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Security Bank

Skips Officer  

Security Bank

 
  • Makati, Philippines
    Security Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 19 days ago and deadline of application is on 30 Mar

Recruiter was hiring 2 days ago

2024-12-02T03:05:22.724378+00:002025-03-30T16:00:00+00:00

Job Description

About the Role

As a Skips Officer, you will be responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you’ll contribute

  • Verify all existing contact information of clients endorsed for skip tracing.
  • Search all available information sources (social media, friends/family, neighbors, phone directories, employer, bureau data, etc.) to gather and verify new client contact information.
  • Record all results of skip tracing into the collections system in an accurate and timely manner.
  • Perform collections actions on traced accounts according to the collections workflow using the collections system.
  • Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
  • Monitor and reach the yearly and monthly approved KPIs
  • Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).
  • Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts.
  • Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process.
  • Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank dealings inquiries to other Departments/Divisions to the respective products point person.
  • Recommend status change, reinstatement, suspension, cancellation and early endorsement of accounts through the collections system to comply with the existing Department/Division Procedure and Guidelines Manual.
  • Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending email to SBC Branch to comply with Credit Card Terms and Conditions.
  • Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.

Minimum Qualifications

What we’re looking for

  • Bachelor’s Degree in any related field
  • With at least 3 years of relevant experience
  • Must have good probing and negotiation skills
  • Competitive and fast learner, and has the ability to adapt to changes
  • Can work in a quota-based environment

Perks and Benefits

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Other

Up to 15 months pay or bonus

Required Skills

  • Customer Service

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Office Address
Security Bank Centre 6776 Ayala Ave, Legazpi Village
Industry
Banking / Mortgage
Vacancy
1 opening
Website
https://www.securitybank.com/

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About Security Bank

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.

For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

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