Customer Success Manager
SafetyCulture
- Taguig, Philippines27th Floor SM Aura Office Tower,, 24, Bonifacio St, South Signal Village, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
As a Customer Success Manager (CSM) - Scaled, you will be responsible for managing a portfolio of 100+ customers, ensuring their success with SafetyCulture. Your focus will be on customer retention, adoption, and use-case growth by leveraging data-driven insights and scalable customer engagement strategies. You’ll work closely with cross-functional teams to improve customer experiences and drive measurable business impact.
Minimum Qualifications
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5 years of professional experience,
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At least 2-3 years in a Customer Success role (preferably in SaaS or a technology-driven company).
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Experience managing a large portfolio of customers at scale, using digital and automated success motions.
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Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero or similar platforms).
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Excellent communication and relationship-building skills.
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Will be supporting US-based customers.
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Free Lunch or Snacks
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City
- Industry
- Information Technology / IT
- Vacancy
- 2 openings
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