Copy of Customer Service Representative | Work From Home  

Remote position

Virtual training and work from home (remote)!

Competitive Incentives

How will this role have an impact?

• As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.
• This role will report to a customer success manager.

What will you do?

• Receive inbound customer calls & chat requests from patients with questions and concerns that they might have regarding the service.
• Present a positive and professional face to clients, health plan members, and workforce
• Adhere to assigned shift times and maintain daily productivity requirements.
• Seek to support requested overtime to meet unexpected high-volume requirements.
• Escalate member complaints immediately if any to the customer success manager.
• Follow departmental procedures when communicating with patients.
• Respond well to coaching and supervision.
• Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.
• Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.

• We are looking for someone with:
• A High School Diploma or equivalent preferred.
• A desire to work in an efficient, results oriented call center environment.
• A strong work ethic, highly motivated to achieve sales and productivity goals.
• Good communication skills, friendly and conversational with members.
• Discretion, ability to maintain confidentiality.
• A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times.
• An ability to take direction and positively receive feedback.
• Eagerness to learn and grow professionally.
• Previous call center experience is highly desirable.
• Solid PC and accurate data entry skills, experience with MS Office.