Healthcare Contact Center Team Leader

IMPACT - Training / Marketing / Consulting

Pasig, Philippines
1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City, Pasig, Metro Manila, Philippines
Pasig
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired a month ago

2024-11-16T16:00:00+00:00

Job closed.

Job Description

Handles inbound and outbound calls for:

a. Eligibility verification

b. Provider Network Information

c. Inquiries on Clients' Medical Plan/ Schedule of Benefits (SOB)

d. Other related queries/requests from brokers, accredited Network Providers, clients and other intermediaries

Issuance of Letter of Authority (LOA) for all eligible In-Patient (IP) and Out-Patient (OP) availments
Coordinates with accredited medical provider hospital admission of clients
Computes for clients' eligible medical benefits during hospital discharge and ensure all excess of benefits (EOB) are collected prior to discharge.
Attend to clients' and intermediaries' queries/requests/complaints course thru other sources than voice calls (Mobile App/ e-mail / sms etc.)
Undertakes all other tasks that may be assigned from time to time.

Minimum Qualifications

Graduate of Nursing or Allied Medical courses
With leadership potential or experience as Team Leader
With experience as Customer care agent
Computer literate with working knowledge on MS Word and Excel
Communicates articulately in Tagalog and English, Cebuano dialect is a plus
Willingness to go on shifting 24/7 duties including Saturday and Sunday

Jobs Summary

Job Level: Associate / Supervisor

Job Category: Customer Service

Educational Requirement: Bachelor's degree graduate

Office Address: 1905-B West Tower, Philippine Stock Exchange Center, Ortigas Center, Pasig City

Industry: Marketing / Advertising / Sales

Vacancy: 1 opening

Website: https://www.facebook.com/ImpactTrainingConsultancy

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About IMPACT - Training / Marketing / Consulting

facebook.com/ImpactTrainingConsultancy IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations. IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.

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