16:00:00+00:00Job Description
About the Role: As a Quality Auditing Associate Manager you will perform the following (but not limited to) duties and responsibilities:
- Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance
- Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes.
- Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened
- Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement
- Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.
- Establish governance with the Training & Policy team to execute requirements from client and internal stakeholders.
Minimum Qualifications
About You: The ideal candidate will have the following skills and experience:
- Must have at least 7 years of BPO QA experience
- Must have at 5 years' supervisory experience
- Open to bachelor's degree holder and undergraduates
- Sales experience is an advantage
- Strong critical thinking and problem-solving skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Office Address
- Mandaluyong, Metro Manila, Philippines
- Industry
- Information Technology / IT
- Vacancy
- 100 openings
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About Accenture in the Philippines
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.