Banner Image
HireArchi

Level 2 Technical Support  

HireArchi

  • Manila, Philippines
    Manila, Philippines, Metro Manila
    Manila
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • $1,400.00 - $1,600.00 / month
    USD
    1400
    1600
    1400
    MONTH
  • Full timeFULL_TIME

Posted 2 days ago and deadline of application is on 5 Jan

Recruiter was hiring 9 hours ago

2024-11-07T02:04:06.345868+00:002025-01-05T08:00:00+00:00

Job Description

Key Functions
• Monitor ticket queue and phone calls.
• Gather and research information.
• Take ownership of seeing the issue to closure.
• Produce and maintain client documentation, organize customer information.
• Remote assistance and visits with customers as required.
• Assist with monthly patching and maintenance as well as documentation standardizing.
• Being able to maintain systems is assumed, being able to troubleshoot software and hardware issues will put you in the front of the line.
• Provide technical assistance with computer hardware and software
• Recommend and or advise hardware and software improvements
• Resolve high-level help desk support requests as needed
• Maintain safe and clean working environment by enforcing procedures, rules, and regulations

IT Skills
• Customer-focused - Seeks to understand customers and businesses. Focused on getting client productive again
• IT minded not necessarily IT knowledgeable - Detail-oriented, logical thinker, good problem solver
• Works well with people - Basic customer service and communication etiquette - in person, phone, email, text.
• Persistent - Stays until the job is done, doesn't give up on an issue, thinks of creative solutions
• Communicates - Quickly responds to tickets, texts, and emails with clear information
• Trainable - Loves to learn. Doesn’t stop learning when off the clock
• Team player - It's a requirement that you be able to teach and learn from other staff
• Must have three years of direct user support

Minimum Qualifications

Qualifications and Requirements (or equivalent experience):


• Certifications - CompTIA Network+, CompTIA Security+, CompTIA A+ preferred but not required
• Degree in Computer Science, Computer Engineering, or related field; experience will be considered in lieu of a degree
• 4 – 5 years’ experience in working within a technical support role, including proven and demonstrable PC (desktop and laptop), printer and other IT hardware troubleshooting skills
• 4 – 5 years’ experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365, Active Directory, and Exchange Management Console
• Knowledge of all core Microsoft technologies including Windows Server (2003-2019), Microsoft Office 365, SQL Server (2000-2016).
• A keen ability to troubleshoot software and end user workstation issues.

Perks and Benefits

  • Work from HomeWork from Home

Required Skills

  • Network Administration
  • Mac OS
  • Network Security
  • Active Directory
  • Information security
  • Computer System Administration
  • Microsoft / MS Exchange

Jobs Summary

Job Level
Associate / Supervisor
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
Manila, Philippines, Metro Manila
Industry
Staffing / Recruiting
Vacancy
5 openings
Website
https://hire.archi/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About HireArchi

HireArchi was established in January 2021 in Las Vegas Nevada, USA. “HireArchi” came from the words “Hire” & “Archipelago”, these represent our dedication to hiring Filipino professionals and finding the best of the best in any part of the Philippine Archipelago. Our logo symbolizes how genuine we are in our commitment to our clients by providing topnotch Filipino professionals and reassuring them that they will experience high-value services from our team. The shape represents our dedication to protect the interest and safety of our Filipino professionals from any unsafe labor practices and reassure them that they will be handed over to a good employer. Our colors represent equality and opportunity. HireArchi believes that all Filipinos regardless of ethnicity, color, culture and religion have their own unique skills and talents to offer that needs to be known even beyond the Philippine archipelago.

People also applied to

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: