Data Feed Coordinator  

Summary:

The Data Feed Coordinator is responsible for coordinating the various components of Ylopo’s IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based. This role reports to Erin Druskbasky [MLS Operations Manager].

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Responsibilities:

• Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards
• Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds
• Review and report IDX feed technical issues to MLS boards and vendor contacts
• Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support
• Speak confidently and professionally with MLS board representatives, clients, and brokers
• Complete special projects and outbound calls as needed
• Serve as subject matter expert for Ylopo MLS/IDX data feed process
• Learn the ins and outs of Ylopo product
  

Specific Tasks:

• Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for response
• Own IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests, license transfers)
• Follow up with MLS board(s) for paperwork approval
• Coordinate with billing team on IDX/MLS fees for various boards
• Manage responses related to IDX/MLS issues in internal slack channels
• Audit monthly/quarterly client lists for MLS compliance

Requirements:

• Previous experience in a support, administrative, or customer service role
• Experience working with an enterprise CRM (Salesforce, Zoho, HubSpot)
• Intermediate level knowledge of Excel or Google Sheets
• Professional manner including a positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information
• Understanding of real estate and the real estate profession a plus, but not necessary

System Requirements:

• The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
• Ram should be at least 16 GB with 100 gb Free disk space
• A headset with the noise-canceling feature
• 20 Mbps & up wired connection for the main internet service
• strictly no USB Sticks allowed for backup internet connection