Content & Community Manager  

Responsibilities:

• Collaborate with Team Leads/ Managers in developing digital plans, strategies, and cross-team workflows for various clients/ brands by contributing insights via social media listening/ researching, among others
• Collaborate with Team Leads/ Managers in assessing and implementing timelines for content development projects – making sure all content outputs are delivered on time for each brand page
• Collaborate with content creators/ videographers/ video editors for TikTok/ Reels content development projects (mostly on-site work)
• Create a personalized and positive working relationship with various stakeholders involved in content production especially external supplier, freelancers, and interns
• Collaborate with assigned internal/ external copywriters (which may vary per project) in developing content outlines, post captions, scripts and others
• Collaborate with external graphic designers (which may vary per project) in developing content artworks, videos, and other
• Hold team ideation sessions for content development projects and ensure agreements across team members on content items that will be produced
• Develop intuitive habits to do social listening and industry research to contribute in digital strategies for each brands/ industries – immerse yourself in social media trends, digital landscape, industry discussions, best practices, etc
• Seek necessary approvals from Team Leads/ Managers for all developed content prior to submission/ publishing

Community Management

• Prepare content calendars for all assigned brand pages – recommend posting schedules, placements, formats, and others
• Develop and implement content plans and response protocols in key social media platforms
• Recommend community management tools that might enhance the team’s capabilities
• Monitor and analyze data and analytics from key social media platforms
• Prepare social media reports with ample insights and recommendations on how to improve
• Join meetings with clients/ brands as assigned by the team leads/ managers
• To perform other tasks assigned by Management

Qualifications and Skills:

• Graduate of Marketing, Communications, Advertising or other related courses
• 1-2 years of experience in digital marketing or social media
• Willingness to collaborate with a dynamic group of people
• Excellent verbal and written communication skills (English & Filipino)
• Basic knowledge of social media analytics
• Strong drive to make things happen
• Strong interpersonal communications skills
• Digital media savvy