IMPACT - Training / Marketing / Consulting

Develop end-to-end marketing strategies based on client's directives Coordinate with the Creatives Team to craft marketing collateral for brand promotion Oversee digital and/or on-ground events/campaigns Engage in regular client fieldwork to check on daily operations Discuss the results (green and red flags) of executions to concerned parties and provide recommendations on specific areas of improvement Perform ad hoc tasks as needed

Content and Onboarding: Ensure data and documents are complete and aligned with requirements. Train partner merchants and maintain standards. Collaborate with other departments when needed. Account Management: Handle higher-tier accounts and build trust-based relationships. Analyze partner business for growth strategies. Customize product offerings and expand business. Keep accurate records and stay updated on services. Advocate for partner satisfaction. Performance Management: Monitor and coach team members. Oversee team productivity. Track key performance indicators (KPIs). Conduct training and coaching sessions. Client Management: Lead meetings with clients and partners. Manage deadlines and check daily operations. Provide timely reporting on team performance.

The Account Specialist will act as client advocate and work with the team to ensure that partner needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting, promo, analyzing data, and improving the overall customer’s experience. Build strong and lasting relationships with customer/partners based on trust and respect. Collaborate with internal departments to facilitate partner’s fulfillment. Grow partners’ business and revenue through offering marketing promos and expansion. Identify and understand partners’ business needs to be able to customize product offerings. Expand partner merchants’ business by offering other products and services to further create partnership value. Assist in collection efforts as part of business compliance. Keep accurate and updated records of account related information. Maintain updated knowledge of company products and services. Identify industry trends and conduct competitive intelligence initiatives.

The Account Management Executive communicates with food and store owners or partners to understand their needs to resolve complaints and prevent additional issues by proposing and implementing process improvements. • Build strong and lasting relationships with customer/partners based on trust and respect. • Liaise with internal departments to facilitate partner’s fulfillment and grow partners’ business and revenue through offering marketing promos and expansion. • Identify and understand partners’ business needs to be able to customize product offerings. • Expand partner merchants’ business by offering other products and services to further create partnership value. • Keep accurate and updated records of account related information. • Maintain updated knowledge of company products and services.

The Business Development Officer is expected to do lead generation, product/ service pitching to food and store owners or merchants, and collect requirements from partnered merchants. Lead generation and research (both remotely over the phone and in-person pitching) Other lead generation activities such as flyering, attending trade events, etc. Scheduling for and pitching to restaurant owners, staff or managers. Conducting regular follow-ups with restaurant point of contacts to continue negotiations, ensure contract signing and proper transition to onboarding activities. Content onboarding, including but not limited to ensuring that data and documents collected are complete and in alignment with requirements, adhering to procedures and standards